Sol Guadalupe

Steve Walshaw

In the restaurant, meals were mostly cold to berly warm for breakfast, and eggs were under cooked bacon, which was small rashers, evening meal, there was very little variation, and we was charged 2 euros for a bottle of water the evening meal time was 16.30 - 21.30 as soon as the hotel became full of Spanish Pensioners things changed meal time became 19.00 - 22.00, meals were slightly warmer, bacon was now full rashers but no change in the eggs and now water was free as water coolers were installed and now wine became free At the bar, I was next to be served no one else was waiting, but the lady walked the full length of the bar before returning to serve me same lady on Friday night at 22.50 she comes out and says the bar is closed but the young man told her he would serve me, after checking my information sheet it states the bar was open until 01.00. The other poor thing is the table. All I would say is a 4 star hotel with a 2 star restaurant the table and chairs would look better in a cafe or school canteen.

Terry Moss

Following previous good stays,we decided to go back. Nothing special. No evening meals aloud on the last day,and the staff were no help to resolve the situation.we had to go out and pay for our meals. No shower, washing or WC facilities for most of one of the days due to a technical situation flooded reception and foyer. I understand that this was beyond their control,but to a paying customer there were no offers of recompense,i.e.an evening meal or something. Very poor.

Robin G

I stayed in the family suite of this hotel. Room was good however our stuff ( kids shirts , thermometer etc went missing from the room that we noticed after returning in the evening. I raised this with the front desk informing the missing bag also has medicines for my kid. I was told that to go to tmthe local pharmacy to get the medication.. Never had such an experience in any hotel :(

Ingrid Winchcombe

We stayed here for 2 weeks 20/08/2024-03/09/2924. My opinion is the staff are very helpful and service overall extremely good. Location is good , pool is big but not very deep so adults can't dive in. Of course kid friendly but then what's the point of the 2 kids pools? My opinion biggest problem with this hotel is the food quality. Cold beans and eggs for breakfast and evening meal many choices but either cold or under cooked. Needs sorting

Rebecca Stephens

We had a fab stay, we were there for 9 days and had no issues with the hotel. Room service/cleaning was fantastic, quick and efficient as was front desk. I was anxious reading reviews regarding the noise levels and thinking of my toddler. I emailed the hotel requesting a quieter room and they responded within 6 hours and had given us an end room on a low floor. Even though we were there for 9 nights, there was only one night I heard noise outside the hotel (pub opposite) and there was no disturbance in the hotel although we weren't near footfall. There was kids club every day with a variety of options and selection of entertainment on every night (this was August). I would definitely stay again as close to the amenities we wanted and was quiet for our family.