Paddy McKenna
The kids’ club staff suggested we leave a review which I am happy to do as they were great - very friendly and always full of enthusiasm and fun. My kids loved it each day - games in the spacious play room or the pool. Really impressed by it.
Generally the hotel was very nice, breakfast buffet was good, staff decent and friendly, nice room with a great view, relaxed ambience. Only issue is the hotel is a solid 40min walk to town and you won’t be doing that in 30+ temp so taxis everywhere as there is no public transport at all.
Wella
This was such a nice stay after a long trip. The resort is so calm and peaceful despite being busy. We had a lovely check-in. The room was beautiful, we enjoyed the style. The balcony was a nice addition with a beautiful view. There were different pools. One pool was covered, but during summertime, they opened the roof, and this pool is only for adults. Also 2 options for breakfast, one on the first floor and one on the second floor which was also for adults only. Both places served a nice breakfast and beautiful views. All so peaceful and calm. You get a card for towels, which can be used for the pool or beach. You can have a nice long walk on the coast, which you can reach by using the door next to the beach while using your room card to exit and enter.
Naomi
It was a beautiful stay. We were celebrating our anniversary and the hotel upgraded us to a suite, chocolates and champagne. The staff are all so friendly and nice and helpful. The spa was sooo good - the massages amazing and the outdoor pools really nice . It is quite well maintained, and we loved that there are many different areas around the hotel and grounds where you can sit and relax and enjoy a drink.. only thing is lot of mosquitos(not in the hotel room itself) so wear repellent! We will return!
Dionne Galloway
First, the pros (this will be quick as there were not many):
- Hotel staff was very kind, helpful and courteous (Laura and Raquel shine bright in this very dismal atmosphere)
- Actual suite was quite spacious and had a beautiful view of the ocean.
Now on to the cons:
- Roaches!!!! While they seemed to be contained to the lower level of the property (sadly where the main buffet was located), there was definitely an infestation problem. Needless to say, we were very disgusted and unable to eat our meals on property once we became aware.
- Very dated and dirty. We selected the property for its more unique look and feel, but were met instead by very old, worn, and stained decor.
- Limited access to entertainment/activities. The pool and beach access close at 6 and there weren’t many activities offered/advertised by the resort. Since the property is not in a walkable area, you have to take a taxi to enjoy any of the local fun.
- Bland and inauthentic food. Before discovering the roach problem, we did dine at the resort. Like many all-inclusive hotels, Elba offered bland and tasteless food, as well as limited options that reflect the local cuisine.
- Smell of sulfur around the pool area. The smell persisted for some time.
All of the feedback I’ve shared here was shared directly with the hotel staff. They said they are aware of the insect problem and claim this is a new issue. No other direct responses were provided regarding our other concerns.
Misha Zhirnov
I’ve never written any reviews on hotels before this. I’ve always had some good luck probably and all the places I’ve stayed at were decent. But I have to write this for people to avoid our mistake.
First when we arrived there was a very loud show right at the lobby, I could hardly hear the receptionist. Okay I thought. It took guys at the reception about fifteen minutes to check us in, including some entering of emails and “movils” for all of us (why couldn’t they have just asked when making a reservation?). Okay I thought, at least there was a bottle of water left for the ones who check in. I walked through a lot of corridors, the building has interesting architecture, but it’s really old. And so are the rooms, drained corpses of mosquitoes on every ceiling. They make beds without blankets — okay I thought, maybe they are somewhere at the wardrobes? Haha, there were two for the three of us.
And not a single bottle of welcome water. I tried to call the reception to settle these little questions — but no one responded. I had to go through all the corridors again to have the guy from the reception bring us some water — well, it was a single one-liter bottle for the three of us. During further events I asked him at least twice to bring some more water and had no result — that says a lot about the staff’s attitude to working. Okay, that’s Spain, but nevertheless, that’s not what you would expect of a 5-star hotel.
I took a little walk around the area, it was nice but very humid — even more when the hotel’s lawn watering mechanisms turned on. When I returned and decided to take a shower, there was almost no water pressure. I managed to wash myself only to get out from the shower and see a thick brown cockroach staring at me from the wall. Not okay, I thought finally.
To sum up, it was not a pleasing experience at all, more about permanent odor of sh*t (literally, not just sewage) at different places and dimly lit corridors with dead cockroaches where you are sometimes unsure of making the next step. Yes, there is a nice view, there is plenty of space, but I wouldn’t recommend this hotel to anyone, it’s really far from 8.4 or whatsoever it has here at booking. Food is ok, but far from good, at the breakfast they even something sweet into scrambled eggs. Thankfully, we had to stay here only for two nights while being mostly out of the hotel. Definitely couldn’t imagine spending my vacation here, 4/10 only for the view and the beach