Andy S
This hotel is shocking..
Women are allowed to wear strap tops or dresses with no arms, children are allowed to wear vest tops but men are not allowed to when eating.
The quality of food is poor.
We’ve been here since 1/10/24 and our son has had stomach problems aswell as 5 other families.
Waiters are pushy for “tips”
I strongly do NOT recommend coming to this hotel if you are thinking about visiting side on holiday
Mia Birau
Dissapointed with our one week ultra all inclusive in this hotel.
Unfortunately we chose to go in July. The place was packed and we had the impression that the hotel was not prepared for so many clients. The services therefore were under the expected levels. The rooms were cleaned late in the afternoon and only superficially, the waiters in the restaurant were always overwhelmed (tables remained uncleaned, at table service was very slow, often we wouldnt find place and when taking un uncleaned table the waiters would get angry).
Overall the hotel was not at the level of 5 stars ultra all inclusive. The rooms are old, lots of small goodies in the bathroom packed in plastic (but NO body cream and no hair conditioner), the services limited (the little children activities they have require extra pay!)... We were also often lost in the strict timing. Water slides were only open 2h in the morning and 2h in the afternoon, ice cream was available only at certain times (at 4h30pm the freezer was closed), 15 minutes before closing of the restaurant they would already start cleaning and taking food away (dinner only until 9pm).
We did not find the Turkish customer services that we were used to, nor the promise of luxury given by the "5stars ultra ll inclusive" advertised (and paid rather expensively). Too bad because the location right next to the beach and the super clean pools are great! This place needs more investment in the rooms and the services (and the must-be sustainable strategies that any hotel should have today). Also, for families traveling with children it needs more varied activities and a proper child-friendly pool.
Aman
A very good hotel with all comforts one needs. Great place for a family to spend their vacation. Food is good and plenty of it. Lots of activities and entertainment happening all the time. Just avoid peak season when all the Germans come. Service and staff are helpful but mostly speak only German. All in all I recommended this hotel for sure.
Ovidiu Bucur
The turkish customer service that one would expect is not present at this hotel. The staff is overwhelmed at lunch and dinner time so that tables remain uncleaned and when you travel with a group of frinds it is difficult to find a place to eat
the rooms are comfortable and nicely cleaned if you leave a good tip for the cleaning staff. The pool is very deep for young children but the beach is very close by. The sea was great ! A lot of elements are organized at certain time (the slides , the ice cream , the snack) so you have to make sure not to miss the specific timings
Overall we had a good time but there are many things lacking from the Turkish welcoming services we were used to
Dr.KHALED ABO ELELA
Subject: Disappointing Experience at Aydinbey Hotel
Dear Aydinbey Hotel Management,
I regret to share that my stay at your hotel has been quite disappointing. I am currently on my fifth day of a five-night stay, and unfortunately, the experience has been far from what I expected from a five-star, all-inclusive establishment.
Last night, after dinner, I began experiencing severe abdominal pain and vomiting, which I believe to be due to food poisoning. I immediately called the hotel’s doctor line, but there was no response. The next morning, as I was still unwell and also dealing with diarrhea, my wife called again. A nurse arrived but, to my surprise, did not even check my vital signs despite having the necessary equipment with her. She informed me that I would need to pay €135 to see a doctor, as she was unable to provide any medication herself.
As an emergency medicine consultant from the UK, I explained that I suspected food poisoning and requested anti-sickness medication. Nevertheless, I was told that I could only receive assistance after paying for a doctor's consultation. Initially, I declined, but when the nurse returned with another staff member, I was informed that the doctor would arrive in an hour, provided I agreed to pay the fee. I reluctantly accepted and waited for over two hours, but no doctor arrived. Thankfully, my wife had medication with her, which helped me feel somewhat better.
I did not expect such treatment from a five-star hotel, particularly in regard to the care of a sick guest. I hope my experience can be taken as constructive feedback, and that steps are taken to ensure better responsiveness and care for future guests in similar situations.
Kind regards,
Dr.Khaled Khalifa
Emergency medicine consultant
United Kingdom
My Booking
