Terry B
the location of the hotel is very remote with nothing nearby apart from the beach.
you could only go all inclusive if staying at this hotel.
the rooms were very nice however we had to move from our first room due to the fact that it backed onto the kitchen and the cooking smell was terrible. we mentioned this to the reception staff who were excellent they offered us a smaller room in a better location which we chose and the view was a lot better.
All the staff at this hotel from the reception to the waiters in the Bar were excellent and a credit
Veaceslav Ursachi
Great hotel for family holiday. Great service. Even on the first day the staff made me feel like an important guest :) Room was cleaned every day (in full). Food is nice as well. Everywhere on the territory of the hotel you can enjoy any cocktails, beer, ice cream or snacks. So thank you for great hospitality.
Hanna Szczesniak
(+) Definitely recommend - a good value for money stay for families with small kids, irrespective of the weather. The hotel is utmost child/toddler-friendly. We really appreciated the super-friendly and service-minded staff (especially receptionists and animators), room layout, and pool/playground facilities. The food was excellent.
(-) Some potential for renovation of the facility. A humid smell in the rooms, usually associated with dirty AC. Also, terrible noise (reaching our room in Building 1 from neighboring hotel VIVA late at night and very early morning) of dumping glass bottles into garbage containers, in a service road separating our hotels.
ian carline
We have stayed here for 4 days and I would definitely agree that it's no way near a 4 star hotel and very expensive. You can find better for the money.
The staff are amazing, extremely friendly and helpful.
The front pools close the the beach are the nicest, they do not use chlorine or sea water which is brilliant for swimming and your eyes.
The food is good but not amazing, we got a little bored after 4 days.
Small kids will love the kids club but its across the road from main hotel so not onsite. Staff their are incredible with the kids.
Drinks menu are good.
Pool bars are good but not 4 star.
Generally ok but expensive and in need of a paint job and updating. Inside the rooms are nice and bathroom is good but it does smell of sewage every now and again when someone flushes or runs a tap.
Andrei Haiduc
I am extremely disappointed with our stay at this hotel. What should have been a relaxing holiday turned into a nightmare due to serious food safety issues and poor management.
Throughout our stay, we observed flies constantly roaming around the food on display, which is unacceptable in any establishment, especially a 4-star hotel. Worse still, the meats served, especially pork, chicken and fish, were consistently undercooked, with pink centers that made us question the hygiene and safety of the food being served.
I personally fell ill after one of the dinners, experiencing severe stomach pain and sleepless nights. On the last day, my wife also suffered from food poisoning. The journey back home was a nightmare – we honestly thought we wouldn’t even make it to the airplane in time to fly back. It was a harrowing experience, and we couldn’t believe we were actually relieved to get back to British food after a holiday in Spain!
When I raised these concerns with the assistant manager, Elisabet, she claimed there was a virus going around. I asked her for more details, such as the name of the virus, known symptoms, or any publications about it, but she couldn’t provide any answers. Instead of addressing the issue, she became visibly annoyed with me for pressing for more information. This only added to our frustration and made us feel like our concerns were being dismissed rather than taken seriously.
This is, by far, one of the most disappointing experiences we’ve had while traveling. The lack of proper hygiene and the dismissive attitude from management left us feeling unsafe and uncared for. We will never return to this hotel and advise others to think twice before booking a stay here.
My Booking
