5 Star Costa Del Sol Holidays

Lisette Kong

My only disappointment with this place was its location. It was tucked away just off a motorway and the amenities nearby were limited. We had to walk down the road then cross a motorway then walk a bit again to get to a selection of restaurants and shops. The beach was a slight trek too and definitely not the nicest with all the rocks and debris. But I absolutely loved the service at the hotel, the staff were lovely and helpful and nothing was a problem for them. The breakfast buffet was excellent and was always a huge choice. The quality of all the food was fantastic except for the bacon which was always frazzled like strips of leather but they were happy to cook fresh bacon at your request. There was an issue we had with something in the room but upon reporting it to reception, they resolved it very quickly and made it up to us with a bottle of Cava which was very much appreciated. The service there is excellent and I really do recommend this place highly. Jamal, Miguel and Sandro, just to mention a few names, were all super helpful and really made a difference to our stay there. Thank you.

fuldascout

I picked this hotel because it had free parking. It was centrally located to all the places wwe were going to drive to and close to the A7 allowing us access to all our destinations easily. The rooms were large and well appointed we did not use any of the facilities so I cannot rate the spa or the pools or the restaurant Hotel has interesting exterior and interior architecture, and there is a nice little walk to a rocky beach If you walk down the road to the west, there’s a crossover and a number of very nice restaurants across the street for everything from breakfast and coffee to dinner

Stuart Rosenberg

*** BE WARNED DO NOT WASTE YOUR MONEY HERE THIS HOTEL IS AT BEST 3 * *** This NOT repeat NOT a Five Star hotel by any means. The position is simply awful and if you do not have a car look out for a large taxi bill. The rooms are infested with ants and bugs and if you tell them the Bell man (yes the bellman) refuses to apologise and blames you for having food in the room No the hotel should be free of bugs. The power trips out when you charge a phone! it is symptomatic of a poorly kept hotel When I asked for two bookings to be linked the reception forgot to do it meaning we had to walk a long way back as the keys did not work, When you ask for anything the answer is no such as do you have a bottle opener. The food at the hotel is bland uninspiring and like the drinks overpriced. Just take your own beer and wine nothing they can do The will not take any responsibility when something goes wrong and the service is just awful. The hotel is in need of a complete refurb and does not even have USB points in the rooms. Do yourself a favour and book any other hotel in the area. This hotel is a shambles and very poor. The Exe is far better and cheaper. they claim to have an indoor pool - What they do not tell you is they charge for it, Ignore the bluster in the replies the pool is simply too cold and not heated and no one uses it. Nothing to do with climate all to do with a cheap hotel who cannot afford to heat the pool. Look at the responses from the manager in this forum Not an apology and refuse to take the blame for a shabby run down hotel. The lifts (elevators) are olld and rickerty If Moises replies he will use a template and say it he is sorry it di not meet our expectations. He will even say we would like to welcome me again. I would rather stay in a tent. Lets see if they say sorry, Why would they we are never going back to this dump. UPDATE ***** Read the response from management take no responsibility and simply offer excuse after excuse. I have the pictures of the infested room. His response was the same as the reception staff and for some reason the Bellman who wanted to get involved. He knew nothing but felt he had to also offer excuses not answers. He told us that it was our fault for having food in the room . The bugs were there first! It sums up the hotel management if you read the reviews they do not care so just book ANY OTHER HOTEL. Not even the offer a glass of wine or coke to apologise at the time Zero cost but loads of goodwill. Let me be clear they advertise an indoor pool and nowhere did I see did they say it is part of the Spa and an extra charge will be incurred for using the heated indoor pool. He offers nothing and this is what you will find if any goes wrong they simply do not care. The hotel is not 5* and he now admits it with regards to the elevators and the lack of USB ports Where he gets the fact that the restaurant is 1 place in Estepna is not mentioned. No evidence provided. You have been warned it is a poor hotel and the pool area is nothing special. Notice he does not disagree with me about bringing your own drinks to the pool. Ignore the lifeguards they go away when you tell them you will not move.

