Sinead Kelly
If you are looking for a typical all-inclusive holiday in Spain that is family friendly then please look no further and disregard the bad reviews! I think the bad reviews are people excepting a 5-star experience but only paying for 3. The standard of cleanliness in this hotel is of the highest standard. Pool and surrounding areas are cleaned daily and the vast majority of the rest of the hotel is cleaned constantly throughout the day, fresh towels and bed linen everyday (other than Sundays I believe as housekeeping don't work this day to my knowledge, but fresh sets can still be requested at reception). Shower gel and hand wash in the room. The shower is very powerful except at peak times and the temperature then differs. No kettle in room but not an issue, as many hot drinks machines downstairs. If any issues relating to key cards arise, they are dealt with promptly. The entertainment, sports, pools and activities are fab for all ages. If you want a quieter atmosphere with less kids around, then the pool and chill area at the island is the one for you. No activities are held here and it's very relaxing. The all-inclusive cocktails are sooo good and the food is great; in our opinion the food is just as high a standard as a 4 or 5 star hotel. The staff are friendly and efficient. There's a free shuttle bus to the beach everyday, multiple times a day. The old town is a short taxi ride away. There are plenty of shops, bars, restaurants and amenities in walking distance. There are loads of excursions and experiences to choose from that are bookable at the hotel too. In our opinion, this hotel would be better suited to families, adolescents and younger adults. Our only downside is, we wish this was an adults only resort, however, this isn't due to any wrong doing by the hotel - our experience has been great and we got exactly what we paid for, if not more!! This is just purely due to personal preference. We don't like to stay at the same place twice and always like to explore somewhere new, yet, if we were ever looking for a family friendly hotel of a very high standard, we would definitely stay here again. Please don't hesitate. Book! 😊
Lin s
Loved the staff all of them from management , receptionist , cleaners ,bar staff, shuttle driver , entertainment and maintenance,tuition representative team. Every one made sure that we were happy and well taken care of.They were kind , smiling when ever.
Even the visitors like us were top class ❤️ different countries nationality cultures but we were there to have a wonderful time .l can't praise enough this hotel it brings people together .lm definitely booking to go here again with my family and highly recommend it.Even at the sea side every one was friendly just there to enjoy themselves .l highly recommend anyone to go to this hotel .
Jonathan Moore
On arrival from start to finish staff are friendly. Food is of good standard but on second week is repeated. The entertainment is typically average . The downstairs of the hotel looked clean and modern. But the upper floors need a revamp. The rooms ok, 3 star hotel you expect not good furniture but our room was very worn and dated. Needs painting. Room not been attending 😕 on a daily basis . But staff downstairs were constantly cleaning. The entertainment team is good for the children.
michelle moore
The hotel is spacious and clean. The rooms tho are not very sound proof, you can hear everything that next door are saying and doing. The rooms also need new doors as you have to slam them to shut them and this happens all through the night. There was a good selection of food and always something for everyone. There were problems some days as meat products were not cooked. We had sausage that was raw in the middle which we did mention to the staff, then a few days later a pork steak was raw and also some of the chicken products. The entertainment was the same as many family hotels with a mini disco and then followed by a low grade act. All of the staff were very polite and friendly and always happy to help.
Dave Williams
The overall rating I've given is 5 star as it met and exceeded my expectations of a 3 star all-inclusive hotel. The hotel is located on the side of a man made lake at the edge of town so is a quiet location but also a long walk to anything for small children however a courtesy bus is available that has 7 seats that runs every 20 mins approx. The hotel building itself is old but has been modernised, but the lifts are small, so wheelchair users should get a ground floor room. We had a 3rd floor room with no balcony, and because of the use of the sofa bed left little room. The rooms were very clean and cleaned daily if needed. And the public areas were always spotless. There is plenty going on in and around the main pool for the kids in the day but there is another quiet pool on an island in the lake, it also has the snack bar next to it. There is plenty of shady trees as well.
My Booking
