kale jaff
Where do I begin? Our first impression of the hotel was nice then got ruined by the blunt and unhelpful receptionist. We were 3 families The rooms were so dirty and old, we had no pillows or blankets on the bed. The room smelt of rotten egg and the smell would not go. The hotel is old and damp and has a bad drainage smell. The restaurants are very, very dirty, full of flies. the whole place is a shambles. The pool was full of hair
The restaurant is filthy!!! Seats are torn and flies everywhere. Food is disgustingly
The amount of rude behaviour we encountered from every member of staff in the hotel is crazy. I can’t name everything and every situation but it’s one of the worst hotels I’ve stayed in and it is not a five star hotel.
I’ve never ever stayed in a place where people are so rude and absolutely don’t care about their customers satisfaction. The biggest mistake we made was booking this hotel I have said this to anyone I know don’t go there, to manger if you ever have time to red these you should be shamed by what kind of person and service you provide look after rudeness staff 🤢🤢🤢 if this hotel was located in any where in Europe I would call the police but there is no rule in turkey you are backing your people only 🤮🤮🤮🤮🤮🤮🤮
Joanna K
I have a wonderful stay at this hotel. The service is excellent, with staff always friendly and attentive to our needs. The food is delicious, offering a variety of dishes to satisfy any taste. The hotel have a great atmosphere, and everything from the rooms to the facilities is well-maintained and enjoyable. I highly recommend this hotel for anyone looking for a peaceful and pleasant stay.
Maria Kostova
We initially came to Hotel Alan Xafira for a week and subsequently extended for three more weeks! The hotel is located in an excellent part of Alanya amidst the magnificent beaches and serene sea side, offering a mixture of leisure, entertainment, relaxation and outdoor activities. The Reception personnel was very knowledgeable and immediately assisted us in English. Consequently, the hotel services were executed in a timely, professional and with a positive attitude manner. The excellent climate combined with a variety of Turkish and international cuisine, the pool surroundings, garden options and the entertainment scene contributed to us having a very fulfilling, unique and unforgettable experience !
Furthermore, the hotel offers a series of options for guests during their stay including day city trips, outdoor activities and amphitheatre events. I am very pleased with the stay in this hotel!
Roseanne Athena
okay, i was on vacation in september 10 to 17th. the hotel seems nice outside but on the inside its dirty,filthy, nothing is cleaned right, the elevators are dusty, the glass is never cleaned, theres stains everywhere in the carpets, on the bedroom sheets and everything, its not clean, the food is the same everyday, they do not refil the fridge,i got sick troughtout the vacation too, the pools are the only thing i did actually like, maybe this hotel was a 5star hotel 10 years earlier as it was made in 2013. im dissapointed in it a lot. never again will i go there, so do not go there
Nizam Uddin
Where do I begin, firstly when we arrived there was nobody to assist us with our luggages. The revolving doors did not work automatically as they should and were turned off ( it was like this for the duration of our stay) so you had to turn it yourself. Reception staff were nice as were other staff. The hotel is nice from the outside as was the lobby area. Unfortunately, the hotel is situated in the middle of nowhere but there are shops about 10mns away. My room was filthy, there was a lot of dust and debris under the beds, mini fridge had brown water, shower had missing door, toilet stunk and brush was brown and dirty, under sink had water. Towels were changed but rooms and bathrooms were not cleaned. No bathroom amenitie kit is provided. Balcony was dirty as was the glass on the balcony. Rooms definitely need a refurbishment. My room had ants and it was addressed after several hours and 3 calls to reception.
You have to pay a fee for wifi although it's free around the lobby.
Corridors outside rooms are dark and never lit up, so was the walkway to the buffet restaurant.
Food was repetitive and breakfast was the worst as i found the same items each and every day. No omletes were offered. Food was always lukewarm and soups were cold. The midnight buffet consisted of scraps from dinner with 2 or 3 items, bread and few salads. This is one of the worst I've seen.
Children's entertainment was good but the music is very loud for young children.
This hotel is definitely not a five star. I've had better service and experience in a 3 and 4 star hotel.
The area around the Veranda bar is very dirty and stank of raw sewage. The toilet next to the veranda bar is worst than a public toilet as the smell was unbearable.
Aqua park is nice and clean and my kids liked it. Unfortunately, the two big slides are a danger as they do not have enough water running and we got stuck halfway and drag ourselves down it.
Personally, I would not stay at this hotel again due to the unhygienic condition of the rooms. People pay their hard earned money on a holiday but clearly management of this hotel do not care about the cleanliness or front office service.
My Booking
