Aleksas Bogdevičius
To begin with, this hotel has most of the features you would expect from an all-inclusive stay - free breakfast, lunch and dinner as well as free drinks at the bar, but the quality of the food and service was horrendous. The food was not tasty and sometimes even disgusting, the tables were not being cleaned regularly, and usually we couldn't find any cutlery to eat the food with - we would have to go ask the personnel, many of which couldn't even speak basic English.
Lots of services at the hotel also required extra fees, such as the spa and arcade, which was definitely not expected in a ultra all-inclusive hotel! Some of the free-to-use facilities seemed abandoned, especially the fitness center, as half of the equipment was not working there!
At the bar, the quality of the drinks varied quite heavily, depending on who was making the drinks, suggesting a lack of training and inconsistent standards among the staff.
The main positives for me were the big outdoor pool as well as the daily concerts and performances. Some of the employees in the hotel were friendly and helpful, but I couldn't say the same for all the staff.
Overall, I would not recommend staying here and I won't be coming back.
Ugnė Jagminaitė
The stay at Crystal Paraiso Verde was disappointing to say the least. Starting from the food (which on the surface seemed to have some variety) was terrible, especially lacking in vegetarian options. The labeling of the food was lacking as well (and some options that did appear vegetarian from the first glance were in fact not).
The quality of the service was lacking as well. It was hard to communicate with the staff as they mostly spoke Russian and the ones that did speak English were few so overall communication was rough.
The cleanliness standards of the hotel leave something to be desired: the food/dining were downright filthy at times, our hotel room bathroom was unclean as well.
Despite being an "ultra all-inclusive", many of the services in the hotel (spa, arcade room, restaurants, photographs, etc.) were not free, and frankly overpriced. Some of the employees were obnoxious and wouldn't take no for an answer.
Overall, would not come back or recommend this hotel to anyone.
Gabrielle Oliver
i had such a wonderful time staying at this hotel. the staff, cleanliness and location is all absolutely brilliant. the animation team are so so wonderful, i loved every second that they were around. the games and activities that they do with the guests are so fun and they are overall very friendly.
the service is quite fantastic! however, there was one girl, the bar chef called Gülçin (i believe) wasn’t the friendliest, i think that her customer service and attitude needs some work as she lacked sincerity.
overall, such a lovely place to stay and will definitely be back in the future!
bRk E
Pros: Ambience for every mood, variety of drinks and meals, good personnel, reasonable prices,
Cons: Dirt of the dishes, noise of the loby
We love Crystal Hotels.
This hotel was marvelous about many things.
We stayed in October.
Also the OctoberFest was gorgeous.
Beach is very well and big. There are grand shades.There are some trees on the beach. Open air disco at the beach is very nice.
Beer garden is very nice. It is by the river under the ocaliptus trees. Great ambience.
Personnel is super.
There is a silent pool for adults.
The loby design is too bad. There are no sound islations. All the noise gets bigger and bigger. Children yells, laughs, walks, music all of them destroy your head.
And the worst part is the cleanness of the dishes. It was very hard to find a clean plate or glass. There is a real big problem about their dish machines, or the detergants, or the cleaner personnel.
Ste Hubbard
Service at the hotel is great, all the staff are really friendly especially the waiters. Our room was cleaned every day with the bed made nicely. The food is fantastic especially for an all inclusive we really have no complaints about it. There's a huge variety of entertainment with singers, shows and activities throughout the day however the entertainment team could put in more effort when hosting pool activities and socialising with guests. Overall a really good holiday and excellent value for money.
My Booking
