Galeón Playa

Jennifer Butler

We had a week stay here in Oct and the hotel itself was really lovely and immaculately clean. Rooms are a good size my only downside was no air con, you are given a fan but one fan for a kitchen, living area and bedroom would not touch the sides in the hotter months we just about found it okay an could sleep. The staff are amazing so friendly and amazing with children, my little boy took a real liking to Dora and he loved their nightly mini disco they also have a kids club but he was too young to leave this year. Location fabulous stone throw from a supermarket, beach, playground and lots of bars and restaurants. Overall really pleased

Hayley Bohan-Lewis

I am absolutely baffled by the 5 star reviews of this hotel! We arrived and our first room had a leaking shower, and a terrible smell in the main area which we had to report three times before they moved our room, the room we moved into had a condom wrapper next to the bed, not sure how it was missed but my 9 year old spotted it immediately, cue lots of questions. The mattresses are clearly very old as it's like sleeping in a hammock. The new room had broken fans, lack of balcony chairs for a family of four, old tatty chairs, a kettle that I wouldn't dare attempt to use. Everything is dated and damaged, cigarette burns in the sun loungers etc. My daughter scalded her arm on the shower handle from leaning against it, a week later it still hasn't healed fully. I spoke to reception as I was concerned other children of that height could have a similar or worse acident, but I was told it is logical for it to be hot. I think there should be protection or at least a warning sign. They were completely apathetic as she hadn't needed to go to hospital, luckily I had been able to give first aid myself! Breakfast is very basic, and although I found it hard to face each morning, I can't fault it for the kids as they loved the selection. We did buy some overpriced pizzas from the pool snack bar, do not recommend eating from here! The pools are absolutely freezing, from what I've read at least one of them should have been heated but this is not the case. The irony of it being too hot for the hotel to heat the pools but not hot enough to provide air con as standard is not lost on me! The best thing about the hotel is by far the entertainment team, they work really hard and the kids adore them. They are probably the reason the hotel gets great reviews. I also can't fault the location, very close to everything. My issues here are not with the staff, as most of them work really hard and are polite. I think management is the problem, it looks like they have left the day to day running of everything to the entertainment team. It is clear this hotel is not investing in updating the rooms or equipment quickly enough. They don't take health and safety seriously, as also saw lots of children slip over by the pools and it is ignored even when they are very obviously hurt. I understand this is an affordable hotel so expected it to be basic, but I have still spent a substantial amount to holiday here, and it is poor in contrast to other hotels we have stayed in for less money.

Samantha Jane

Staff were lovely and couldn't fault them ! So polite and happy to help. I only had bed and breakfast, which i was very happy with (wasn't too much) The location of the hotel is pretty perfect as well, right next to shops and the beach :) This would be a great hotel for kids as the entertainment looked pretty good for them Only downsides really were - The rooms shower leaked horrendously, you can't even angle it away to stop it (the pressure on the shower is incredible, though !) - The WiFi really is poor and it cuts you off constantly - Also randomly the pool seems to close at 7 and doesn't reopen till 10, I haven't had this at another hotel so thought it was a bit odd (as the hotel was so close to the beach this didn't really bother me to much personally) Overall, it was a nice hotel, basic but nice :) very clean as well

Boglárka Lakatos

We had an amazing time here, the hotel itself is very very clean, and every staff member is very nice. Special thanks to Jose Manuel, Vanessa and Ainhoa from the restaurant who are extremly professional at their job. I think the food was outstanding for a buffet, it was very nice quality, I have tried 6 different hotels buffet’s food on this island and this buffet was the best by far. We have spent the days outside since we rented a car, but we saw the animator girls every day are doing a wonderful job.

Gill Brummitt

Great hotel. Food top class. Only downside is no lift where we were. And no air-conditioning. But a fan in the room. Rooms are large. So over all great place to be.