Katerina Dimitrova
I was pleasantly surprised by the hotel and the price vs what we get was awesome. The food was nice- a lot if traditional Turkish dishes and produce, fresh fruits an vegetables. The rooms are well kept and the staff was very friendly. The managers as well, they made sure we were well looked after. Daily activities by the pool and at night. Over all a great holiday.
Valentin
I do not recommend going to this hotel. The first bad thing was the room, as I opened the door and entered the room, a strong smell of mold hit me, and the ceiling was full of mold. The balcony wasn't cleaned on my entire stay. In the bathroom, the toilet lid was stained with yellow color, you know from what.
This hotel has a big problem at the restaurant, it is small and because of this it is always formed crowded food. Stay for 20 minutes to fill a plate with meat, garnish and a salad...
They also don't have what you want to drink at the bar. For example at the bar at the restaurant did not have pepsi max at all on any day out of 8, on the last day at dinner they did not have beer, and the coffee machine did not work, not even at the beach bar, so if you want to drink coffee on the beach you can't. In many other days in a row they did not have the ingredients for mojito and did not bring them so I had to drink something else. What did I pay Ultra All Inclusive for? To drink water?
E S
This is NOT a 5-star hotel! This is not even a 1-star hotel! Do not be fooled by the affordable price for a "5-star" vacation in an otherwise expensive Belek region! Keep away! You have been warned!
This has been the worst experience I’ve ever had! We were initially given a room on the west side of the hotel, and the smell was unbearable due to the septic tanks located right outside. As soon as we entered, we were hit with a disgusting odor of sewage and mold. The air conditioning was covered in mold and hadn’t been serviced in ages. After our first complaint, the staff promised to clean the room thoroughly, but no one ever came. Following our second complaint, and after some help from a local contact, we were moved to a room on the east side. While the smell issue was resolved, other problems persisted. The east side rooms face a neighboring hotel with a summer kitchen that starts operating around 3 a.m., causing loud noises and conversations, sometimes even arguments.
The hotel restaurant is filthy and serves the same bland food every day. If you aren’t among the first to get there, you’ll likely miss out on most of the food.
The sunbeds are constantly “reserved” by people who either don’t show up until the afternoon or never show up at all, and the staff does nothing to address this. I even spoke with the owner, a man named Hussein, and his “right-hand” person, who both promised to fix the issue within minutes—yet, unsurprisingly, nothing was done.
Any complaints made at the reception are passed on to “guest relations,” managed by a Russian woman who, frankly, does absolutely nothing.
I believe that a picture says a thousand words - so judge yourself!
Nishat
Such a good hotel, rooms were very big , food was awesome and so delicious, really big swimming pool and seaside is close by and is really massive. Very good entertainment as well.
Jay
Worst hotel I have ever been too absolute shambles. Mould And dirt everywhere.. you can tell that most of these good reviews are wrote People connected to the hotel. Run a mile
My Booking
