Apartamentos Livvo Oasis

Carol Hardman

Just spent 2 weeks at the Livvo Oasis and will definitely going back. The staff are friendly and hard working. The complex is clean and well looked after by the maintenance team. The maid service is spot on . We had breakfast every morning on site with the very happy and welcoming barman Charlie and the rest of the bar team. See you all again.

Nariya Andreeva

Extremely Unprofessional and Hostile Front Desk Experience Our experience at this hotel was incredibly disappointing due to the unprofessional and hostile behavior of the front desk staff. Upon arrival, we were informed that our room was not ready, so we waited at the pool restaurant. When we returned to check in, there was confusion regarding our payment. We had booked and paid for three nights through Booking.com, however, the front desk staff insisted we had only paid for one night and demanded additional payment for the remaining two nights. Understanding that mistakes can happen, I calmly stated that I needed to contact Booking.com to verify the payment before making any additional charges. Instead of assisting us, the front desk woman became dismissive, rude, and unprofessional. She smirked at our attempts to clarify the issue and displayed aggressive body language, standing with her arms crossed as if we were causing a problem rather than trying to resolve one. While we attempted to resolve the issue by contacting Booking.com, I messaged the hotel’s customer service via the app, asking if another staff member could assist us. Instead of responding professionally, the same front desk woman smugly commented, *"Just so you know, I can see everything you message."* This further demonstrated her lack of professionalism and basic customer service skills. When my friend reached for the printed receipt lying on the counter, the front desk woman aggressively tried to snatch it away, leading to a brief struggle. At this point, the situation had escalated beyond reason. To document what was happening, I started recording the interaction—something I felt was necessary given how hostile and inappropriate the staff’s behavior had become. The moment I did, the front desk woman panicked and immediately called the police. Within a minute, five policemen arrived. Only one spoke some English, so they asked the same front desk woman—who had created the issue in the first place—to translate. This felt like a surreal and unfair situation. I explained that I was still on the phone with Booking.com and waiting for them to send an official invoice (which the front desk demanded instead of my confirmation email). The police agreed to wait while I resolved the matter. My friend told them we no longer wished to stay at this hotel due to the staff’s rudeness, and despite the stressful encounter, the police were understanding, and Booking.com ultimately resolved the issue by relocating us to another hotel, where we had a smooth check-in and a pleasant stay. As someone with years of experience in hospitality, I understand that misunderstandings can happen, however, how a hotel staff handles them makes all the difference. The level of hostility and unprofessionalism we experienced here was completely unacceptable. No guest should ever be treated this way, especially in a hospitality setting where courtesy and problem-solving skills are essential. I do not recommend this hotel to anyone expecting basic courtesy and customer service.

Natasha Pyke

I wish I'd known the pool isn't heated, otherwise I wouldn't have booked here. It was absolutely freezing so you couldn't use it. The rooms are very clean, but basic. The cleaning staff work very hard and come 5 days out of 7. Great location near the beach, bars, shops, restaurants, etc.

Mathilde Olivier

I wish I could say this was a pleasant experience, but unfortunately, we never even made it into our room. The front desk staff insisted we hadn’t paid, despite our confirmed booking through Booking.com. When we refused to pay again, they escalated the situation unnecessarily and called the police. Their behavior was unprofessional and unwelcoming, making for an incredibly disappointing experience. I truly don’t understand how this place has such a high rating. I would strongly recommend avoiding it.

Audrey Mcindoe

Very basic apartments .We had superior room so wouldn't like to see basic .I think the difference is free shower gel.Great position near everything. No night time staff they have a contact number .I phoned but was answer machine not good if there was an emergency with apartment.Very clean mantanince man very helpful. Wouldn't stay here again.