Arnor De Luxe Hotel & Spa

Sara Fouda

This place is amazing. The food is good and the staff are polite. We came here for my partners birthday and they gave us a plate of fruit and a bottle of wine with a birthday note. If you’re looking for a relaxing get away or somewhere to take your children this is the place to go. Very nice spot 10 min walk from the markets and food restaurants.

Katie Oatley

Staff are amazing even though they get no recognition from their managers they were even told of for making us laugh and being social, food was good and hotel was beautiful, apart from our shower wouldn’t drain, we got told it was due to build up of sand, was cleaned and kept happening over and over when we hadn’t even been to the beech, in the end nothing got done, also out balcony door didn’t lock we have videos of this and still weren’t believed when we contacted the company we booked though we got told by the hotel we were lying to get our money back, no responsibility with nothing, they were very rude about it and I have taken the process to take them to court, as I didn’t pay over £2000 for a holiday with a broken shower and broken door and rude management, staff would get shouted at for having a conversation with you but this made our holiday the waiting staff were incredible but you can see how unhappy then are working under the management, when I put service as 5 star this is just for the waiting staff and bar staff, also the entertainment guys, the management were rude the receptionist never spoke a word to us even on check out day took our room key no thanks for staying nothing! Hotel is definitely let down by the management and some service staff such as reception, also the cleaners are terrible we went 3 days with out free mini bar filled up no waters no sugar coffee or tea. We had to go it to the terrace bar and ask for coffee and milk where we got given a whole carton of milk, I woke to reception 3 times about the lack of drinks milk and sugar, to no affect, I had to leave a note for the cleaners and they left excessive amounts of coffee and sugar the thrown at the coffee station, very immature! We also found a old tooth paste tube behind the sink wasn’t ours as never have used the brand, so the rooms are not cleaned well at all, definitely more for show than anything with this hotel again apart from the staff and the food most nights, most nights with the food was just nuggets chips pasta etc nothing was labeled with what was in it so couldn’t know what anything g was and there were barely any staff in the restaurant to ask, the locals are horrendous as well complete scams not nice people wouldn’t recommend being near the hotel definitely travel out to visit places! But as I said not happy with our experience also again due to being called a liar by the hotel to just get money back, no just because it’s the right thing and I didn’t receive the service I was promised and I paid for, unfortunately due to this experience we will never visit turkey again! Which is a shame as we celebrated our 30th birthdays whilst we were there and also got engaged so should be a special place but unfortunately our experience was extremely ruined! There’s a lot more I could say but who wants to read all that! Amazing staff Hakan Emre Enes Elif Hassan (shop owner) absolutely incredible man Few more but can’t remember all their names

Tom

I had a wonderful stay at this hotel! The rooms were clean, the food was amazing, and the staff was incredibly friendly. A special shoutout to Mulla T******n, who made our experience exceptional—his service was a perfect 10/10. Highly recommend!

a a

Avoid Hotel Arnor de Luxe at all Costs! I am beyond disappointed with my stay at Hotel Arnor de Luxe. This so-called 5-star hotel was an absolute nightmare from start to finish. First off, the staff were incredibly rude and unpleasant, making it clear they couldn’t care less about providing any kind of hospitality. Customer service was non-existent, and when we raised issues, we were met with indifference or outright hostility. The laundry service was equally appalling — not only was it slow, but it also ruined several of our clothes. The food? A disaster. The so-called "gourmet" meals were low quality, bland, and completely unappealing. The hotel clearly caters to a very narrow audience (mainly Germans), and the menu didn’t reflect any effort to accommodate diverse tastes or dietary needs. It felt like they had no interest in appealing to anyone else. We booked expeditions through the hotel, and those were equally disappointing. The leaders were rude and only showed any kindness if you were paying them extra money. They also showed blatant favoritism towards the white guests, completely ignoring others. The most disturbing incident occurred when my cousin fell overboard during one of the activities. The staff member on our boat sat there flirting with young girls and left it to us (the guests) to physically haul my cousin back onto the boat. Absolutely disgraceful. The rooms were another issue. They had a strange, musty odor, and it seemed like housekeeping completely ignored them. Our room was never cleaned during our stay, and the bathroom remained filthy with no fresh towels or any effort to tidy up. The worst part? No à la carte dining, despite paying extra for it. This hotel doesn’t deserve a single star, let alone five. It’s a complete scam. Do yourself a favor and book anywhere else — I wouldn’t wish this experience on anyone. Save your money and sanity!

Amy Howse

Good-nice rooms, spacious with good facilities. Air con only works if the patio door is closed with handle down. Food was good selection but mostly catered for Turkish and German. Drinks were good and staff always available to serve promptly. Decent cocktails you will have to pay 6 euros for however. Private beach is very nice and the food there is better than at the hotel. Poor- location at the edge of resort it was far too hot to walk into old town and next to a very busy dual carriageway, be prepared for traffic noise and petrol smells even at night. The entertainment was poor, the stage and tables set out like a theatre don't work. The shows were mostly in German and Turkish, very few staff actually speak much English. Sunbeds is the biggest issue at this pool. Unless you are down before 8 am you have no chance. Turkish families were just taking towels off beds and this caused lots of arguments between families. 5 times I saw almost fighting over sunbeds. This is a real issue that management needs to address. If you use hotel beach towels you are charged 10 euro if you lose a towel so people moving them caused massive issues. Overall we enjoyed our holiday due to the company and weather but we won't return to Arnor.