Daz Bull
We opted for all inclusive dbl sea view room. Upon arrival we found the Staff at reception unbelievably helpful, Angelo was especially helpful and nothing was ever too much trouble for him. The Hotel is ideally located on the Morro jable strip, the shops are just below the hotel. The beach is very close and wide of very very high quality, beautiful white sands no pebbles. The food at the Hotel was amazing with lots of choice and the menu was changed regularly with something different every day for the fussy eaters. The pool and bar area was very nice with occasional ambient music. The hotel was spotless there was no expense spared when it came to hotel cleanliness. The hotel is mainly of German nationality but that did not bother us being British and most spoke English including the staff. Would definitely stop again. We hired a car and were at the hotel in just over an hour, shuttle buses run from the airport but obviously will take longer to get to the Hotel. Car hire was very cheap considering.
Max Wilson
The building and food are four star hotel standard, but the service certainly wasn't. There wasn't one main thing that let it down, but several little things. First, the oranges ran out one snack time, and rather than quickly popping to the kitchen to restock them, two bar tenders were happy to spend a lot of time explaining that there were still apples. Try explaining that to my toddler who wants an orange. At night, I wanted to get my water bottle filled up, so I asked at the bar, and the guy basically just shrugged and said something in German that I didn't understand. Language barrier maybe, but you know that I want some water and you're a bar tender; how do you not have water?! Then we had a cricket in one of the vents in the room, which kept us up all night, so we told the desk the next day, and they told us they would send someone to take a look. That evening, we asked again at the desk if someone had checked the room, and they said no because we were basically making it up and the cricket was probably outside. By that point, we had given up with the level of service and just suffered through two more nights with a noisy cricket. There were a few other things but too minor to mention. On the plus side though, they were quick to deliver extra pillows when we requested them and also to send over someone to fix a leaking toilet (it didn't get fixed but we appreciated the effort). The food was pretty good with a decent selection, and the location is great with a short walk to an awesome beach (we often wondered why anyone was using the pool with that beach on the doorstep...) and plenty of shops nearby. The rooms were comfortable, though the kettle and cups were a mystery as there were no teabags or coffee sachets to make use of them. The bottle of water each morning and the chocolate Easter bunny on Easter Sunday were also appreciated. Finally, the WiFi was awful, but we didn't spend much time in the hotel anyway as we were mostly at the beach.
Cosmin DÎGĂ
It's spotlessly clean.
Staff is friendly, the pool is large one, there are 2 jacuzzis.
Didn't got to visit the spa though.
Yohan Schoer
All ours congratulations to the staff of the hotel.
Great and amazing persons.
We really WISH to go there again as soon as possible...
Thank you so much for everythings...
Anna Sobieski (AnjaS)
Not a 4* experience, more like a 3* rehabilitation center for seniors
First of all I’d like to compliment the restaurant and cleaning staff. They were all very kind and always had a smile on their faces.
Spacey and clean rooms.
That’s about it with positive aspects of our stay.
Big issues:
- we were put in a room with an entry next to a gate where all the delivery trucks and carts were making an impossible noise FROM 5 AM. The door didn’t have any sound proofing so we might as well have slept outside.
The next day we asked for a different room and thankfully we got it. But no apology, the lady at the reception desk was clearly tired of the same problem happening over and over again.
- Rooms are big, but not equipped for the 21 century. Three electrical outlets, and non of them by the bed… so if you want to charge your phone/laptop/ipad/smartwatch you have to sit by the desk to use it at the same time.
- No toiletries in the bathroom. Just a soap dispenser that looks 20 years old.
Small issues:
- We were given the wrong supper times on print
- No ‘do not disturb’ sign in the room
- The tv signal was cut of every 15 minutes and there were mostly German channels
- The first two kettles we had were broken (one wouldn’t turn off, one just did not turn on), had to ask for a new one (again, no apology from the receptionist)
- No tea or coffee in the room
- No recycling bins
- You have to pay extra to use the indoor pool- why? What is the difference from the outdoor pool?
- I emailed the hotel about dietary requirements like a week before my arrival but no one has gotten back to me
To sum up: if I could I would turn back time and book a different hotel.
General advice for people considering: if you are under 60 years old this might not be for you. This is a place for German seniors. No agism from my side, just saying. I do prefer this to hotels for kids which tend to be louder.
My Booking