Elliott Williams

We stayed here for 5 nights. Upon arrival it was very clear that the hotel was well run, with friendly staff. The room was modern, spacious and very clean. Our air conditioning wasn't working properly upon arrival, but as soon as this was reported it was fixed by the time we had returned to the room! Hotel staff really did act in the best interests of the guests! The bed was super comfy and the room came with everything you could possibly need. Rooms cleaned every day, with very friendly cleaning staff. The only issue I would dispute is around how soundproofed the walls actually are, but that wasn't a massive problem. The pool was perfect and had an incredibly relaxed feel to it. Not too deep but just enough to be able to relax in it. Sun loungers were also very comfortable with lots of umbrellas. We tended to go down at around 10.30 each day and there were lots available. Complimentary snacks which came round once or twice a day were a lovely touch too. Ordering food/snacks around the pool was also very easy, which were also high standard. They can be fairly pricey depending what you order, but the quality of everything I had was great! Never had a bad snack. Pool staff very lovely and relaxed! Shout out to Pablo who was so lovely and absolutely amazing!! We ate at the hotel restaurant one evening too. I had the truffle pasta which was one of, if not the best pasta dish I have tasted. Very impressed. I loved the location of the hotel, there was a main highway but you could never hear it. The area is on the quieter side of the wider area, which I liked as for me this stay was about relaxing. If you want some nightlife, we did venture into Puerto Banus two nights and it cost around €14-€15 for a taxi each way. Food and drinks are fairly expensive there, which is to be expected. Final thing, our check out was at 12 but flight wasn't until 10.20pm. Staff allowed us to use the 'complimentary room' to shower after our final day at the pool, which was a nice touch too! For me this was an all round great experience and a lovely place to spend my time on holiday!

Abdul G

Unreliable Hotel due to inconsistent service. Came back to the hotel at night after they had completed their daily cleaning/service only to find a dirty bed sheet and dirty bathrobe. Called them to request for changing it and they said they couldn’t do anything about it except to wait for the next day, as they don’t have enough staff. After apologizing and cleaning it properly (the next day), they forgot to clean our room on the day after. ‘Okay’ hotel, but absolutely not a 5 star hotel. Pros: The suite is nice and spacious with a lovely view on the sea. Jamal was kind and helpful.

dalal abdulaziz

My stay at the hotel elevated the joy of my trip to Marbella. Every aspect was impeccable - from the pristine room to the sparkling pool, making it an ideal choice for families. Without a doubt, this hotel will remain my top pick for future visits to Marbella. The standout feature was the exceptional service provided by the staff, particularly the reception Manager, Victor. His unwavering support throughout my stay, and even post-checkout, truly made my experience memorable.

Jacqueline Brooke

This location is wonderful. I would not all this a five star hotel because the room seem to be severely updated. Things are falling apart and there’s mould in the bathrooms. My neighbour was blasting music for two nights in a row and the hotel didn’t compensate me for anything for not sleeping despite it being a family hotel. The staff were really wonderful, but again the facilities really need to be updated for it to be a five star hotel. This is not American standard.

Yaakov Lebrecht

Beautiful 5 star hotel, excellent service and friendly staff. Just by the beach and close to puerto banus. Room was really nice with spacious terrace and private hot tub. Was an amazing holiday. Would definitely go back again!!!!

Michał Dzik

To this day, the hotel has not sent us an invoice for our stay and for all other costs that we incurred at the hotel. I left the data for the factor leaving the hotel and got the assurance that the invoice will be sent the same day. It looks like a scammer because they didn't bill us any. I wrote 5 or more emails to the hotel, I called several times and continued nothing. I will write to booking and give Appropriate opinion. In addition, we got a family room where other guests could be heard behind the wall, each one conversation from morning to night. Zero comfort.

Shahrouz Chorakchi

The hotel location is excellent. If you have a car, there is always parking available around the hotel. The rooms are clean, and the view from our room towards the pool and the sea was great. The breakfast was decent, although it could have had more variety overall it was good.However, what was very annoying for me was the room cleaning service. During our 5-day stay, they only cleaned the room twice. We were out of the room every day from 9 am, and when we returned at 3 pm, no one had come to clean the room yet, and I had to call someone twice on different days to clean the room. This issue alone was so frustrating for me that I might not return to this hotel again. But otherwise, everything else was good.

