Karolina Tiulemba
Best holiday place ever! Unfortunately I broke my toe but the staff were always at hand, checking up on me and making sure I’m okay.
Rooms are clean, food is delicious, ice is from filtered water.
Recommend for anyone to come 100% very family friendly
abbie claxton
Me and my partner had a lovely stay here we payed more for a swim up pool it was lovely and refreshing! Food isn't the best and similar most nights but there’s a few options. The hotel itself is amazing the entertainment staff are honestly so friendly and helpful, there’s always something going on in the hotel which is amazing for children! Would 100% recommend to anyone!
Shannon Kidd
Our stay at the hotel had both highlights and disappointments. On the positive side, the staff, animation team, and several waiters were extremely friendly and welcoming. A special mention goes to Asem, the evening waiter in the Jazz Bar, who truly made our stay memorable. The lobby was also beautifully designed, and the evening shows were a standout, with great effort put into engaging guests.
However, there were several downsides. We were initially given a room with two separate beds and were told it would be changed, but despite emailing reception, we received no response. As it was my birthday trip, we chose to upgrade to a bungalow at our own expense.
The food was a major letdown, with little variety and a lack of flavor, making it difficult to enjoy meals. There was also loud construction work inside and outside the hotel, which we weren’t informed about in advance.
Additionally, while we understand tipping is part of the culture - we found this can affect service. Also the “red flag” system at the pool and beach was often ignored, and we were repeatedly approached by sellers, making it hard to relax.
Overall, while the staff and entertainment were great, the issues with food, noise, and service left us disappointed.
Miss Sarita Frederick
Hotel is exceptional, I will definitely return. Family friendly everyone loves children they get special treatment. Kids club was being renovated, can’t wait to return once completed.
Entertainment staff are top tier, when on nights out they fully look after you. They don’t allow anyone to approach you whilst in the club. They even accompany you to the rest rooms for extra safety.
Too much restaurants to choose from, 24 hour food available.
Overall I can’t say anything bad, excellent service.
Lucy Raynor
Having the best time, food is amazing - great choice, all fresh, no queues and different each evening. All staff are friendly, courteous and eager to make your holiday really enjoyable. Only thing to improve is 2 baskets of chips cooked each lunch which would reduce waiting times! Fresh pizza is delicious.
My Booking
