Hadis
I honestly have no idea how this hotel can call itself a 4-star establishment—at best, it’s a 2-star experience.
Firstly, the overall condition of the hotel is old and outdated. While the exterior and photos online are deceivingly attractive, the reality is far from it. The room was incredibly basic, with no coffee/tea station, no complimentary water, and not even basic amenities like a toothbrush or toothpaste. To top it off, they charge €20 just to use an iron—absolutely ridiculous for a hotel claiming to be 4-star.
The hygiene was appalling. The bathroom was visibly dirty, and I found a hair, which made it obvious the cleaning was not done thoroughly. Even worse, I spotted a silverfish on the floor next to the bed, suggesting a damp issue that hasn’t been addressed.
The facilities were also subpar. The door to the room didn’t lock properly, which made me feel unsafe. The air conditioning in the bathroom was so loud it was impossible to ignore. And despite the room looking somewhat okay in photos, the reality is far from what was advertised.
Customer service was practically non-existent. The staff were unfriendly, stuck-up, and lacked even basic customer service skills. For instance, we simply asked for some water, and the woman at the bar smugly told us the bar was closed and that there was nothing she could do. This was emblematic of the attitude throughout our stay.
To sum it up, this hotel was a major disappointment on every level. The only thing it seems to have invested in is creating misleading photos. If you’re considering staying here, save yourself the frustration and look elsewhere
John Curran
Good: comfortable beds. Decent rooms with balcony. Opening door to toilet v quiet (suits elderly kli Shower controls intuitive. Cleaned well. Reception staff helpful. Daytime pool based entertainment based on old fashioned board games good. Food in hotel should suit all but the most picky.
Gabrysia Paulo
Hotel in a great location, a few steps to the beach. Clean, quiet. What surprised me most was the food served for dinner, which was much better than in nearby pubs. A large selection of dishes, including local ones. Everything fresh and good.
Drinks at the bar at better prices than on the promenade. I highly recommend this place.
Darek S.
Alua Leo in Mallorca is an excellent choice! The location is superb, making it easy to explore the island. The hotel is spotlessly clean, and the staff are incredibly friendly and attentive, always going above and beyond to make your stay enjoyable. Highly recommended for a great holiday experience!
Gina Vieversyte
cleanliness was lacking. the corridors smelled, the carpet never seems to be cleaned. the rooms are tired and should be renovated. the food did not disappoint, but the cleanliness of the dishes and tables and utensils was lacking. the coffee and juice at breakfast is terrible. the sea is close, it is easy to reach it. the pool is small. the place is quiet
My Booking