Stephan Mubalo

Elba Estepona Gran Hotel & Thalasso Spa is an incredible destination that really stands out on the Costa del Sol. From the moment you arrive, you’re greeted with an inviting atmosphere and amazing views. The hotel itself is beautifully designed, combining modern luxury with a relaxed Mediterranean vibe. The Thalasso Spa is a real highlight, offering a variety of treatments that use seawater for relaxation and rejuvenation. Dining at the hotel is a treat. The breakfast buffet is amazing, with everything from fresh fruits to delicious pastries. For dinner, the themed restaurants offer a range of cuisines that highlight local ingredients and flavors. The outdoor spaces are just as wonderful. There are lovely pools surrounded by gardens and easy access to the beach. A standout aspect of my experience was the service, especially from Clara, the assistant manager. She was always approachable and ready to assist, making sure every guest felt welcome and well taken care of. Her attention to detail and friendly attitude really enhanced the overall experience.

Paddy McKenna

The kids’ club staff suggested we leave a review which I am happy to do as they were great - very friendly and always full of enthusiasm and fun. My kids loved it each day - games in the spacious play room or the pool. Really impressed by it. Generally the hotel was very nice, breakfast buffet was good, staff decent and friendly, nice room with a great view, relaxed ambience. Only issue is the hotel is a solid 40min walk to town and you won’t be doing that in 30+ temp so taxis everywhere as there is no public transport at all.

Wella

This was such a nice stay after a long trip. The resort is so calm and peaceful despite being busy. We had a lovely check-in. The room was beautiful, we enjoyed the style. The balcony was a nice addition with a beautiful view. There were different pools. One pool was covered, but during summertime, they opened the roof, and this pool is only for adults. Also 2 options for breakfast, one on the first floor and one on the second floor which was also for adults only. Both places served a nice breakfast and beautiful views. All so peaceful and calm. You get a card for towels, which can be used for the pool or beach. You can have a nice long walk on the coast, which you can reach by using the door next to the beach while using your room card to exit and enter.

Naomi

It was a beautiful stay. We were celebrating our anniversary and the hotel upgraded us to a suite, chocolates and champagne. The staff are all so friendly and nice and helpful. The spa was sooo good - the massages amazing and the outdoor pools really nice . It is quite well maintained, and we loved that there are many different areas around the hotel and grounds where you can sit and relax and enjoy a drink.. only thing is lot of mosquitos(not in the hotel room itself) so wear repellent! We will return!

Clara Muñoz Colomer

Great hotel with an incredible staff. Unbeatable sea views and rooms. Great buffet. Unbeatable value for money. If you want to enjoy the quieter side of Costa del Sol, this is the place for you!

Charit Mathur

Great hotel for family holiday and golf if you are couples playing together. Food is decent but the bar doesn’t excite too much. Golf course is literally in the premises and is walking distance from the rooms. They have locker facilities to keep the golf sets. Book your tee times in advance, the golf concierge at the hotel helps to book tee times in the area and are very helpful. Service needs improvement and attention.

Damien Castelli

It has been a long time I haven't felt so disappointed in an hotel, which has surprisingly a very high rating on Google. This place is good if you come to play golf. Location is far away from all activities, because in the middle of Sotogrande residential zone, so don't be surprised by the fences and the checkpoint at the entrance this is a private locality for rich people. For beaches, restaurants or nightlife, don't expect anything in less than 15 min drive. Nothing to say about the room, nice and comfortable, neither about the hotel facility, also very nice and well equipped. The main problem for us was the service, not the staff, but the overall policy. Two anecdotes : 1/ Minibar, it was supposed to be refilled everyday, what was explained to us at the check-in. The second day it hasn't been refilled, so I called the reception to ask for a refill, but they told me that it is not included and I will have to pay 2€ for each beverage (?). The problem is that inside the minibar there is a sheet explaining that refill is complimentary and daily, and if I need even more I have to call the reception. So I retried the third day, finally they accept to send somebody to bring me some drinks, but he came only with still water. I asked him sparkling and flavored water but it told me that he can't because he needs first to check that I haven't got some earlier in the day... Of course he never came back. I don't know at which moment you tell this to a guest in a 5 stars hotel at 300€ a night when talking about complimentary soft drinks... Nothing very serious, but considering the price it is not acceptable that the hotel doesn't respect its own policy. 2/ In room dining. We wanted to eat in our room, so we looked at the in-room dining menu. This one is quite expensive and very limited, but anyway, we thought that it will be well cooked and tasty as it would be in any similar hotel. That was a mistake, portions were small, with poor quality ingredients. Plus, you pay easily 20€ for a basic meal but they charge you 5€ delivery fees (to your room)... Sorry but at this level it is not overpricing, it is just scam. We wanted to have a diner in one of the hotel restaurants, but this experience made us change our mind. Good point was the breakfast, not a buffet but you can order anything on the menu (which is overpriced too but it doesn't matter if you have breakfast included). Meal were good and the place with a clear view on the sea is very nice. So in overall very very disappointing experience for such kind of hotel, so I would not recommend it, unless you have a lot of money and/or you don't care on how you spend it. You can do better.

