Sonja Curcic
I am interested in why it says that you offer an all inclusive service when there is nothing except 3 main meals. Children get hungry in the afternoon, there is never even fresh fruit, except ice cream. Garbage is stored outside the container next to our accommodation. The sunbeds that I should "reserve" so that I will put my towel and stone at 7 a.m. and I don't want to paying extra for this price for sunbads by the sea (20-30€). There is no natural shade or greenery.
The cleanliness of the accommodation, the beautiful beach and the correct food are what I would like to praise.
Rhoxanne
Nothing really much to say tbh...
Some staff are nice but others are absolutely mean and are straight up disrespectful
The beach is nice but the fact that you get charged like what 20€-30€???
2 of the pools literally turned green during our stay and was like that for 3/4 days? And also it's kinda quiet but because of the music from the sun palace hotel its really not that quiet.. and the WiFi was like never working and if it did only very badly and the TV only worked half of the time, the German channels that you could watch were pretty okay tho. Don't know about the other language channels
Also pretty sure that we won't return here..
Vesna Matkovic
The room we were placed in is in a newly constructed building that isn’t quite finished yet. It’s very small, and we’re here with a 2-year-old child. The third “bed,” so to speak, is actually a foldable auxiliary bed that looks like a beach chair, which is, of course, very uncomfortable for sleeping. The Wi-Fi doesn’t work in the rooms because there’s no signal, so we’re forced to use our mobile data.
The beach where the hotel’s sun loungers are located is full of construction debris—broken blocks and tiles are everywhere. Half of the loungers are torn and dirty, and no one seems to be taking care of that area. There are a very small number of loungers near the hotel on the beach that are available without an extra charge, while those right by the sea are available for a fee of €20 to €40.
The problem arises when there are more guests, and there’s no option to get a lounger on the beach, only by the pool, which is quite far from the beach, or we’re forced to pay for those by the sea. The hotel manager said there are 173 free loungers, but they’re the ones by the pool, and the others aren’t his responsibility, so he doesn’t know if they’re charged for or not. He can, however, give you a voucher for those paid loungers, even though they aren’t his responsibility. 😂
The drinks and food could be described as just acceptable. The food is edible but often not fresh; the vegetables are dry, and all the cold cuts and cheeses are left out in direct sunlight. Whatever’s left over from lunch is mixed and served for dinner. The drinks are exclusively carbonated and cold from machines, with syrups full of sugar, and there’s no option to order fresh juices or anything similar.
Also, if you consider this an all-inclusive service, I think a revision of that term is necessary. This is at best full board with three meals a day and supposedly available snacks that we haven’t really seen. Not to mention, there’s no option to order any additional food. If your child gets hungry in the meantime, you have no option to sit down and order food or grab these “snacks.”
Additionally, drinking water, BASIC DRINKING WATER, has been running out very often in the past few days, and the staff’s response is that “there are too many people using it, so the pressure can’t keep up; if they stopped using it for a few minutes, the machine would refill.” Our question is, why are you building facilities for so many people if you don’t have the basics to support them?
Moreover, the problem with wasps constantly landing on our plates is really unpleasant. There are too many of them, and they’re very aggressive, which is particularly inconvenient when a child is around.
Security at the hotel is weak and compromised. A room near ours was robbed, where people had their money and phones stolen. The hotel is completely open, so anyone from the street can access the accommodation, and there’s no lighting around the buildings at night. We’re afraid to open the windows or doors because someone might enter the room, or it could get filled with insects since there are no screens.
One child cut their leg in the pool, requiring medical attention, and the child was prohibited from swimming for the rest of the vacation.
Also pools are extremly dirty, you can't see the bottom even if it's 1.5 meters. They almost never clean it. We paid around 3000€ for this, which is not worrh more than 1500€ in my opinion.
Nicole
When we booked this hotel and we read all the negative reviews about the overbooking, we got worried and decided to send an email to the hotel for clarifications. They answered us back and reassured us that last year they overbooked the place because of the fires and told us that this year wouldn't happen. Fast forward to our landing in Rhodes where we received a call saying that not only us, but all the people on our bus would be moved to another hotel because Evita Bay overbooked again and there weren't any rooms available for us. Thankfully our agency moved us to another hotel which we found very good and had a pleasant stay but it was in another location and so still an inconvenience as we planned our activities around Faliraki instead.
We were somewhat lucky, but be aware when you book this hotel, that you may end up somewhere else and may not be a better place.
Nenad Vaskovic
First of all, hotel is not a 4 star hotel, on their best day maybe 2.5. Average food, constantly repeating, plus you get lunch leftovers for dinner, drinks terrible. Great location, but I would never recommend this place to anyone, as it does not worth the price.