Milica Smiljkovic
We have just returned from a week holiday at this hotel. We are a family of four, two adults and two 8 years old. This is definitely not a 5 star hotel. But let’s start with good parts. Food was really great, there was always something new to try, great variety of everything in the main restaurant, ice cream, fresh fruit, sweets in the restaurants by the pool and at the beach, good quality of drinks…. But on the other hand too many guests around the pool, everybody carrying the food and drinks around, kids eating ice cream, dripping all over the place and no one to clean that …. You get a complete mess. Almost every sun-bed was “reserved” with a towel so it was always a struggle to find one in the pool area.
There was also a pool for smaller kids and it seemed less crowded and interesting for the kids.
Situation was better at the beach, not crowded, well organized, nice restaurant and a playground for the kids.
They had a beer garden area that was great, in a shade, with a bar, usually with an acoustic music performance, and with kids activities on one side.
They had different kind of entertainment during the day and in the evening.
But the biggest issue is hygiene and cleanliness. Our room was on the ground floor and in general it was spacious and well organized but not cleaned. We found stains that could had been easily removed with a wet cloth… The room smelled moldy. After three days we realized that they were not going to replace the towels nor clean the room. We also run out of the soap and toilet paper so we complained at the reception, where we were sent to the customer relations and they just asked us for the room number and told us it would be fixed. They did replaced our towels, made the bed(same sheets) but not the top one of the bunk bed, and we didn’t get the soap. No one cleaned the room for seven days. We have never experienced this and we were completely shocked.
Public areas were also dirty and in general the hotel was stained and smudged.
Definitely not recommended and we are not returning here.
Gabrielle Oliver
i had such a wonderful time staying at this hotel. the staff, cleanliness and location is all absolutely brilliant. the animation team are so so wonderful, i loved every second that they were around. the games and activities that they do with the guests are so fun and they are overall very friendly.
the service is quite fantastic! however, there was one girl, the bar chef called Gülçin (i believe) wasn’t the friendliest, i think that her customer service and attitude needs some work as she lacked sincerity.
overall, such a lovely place to stay and will definitely be back in the future!
Ste Hubbard
Service at the hotel is great, all the staff are really friendly especially the waiters. Our room was cleaned every day with the bed made nicely. The food is fantastic especially for an all inclusive we really have no complaints about it. There's a huge variety of entertainment with singers, shows and activities throughout the day however the entertainment team could put in more effort when hosting pool activities and socialising with guests. Overall a really good holiday and excellent value for money.
Karl Mcmann
We arrived quite late and hotel reception process was quick and very professional, the staff took our cases to the room and were very helpful.
The food selection is absolutely brilliant and the with the added touch of the mini bar in the room was great.
The facilities are brilliant and lots of things to keep the kids entertained.
We have already spoken about coming back next year with friends and family.
Jay Malhotra
I was "asked" to write a "good review" on our second day, now that I am home here is my honest review.
Staff - either rude 60% or very friendly. On arrival the front desk was very nice. On check out another person took our room keys and said something in Turkish, that's it. Literary. 90% of the staff do not speak English, although this didn't bother us, it did bother others and even heated arguments from what i saw.
Breakfast - one of the worst I have Ever seen, again very rude staff. When guest relations asked me I was honest and his answer was "some times staff are not morning people". I have done city breaks with continental breakfasts that were better than this, they were 3 star hotels. We were told by the nice staff members to skip breakfast, have a long lie in and get food from the snack bar by the pool. "you will enjoy better"
Snack bar - food was good and 40% was fresh likes Pizzas etc. we never went for the lunch part as the snack bar by the pool was good.
Dinner - same food every night, we were there for 5 nights!! Sometimes, just sometimes some of the stations had 1 thing new which ended up being our game, searching for new dishes.
Selected Restaurants - Don't go if you are a foodie, simple. we ended up going to the evening buffet as the food was so average.
Night entertainment - OK/Good. We had Shisha a couple of night while enjoying the music.
Spa - We were getting forced to get a treatment, after repeatedly pushing us which I found pathetic, we actually just waked away from him. Again very rude.
Maid - she only fixed the bed, we had to ask her to change the sheets as it was hot, she then mopped the fool then demanded a tip, saying she only wanted "paper" meaning notes.
Rooms - Good size. Good walk in shower.
Pools - Good and the reason we picked this hotel. If you have young kids you will see why we picked this place. Pool is right next to snack bar which was a bonus.
This review will probably get deleted but I would not stay at this 5 star hotel again. Basing on the other All Inclusive hotels I have stayed at, I was shocked with the over all experience.
My Booking