Jakob Reeve

Amazing place. We stayed here for 2 nights and didn’t want to leave. Everything about this place is outstanding - the pool, spa, gardens and rooms are all fantastic and the staff are all friendly and nothing is too much trouble. This is truly a 5* experience hotel. The attention to detail at the hotel is unique, staff from different areas in the hotel have matching outfits (which by the way are all super cool). The even greater thing is that it’s perfect for couples and families as it has a separate adults only area and a seperate children’s pool. We saw lots of families and couples and this place has everything for everyone. We are likely to return in the future.

Diarmuid Daltún

Shared a golf weekend here with friends last weekend. Excellent rooms, very comfortable beds, great breakfast. Almenara golf is directly on the premises and although the front 9 pinos is not super challenging, the back 9 lagos is lovely. Great access to many other golf courses in the area with a special mention going to la hacienda, simply mind-blowing!

Kansinee “Catsinee” J.

Love our experience at So Sotogrande. It’s a very family-friendly resort. The kid club staff are very friendly and attentive. Our breakfast service by Mercedes was excellent. The spa facility and staff were great. The tapas was delicious but a bit pricey. Overall, it was a great and relaxing experience.

Talal Mansy

Stayed in Supreme Room Front Sea View room. Disappointing not worth the €800+ for one night. Room was nice but the bathroom needs complete replacement. It felt cheap, poorly designed and certainly not what we would expect at that price. The sea view was stunning as were the hotel and grounds. The balcony chairs need replacing as very worn. Breakfast was nice. All staff were friendly. Great location of hotel, walking distance to old town along beautiful promenade. Good parking. Would not return unless rooms updated and bathroom redesigned.

Tye Stockton

This review is for Abel López Ybarra, the Guest Service Manager. Abel went above and beyond to ensure that our trip to Marbella, Spain was nothing short of extraordinary. From the moment we arrived, he took the time to understand our needs and genuinely cared about making our experience unforgettable. Abel handled every detail with precision, ensuring that every aspect of our stay was perfect. He even checked in throughout our trip to make sure we were having the best possible experience. Thanks to his exceptional dedication, our trip was filled with memorable moments and special touches that truly enhanced our time in Spain. Abel’s commitment to guest satisfaction is rare, and we are incredibly grateful for his kindness and professionalism. Highly recommend his superiors acknowledge his performance when considering a promotion. He is simply the best!

Nikki Halligan

The service and warmth of the team at Don Pepe can't be beaten which is why I go back year after year. The grounds and cleanliness of the hotel is superb. Also one of the best breakfasts! Unfortunately some of the rooms are tired and need modernising, but the service makes up for this

Ross Twiddy

Outstanding location, clean rooms, great views, excellent food, and wonderful people. Isabel welcomed us and was very kind to our small family. She was great at getting us reservations. Every person was kind and sincerely wanted to help. The sushi restaurant had great views of the sea, with first class sushi. Steak house was spacious with great selection. Awesome filets. Overall this was an incredible experience and each member of our family was very very happy. Top tier service, location, and food. We can't wait to come back.

Rouse RD

Outstanding location, superb facilities and friendly staff. I highly recommend to stay on red level. The pool area is fantastic specially the area near the bar and glass rails. We enjoyed the food in all restaurants and they didn’t disappoint. We tried the beach area one day and we loved it but did miss the very attentive staff of the pool area. Easy walk to town.

