Liam O
I rarely leave hotel reviews, however, after some of my belongings were stolen and experiencing some of the worst customer service, I felt inclined to do so.
On check in I gave my name, the receptionist didn’t utter a word, a short time later I was handed my key card and a photocopied information sheet which was so faded I could barely read parts, I was pointed to the lift and told my room was on the 4th floor, then he walked away.
Some basic information and layout of the hotel would have been helpful.
The room was dated, wallpaper missing bits that had been ripped and not replaced, carpet not hoovered, I think Stevie wonder fitted the bathroom due to the uneven tiles and sloppiness of the grout everywhere.
Towels and bed linen were clean, although the bed was rock hard.
On arrival my fridge was stocked with 3 bottles of fizzy drinks, this was never topped up thereafter.
I did order a sea view room, what I got was a view of the back end of a nicer hotel opposite with a small sea partially visible through a gap.
The food is just bland and completely tasteless, the drinks are served in paper cups which become soft and awkward to hold after a few minutes.
The pool and pool area was nice and well maintained.
The staff at the pool bar are the most miserable people I’ve ever encountered, a smile or a courteous greeting was never to be found.
I was to be collected by transfer on my final day at 3:30, as check out is 12pm, I asked for a late check out, I was told this would be €30, a bit steep but I paid.
When I returned to my room at 2:15 to shower and pack, I was met with two housekeepers servicing my room, they looked perplexed that I was there.
I quickly noticed most of my belongings were not there, I gathered that they had not been informed of my late check out and tried to explain this to them, despite my best hand gesturing the language barrier prevented the message getting across.
After some time and with the help of Google translate they understood and my things began to reappear from the corridor back to my room.
After showering I then noticed my expensive trainers, electric toothbrush and a few small toiletries were still missing, so I found the ladies and asked where my belongings were, they just continually shrugged their shoulders then ignored me and continued to work.
I found another housekeeper and explained the situation, she was helpful and 20 minutes later my trainers returned.
I checked out and explained what had happens to the receptionist, he told me to have a seat and he’d get the items returned to me.
I sat there for 40 minutes, occasionally chasing him and being fobbed off with “soon” each time, until my transfer arrived and I left.
I could have dealt with the dated appearance and bland food if the customer service was there, but all the staff were just appalling when it came to customer care.
I’ve been all over the world staying in hundreds of hotels, but this place is officially the worst! Avoid like the plague!!
Katerina Dimitrova
I was pleasantly surprised by the hotel and the price vs what we get was awesome. The food was nice- a lot if traditional Turkish dishes and produce, fresh fruits an vegetables. The rooms are well kept and the staff was very friendly. The managers as well, they made sure we were well looked after. Daily activities by the pool and at night. Over all a great holiday.
Valentin
I do not recommend going to this hotel. The first bad thing was the room, as I opened the door and entered the room, a strong smell of mold hit me, and the ceiling was full of mold. The balcony wasn't cleaned on my entire stay. In the bathroom, the toilet lid was stained with yellow color, you know from what.
This hotel has a big problem at the restaurant, it is small and because of this it is always formed crowded food. Stay for 20 minutes to fill a plate with meat, garnish and a salad...
They also don't have what you want to drink at the bar. For example at the bar at the restaurant did not have pepsi max at all on any day out of 8, on the last day at dinner they did not have beer, and the coffee machine did not work, not even at the beach bar, so if you want to drink coffee on the beach you can't. In many other days in a row they did not have the ingredients for mojito and did not bring them so I had to drink something else. What did I pay Ultra All Inclusive for? To drink water?
E S
This is NOT a 5-star hotel! This is not even a 1-star hotel! Do not be fooled by the affordable price for a "5-star" vacation in an otherwise expensive Belek region! Keep away! You have been warned!
This has been the worst experience I’ve ever had! We were initially given a room on the west side of the hotel, and the smell was unbearable due to the septic tanks located right outside. As soon as we entered, we were hit with a disgusting odor of sewage and mold. The air conditioning was covered in mold and hadn’t been serviced in ages. After our first complaint, the staff promised to clean the room thoroughly, but no one ever came. Following our second complaint, and after some help from a local contact, we were moved to a room on the east side. While the smell issue was resolved, other problems persisted. The east side rooms face a neighboring hotel with a summer kitchen that starts operating around 3 a.m., causing loud noises and conversations, sometimes even arguments.
The hotel restaurant is filthy and serves the same bland food every day. If you aren’t among the first to get there, you’ll likely miss out on most of the food.
The sunbeds are constantly “reserved” by people who either don’t show up until the afternoon or never show up at all, and the staff does nothing to address this. I even spoke with the owner, a man named Hussein, and his “right-hand” person, who both promised to fix the issue within minutes—yet, unsurprisingly, nothing was done.
Any complaints made at the reception are passed on to “guest relations,” managed by a Russian woman who, frankly, does absolutely nothing.
I believe that a picture says a thousand words - so judge yourself!
Triin Preisfreund
THE WORST HOTEL I’VE BEEN!
Litearlly PLEASE don’t EVER go there!
We were on a holiday with family of 5.
The whole hotel is just FILTHY and dated.
THE ROOMS
Our room was dirty even after cleaning every day. We had someone’s TOENAILS under the bed! The bathroom is just horrible - the water from the shower floods the floor and the toilet is clogging. The whole bathroom smells like mold. The room smelled of cigarettes when we arrived. Some of our drinks in our fridge were opened.
THE SERVICE
The service is rude and unattentive, they just don’t care about the clients at all!
The staff almost don’t speak English, Russian is the main language.
THE RESTAURANTS AND FOOD
The main restaurant is EXTREMELY FILTHY, I just can’t imagine what the kitchen looks like! All the chefs and workers are joyless and unattentive. The tables, chairs and utensils are dirty and the food is the same every day. The coffee is just TERRIBLE, almost undrinkable.
The snack bar by the beach offers frozen pizza and fries and the ceiling is falling down. We actually witnessed a hard wood tile falling down on a child while she was eating lunch!
They offer ice cream for ONE HOUR every day in the lobby which means there’s a huge queue every day just to get an ice cream. It’s ridiculous!
We had UAI which is supposed to mean that everything is included but instead they had counters by the pool that sold milkshakes, cocktails and ice cream for 7€. WHY???
POOLS AND SEASIDE
The pools are more or less ok. For some unexplainable reason the water from the slides runs only for some hours during the day. The pool bar is out of order. You can smoke EVERYWHERE outside so that means it’s almost impossible to find a spot beside the pool or the sea without inhailing disgusting cigarette fumes.
The beach towels are free but you can get and return them at certain hours only and if you don’t follow the hours you get yelled at. THE TOWELS ARE DIRTY!!! They smell of mold and are visibly dirty.
THE EVENING PROGRAM
The program in the hotel is a bit embarrasing, the sound system is just awful and extremely painful for the ears.
And this hotel is a FIVE STAR HOTEL??? I really recommend NEVER going there!
My Booking
