Alex Char
Friendly staff overall. The room was ok. The first night was a bit cold not extra blanket in the room we had to ask for one the next day. Otherwise the food for the breakfast buffet was very good. I highly recommend you to take it
Claudia
A nice hotel close to the beach. Lots of bars, restaurants and supermarkets close by. The room was comfortable and clean with a small fridge. No tea and coffee making facilities in the room, which would have been nice.
Despite requesting a double bed, we were given 2 single beds pushed together. This was not rectified despite several assurances by staff that it would be.
The breakfast was good, an open buffet with a lot of choice, but some of the "hot" food, like scrambled eggs and bacon were cold.
Despite a few exceptions, the main thing that let down our stay was the staff, particularly those on reception. We arrived late at night to be met by an unsmiling, grumpy man who treated us as if we were interupting his evening.
We later encountered Natasha, equally unsmiling and clearly incompetent. She told us to "ask in the morning" without fully listening to our query and clearly just wanted to get rid of us. When we persisted, she gave us incorrect information, meaning we wasted time and money.
Overall I would recommend the Alua Leo as a pleasant place to stay in Can Pastilla. However the management need to be aware of the attitude and incompetence of some members of staff who should not be working front of house and dealing with clients.
DJ Devolicious
Responsive, friendly and helpful staff and service. Food was delicious, freshly prepared and healthy. Would have liked access to the pool but went in the sea instead which was just downstairs. We had a brilliant time, slept well in a comfortable, warm room with great views. Peaceful and restful.
Hadis
I honestly have no idea how this hotel can call itself a 4-star establishment—at best, it’s a 2-star experience.
Firstly, the overall condition of the hotel is old and outdated. While the exterior and photos online are deceivingly attractive, the reality is far from it. The room was incredibly basic, with no coffee/tea station, no complimentary water, and not even basic amenities like a toothbrush or toothpaste. To top it off, they charge €20 just to use an iron—absolutely ridiculous for a hotel claiming to be 4-star.
The hygiene was appalling. The bathroom was visibly dirty, and I found a hair, which made it obvious the cleaning was not done thoroughly. Even worse, I spotted a silverfish on the floor next to the bed, suggesting a damp issue that hasn’t been addressed.
The facilities were also subpar. The door to the room didn’t lock properly, which made me feel unsafe. The air conditioning in the bathroom was so loud it was impossible to ignore. And despite the room looking somewhat okay in photos, the reality is far from what was advertised.
Customer service was practically non-existent. The staff were unfriendly, stuck-up, and lacked even basic customer service skills. For instance, we simply asked for some water, and the woman at the bar smugly told us the bar was closed and that there was nothing she could do. This was emblematic of the attitude throughout our stay.
To sum it up, this hotel was a major disappointment on every level. The only thing it seems to have invested in is creating misleading photos. If you’re considering staying here, save yourself the frustration and look elsewhere
John Curran
Good: comfortable beds. Decent rooms with balcony. Opening door to toilet v quiet (suits elderly kli Shower controls intuitive. Cleaned well. Reception staff helpful. Daytime pool based entertainment based on old fashioned board games good. Food in hotel should suit all but the most picky.
My Booking