Wiss Gadri

We are spending 3 weeks at this hotel for holidays, the service and the room are nice with a lovely sea view. The hotel stuff at the breakfast, reception plus bar are nice and friendly… The only negative point is the bed, I did complain about the mattress many time, that is not comfortable and very old but even after some modification it was not better. When you book a 5 starts hotel is for the comfort and not to have a very uncomfortable mattress. This is the only négatif point of our stay…

Madam Moosh

Kempinski: A Legacy of High Expectations Our Spanish journey commenced with a desire for comfort and luxury, and the renowned Kempinski promised just that. As anticipated, the service and staff met the highest standards. The signature "Lady in Red" welcome added a passionate touch to our arrival, setting a positive tone for our stay. The rooms, while spacious, carried a dated, old-fashioned charm. Despite this, they were well-maintained and equipped with everything needed for a comfortable stay. The balcony offered a pleasant retreat. Breakfast, though good, did not quite reach the pinnacle of Kempinski excellence. The variety and quality were satisfactory, but nothing extraordinary. The hotel's gardens and pools were exceptional, situated right on the seashore. There was ample space to enjoy privacy and the sunbeds were delightfully comfortable. However, the hotel restaurant did not live up to the five-star reputation. Service was slow, the food was merely adequate, and the prices were steep. Would we return? Yes, but with the expectation that Kempinski upholds its legacy of luxury and refinement in every aspect.

Michael Bielamowicz

Excellent resort hotel with everything you would expect and truly excellent guest service. Facilties / Food - This is not a new hotel, and yet, the facilities are very good. Rooms are slightly dated but in great condition; most every room seems to face the sea, yet has good privacy. Restaurants are good, and breakfast buffet is excellent in choice and quaility. Bars are good and bartenders are very accommodating. Pool is first class in maintenance with good size and clear family/adult only areas. Spa services are excellent. The front desk is wonderful at all hours. Staff - was simply great, from valet to front desk to concierge to restaurant teams to spa teams to maid services. Always a pleasant interface and often a pleasant small surprise. We really enjoyed our week here.

Simon Rinder

The other day the pool at our apartment was shut so my father in law and I went to seee about booking beds at the hotel, no problem and they happily took nearly 400 euros for 4 adults and 2 kids (4 beds only). When we arrived the next day we were shown to an area roped off where we were told we can’t go the other side of the rope accept to access the pool (never said anything about restrictions on hen taking our money). My wife and I have stayed in some beautiful hotels in Europe and America and whilst I can’t comment on the rooms here, the pool area was an absolute disgrace and if I was staying here I would be mortified by the state of the pool (as you will see from images). The service was poor as on more than one occasion we had to ask for drinks, the one compliment I will say is we ate lunch in the restaurant and the food was nice (this is the only reason I gave it 2 stars rather than 1)! I did raise concerns at the end of the day about the standard and felt it was an extortionate price with the lady on the reception of the restaurant (who the day before took out money) and simply got a shrug of the shoulders. Nearly a 750 euro day with the food and drink was complete daylight robbery.

Natalie Choi

Very disappointed at the service of this 5 star hotel in Marbella. Although the scenery was quite beautiful here, the service was definitely lacking. We were 'welcomed' by a french lady who was quite rude, she seemed to be questioning my partner as he had a trivial mix up with the name on the booking, she then retorted, "oh, you don't know your own name?" We had asked about the availability of a sea view room, again she was quite rude in her response about how one was not booked. That is fair enough, but since we were considering an upgrade, this was a curt response in a 5 star hotel. Upon check-out, I had noticed that I left a pair of Dior sunglasses. I rang the hotel twice on the same day of check-out and once the next day. Despite being told I will get a callback, I never did. I also left a converter in the room, which is minor but since I am still in Marbella, I could have gone to pick it up. But I never heard back from them. We stayed for 4 nights and used the bar, pool bar and beach club. The service in the beach club was not great, quite slow, they got our order mixed up and we had a swarm of wasps and hornets and the waiters seemed to ignore us until the situation was so bad that we asked to move inside. The one time we went down to breakfast, I was pushed and barged past by two other guests, understandably the hotel cannot control this but overall was not a great experience. The television options were quite poor as there were no english channels, and no casting option which was a little surprising. Also, it would have been nice if there was more of beach part to the hotel rather than just a pool area. Upon check-out, we purchased 3 of the vintage watches they have on display in the foyer. The service was ok when purchasing, but very disappointed that they do not seem to have the decency to respond when it comes to a couple of lost belongings.

