Putri
We stayed at this hotel for a week in mid-November 2024, booked through Check24. Initially, everything was great, and the hotel service was excellent. However, a day before check-out, we received a call in my room from someone claiming there was an issue with my accommodation payment.
We went to reception and were told there was an issue with our tour agent, and our airport transfer might not be provided. Back in our room, the same person called again, demanding we come down. He claimed the tour agency had gone bankrupt and insisted we pay for the entire trip (flights, hotel, and taxi) otherwise he will canceled it and demand to sign in unofficial paper. Very fishy! I explained everything was already paid, just check in to return flight. It’s so funny yet annoying cause we had this situation on the last night!
My concerns:
1. How could a stranger access our room number and call directly? I saw him holding a list of guest names and room numbers—how did he get it?
2. Why did the hotel allow an unknown person (possibly not even from the agent) to approach guests and ask for money?
This was a disappointing experience for a 5-star hotel. The lack of security and guest privacy is unacceptable. Please improve your operations, especially for international guests who rely on English communication. This was far below 5-star hotel standards i ever been!
Andrei
Rooms basic, not even a 5 stars room. In the bathroom, the plumbing fixtures were rusty, and there was a terrible sewer smell.
The food was repetitive, with excessive oil in the dishes.
Too few elevators for the number of rooms, and they function erratically.
Cleaning in the room was very superficial, and they didn’t even touch the balcony to clean it.
Not at all child-friendly, with many areas where children are not allowed, including dining zones and even some pools.
The playground is a bad joke, both in terms of location and staff.
Although there are imported alcoholic bottles, ALL cocktails are made with Turkish beverages.
Far below the standards of other 5-star resorts in Turkey that I have visited in previous years.
monica moldoveanu
The worst experience of our life. I came to spend the holidays and New Year's Eve here. This hotel should have one star, not 5 stars. I took a stay for 2 weeks with 3 small children. As soon as I arrived, they gave me 2 rooms with only one bathroom and told me if it didn't suit me to go home. The person who made the reservation at the hotel, I simply could not talk to her at all. The people at the reception very disrespectful all the time. The room smelled very bad, I had to go to the reception 3 times until they came to clean it. It was raining in the hotel, the food was very bad, the same food, the same desserts every day. I sent my clothes to the laundry, they burned them, I went to the reception, they told me that I also have to pay. I talked to the manager about everything that was happening, he said he would talk to me at the meeting, but for 2 weeks I didn't receive any solution, he didn't even respond telephone. There were no towels at the sauna at the pool, my children got out of the pool and were shivering from the cold, during which they sent me to 4 places to look for a towel but they didn't have any. The children caught a cold, they make temperature that evening, I went with them to get them treatment at pharmacy. I told them after 3 days with more than a week in advance, to return the difference in money to go home because they ruined my vacation, I paid over 4500 euros. They told me that yes, they will transfer me. On that day, I went to the manager to tell him that I was leaving today, he forgot to make the transfer and I was simply stuck in this hotel waiting for the days to pass so I could go home. At the playground you have to pay, at the play station you have to pay 7 euros for 30 minutes. At bowling you pay. A la carte restaurants 50 euros per person, very bad food. The spa has only two saunas and a pool inside. The jacuzzi doesn't work. Cocktails are colored water. It's the first review I've written in my life, because I didn't want anyone else to go through what I and my family went through. Many people here were dissatisfied just like me.
IDEALDERM GmbH
The hotel is nice and overall it’s rather positive, but everything is ruined by a musical atmosphere that is more aggressive and completely out of sync with the place. Indeed, not only is it impossible to find a quiet spot to relax, but you’re subjected all day to a cacophony of multiple overlapping music tracks. At times, it feels like being in a train station hall where the music seems to be trying to mask the intrusive noises of the organization. Moments that are supposed to provide relaxation turn into intense stress and headaches.
Sara Szigethy
I had a fantastic vacation with my family. The hotel is amazing and the service is top-notch! This is the second time we are staying at the hotel, and we will definitely come back!
I had my hair done here at the hotel salon. The hairdresser's name is Arda Kavraal, and he is extremely professional and skilled at his work! I love the result I got 😍
My Booking