Ashish Vaya

I had a fantastic stay at Anantara Villa Padierna! The property is stunning, with beautiful surroundings that made for a peaceful and luxurious experience. The staff were incredibly welcoming and attentive, always ensuring we had everything we needed. The restaurants on-site were a delight, offering delicious food and a great atmosphere. Whether you're looking to relax or explore the area, this hotel is a perfect choice. Highly recommend for anyone visiting the region!

Hanni Martini

Absolutely fabulous. A luxury hotel with a friendly staff and wonderful food offerings. The spa and golf are also exceptional. Book a stay here and you won’t need to leave the premises (nor will you want to!) A completely different vibe to the luxury resorts down on the golden mile. Relaxation at its best.

Sarah Wang

One of the most beautiful and luxurious hotels we have ever stayed in, like walking into a dream! Special thanks to the lovely Carlotta from guest services who even provided us chocolate covered strawberries in the room. We could not find fault with any aspect of our stay as the staff went above and beyond to make sure guests were comfortable, even preparing a special tomato salad on the bar terrace area for my mum and moving heaters to keep us warm. Food at the sushi restaurant and fine dining restaurant was also extremely good (although here was our only small issue as both restaurants initially gave us tables in a separate smaller room or a table in the entryway to the restaurant, saying there was no other space; when we offered to eat quickly they would change our table to a better one which we then got to keep for the night, but I think they generally keep the good tables for more frequent guests. They also charged us twice for a main course at the fine dining restaurant but I think this was an honest mistake). The breakfast was also extremely nice and beach area was fine, although note that they don't have the beach club open every day of the week. Overall a dream of a stay and we cannot wait to return!

Lauren van Es

Having lunch at the bar of Anantara Villa Padierna Palace Benahavís Marbella Resort was nothing short of disappointing. For an incredibly bland and shockingly subpar club sandwich, we were charged nearly €30. We asked for extra chicken on both club sandwiches, which came at an outrageous additional cost of €12 per sandwich, totaling €24—and yet there was barely any extra chicken. The chicken burger? It felt like something you’d grab from a vending machine after a night out, surrounded by rowdy tourists. The fresh juice was €9 per glass, and a simple espresso was €6. The quality, compared to the price, was absolutely laughable. We brought this to the staff’s attention, and while they were understanding and graciously adjusted the bill, the food was far beneath what you’d expect from a five-star hotel. Truly one of the worst meals I’ve ever had, and frankly, a disgrace.

Julia Blank

Stunning Palace, perched on a golf course with beautiful rooms. We had a small suite overlooking the golf course. The highlight for me was the Sunday breakfast. Probably one of the best breakfast I have seen in the hotel considering that I’m travelling the world extensively.. farm to table section with avocado and tomatoes - scrumptious 😋 Bakery section - so delicious. My only little complain is the coffee. There is not enough baristas so people had to wait a long time for coffee, to solve the problem they have small sections of Nespresso which addresses the immediate need for caffeine. The properties, a little bit remote from the rest of the action .

Anaïs Muyl

We had an amazing stay as a family of three (our daughter is 2 years old). Everything was beyond perfect, from our arrival to the departure, nothing disappointed us. The food is the best I had in a hotel so far, the staff is friendly and helpful, the installations are spotless and everything is well thought. The rooms are spacious and the views were great. My toddler was smiling non stop, and her happiness made our stay even more unforgettable! Ikos Andalusia was our first time in an Ikos resort and it won’t be the last. Best all inclusive resort without any doubt, the concept is the best we experienced so far.

akeemedis alizmedis

All inclusive is excellent. Free use of tesla cars if you can drive. Insured fully comp. Scratch on car no problem. Really, really good resort. You need it, you ask for it, you get it. Great staff. Great food. Great atmosphere. The best you can ask for or get. Will be returning next year.

Lukasz Pater

Wow, what a great hotel! From the moment we arrived, we were impressed by how kid-friendly everything was. The food was absolutely stunning, with a wide variety of delicious options that pleased both adults and children alike. I lost count of the number of swimming pools available, including a serene adult-only pool for some quiet relaxation. The service was just perfect—attentive, friendly, and always ready to help. We had an amazing stay and can't wait to come back! >>> YOU TRULY ROCK, IKOS

Gareth Reeman

Top quality 5star all inclusive. Set out on a reasonable size resort, not too far waking from end to end with little ones. Beach is a dark sand so too hot for little ones. Pools are good with just the right amount of sun loungers. It's just a big shame there is no creative water slides or jets or fountains for the 2 - 16yr olds. The toddler splash slide and jets are very sad and small compared to everything else. No pools go deeper than 130cm either. Staff are super friendly. Plenty of bikes to use. Shop for inflatables and kids toys is well stocked. The show is pretty good, just maybe a little short. Food was very high quality, but oddly the dishes varied enormously in size / ability to fill and sustain you. Watch out for sewage smell from time to time, but don't think that is the fault of Ikos.

Trevor Davidson

This hotel is well worth its five stars, including the ones given here. The staff are amazing, all speak good English, and are always on hand to offer whatever you want to eat or drink. The food is amazing with enormous choice across five a la carte restaurants, a very high quality buffet-style restaurant and its own Chiringuito (beach bar/restaurant) on the beach just across the promenade from the hotel. A great hotel for families with lots for children and adults, including many sport and fitness activities. Would definitely recommend and will definitely be going back.

Jason Callow

A truly magical hotel perfect for couples, families and foodies. The service provided during our stay was amongst the best in the world. The attention to detail is incredible. The choice of restaurants and cuisine within easy walking distance is exceptional. We highly recommend walking through the hotel gardens during the night - wow! 5 star kids club. Buggy service throughout the resort. Private beach area with beds for hotel guests. We look forward to coming back soon!

Svetlin Krastanov

Disappointing Experience - Overcrowded and Overpriced! I recently stayed at the Puente Romano Beach Resort, and I was incredibly disappointed with my experience. First off, the resort was far too crowded. Whether it was at the pool, the beach, or the restaurants, it was nearly impossible to find a quiet spot to relax. For a supposed luxury resort, I was expecting a far more exclusive and tranquil atmosphere, but it felt more like a packed holiday resort. Additionally, the prices are outrageous for what you get. You pay a premium rate, but the service certainly doesn’t match it. I felt like I was constantly chasing down staff for basic things like towels or drinks, and the level of attention just wasn’t there. For the price they charge, I expected top-tier service, but instead, it felt like we were just another number. If you’re looking for a peaceful, luxurious escape where you feel pampered, this isn’t the place. There are better options that provide actual value for your money. I won't be returning.

Tara Hennigar

Words cannot begin to describe what a fabulous vacation I had at the Puente Romano property in Marbella this Summer. Every restaurant and bar on the property truly understands the meaning of 5 star service. The staff was so friendly and helpful - I cannot wait to come back next year and hopefully see them all again. Special thank you to Francisco who went above and beyond with his assistance and recommendations to make my stay unforgettable.

Maha Alola

This was the worst customer experience I’ve ever had at any hotel or resort claiming to be "5-star." 1. We ate a burger at Cheat and found a hair in it. 2. The AC in our room was unbearably hot and leaked water, creating a dangerous situation where we could've slipped. 3. They force you to book and prepay around 250 euros for restaurants in the plaza, which is a complete rip-off. 4. The noise level was outrageous, and housekeeping even entered our room while we were sleeping, completely ignoring the "Do Not Disturb" sign. 5. The rooms were filthy, with outdated decor that made the place feel rundown. 6. When we checked out, they overcharged us for airport transportation. Most frustrating of all, when I brought these issues to the hotel manager’s attention, he just sat there and said, "What do you expect? This resort is an old building," completely ignoring the rest of my complaints. Overall, if you expect 5-star service here, you will be severely disappointed.

Frank Tree “TREE” Rosario

This was not a destination. I decided to go for a drive on a sunny day, and kept driving until I came to the end of the road. This beautiful place is where the road ended. The views are beautiful, the property is beautiful and service at the restaurant was excellent. Will come back to Spain just to stay here.