Sandamali Medagedara
Here’s a polished review based on your experience:
Our stay at this hotel had both positives and drawbacks. On arrival, we were welcomed with an alcoholic drink, but only two glasses, not served on a tray. As we don’t drink alcohol, we asked if there were any non-alcoholic alternatives like juice or soft drinks, but were told there were none. However, the next day, we noticed that new guests were given drinks served on a tray with nuts. While I don’t believe we were intentionally treated differently, this might have been due to inexperienced staff.
Breakfast was lovely, and the hotel itself offers a beautiful view with well-maintained rooms. However, we had half board for three nights, and the à la carte menu remained the same throughout. By the second day, I found it difficult to select something new, especially as I don’t eat meat. There were very few options and no dedicated vegetarian dishes on the menu, which was disappointing.
On a positive note, when I mentioned that we wouldn’t be dining at the hotel the next evening, they kindly offered us the option to dine at one of their other hotels for a buffet dinner, which was a thoughtful gesture.
Overall, while the hotel has a lot going for it in terms of ambiance and views, the dining experience, especially for non-meat eaters, could be improved. Some better staff training and more inclusive menu options would make a big difference.
SCOTT K
My wife and I stayed for four nights, and it was a great experience. Splendid location with local bars about, but not too noisy. We moved rooms into a jnr suite (thank you VV), which was even more luxurious.
Breakfast deal only for us, but the breakfasts were very good. We did order some room service pizza, which was also good.
Well recommended.
Kerry Nicholson
We stayed at this 5-star hotel for two nights. The location is fabulous. The room was fabulous. The view from our floor to ceiling room window gave a panoramic vista of Benidorm towards Altea. The staff were professional but inaccurate at times. The first morning, I waited for more than half an hour for scrambled eggs. The second morning, I received both my cereal and poached eggs at the same time. Although we had notified the hotel in advance that my wife is a vegetarian and they confirmed it upon arrival. At the evening meal, there were no bespoke vegetarian items on the menu.
David Savva
This was our second visit to this 5 * hotel.
Was greeted by Claudia she is so helpful and polite and professional what a super lady. Our room was beautiful super clean amazing view all the amenities you could require. The breakfast in the morning is perfect served by lovely staff so hard working and polite, nothing is to much trouble. We will definitely be back again next year as this hotel is in the best location in old Town Benidorm.
A big thank you to all the staff.
Kind regards,
David and Susan Appledore Kent U.K.
Donna Dowland
Absolutely loved being here!! Staff were lovely and very friendly. Breakfast was amazing - enough to keep you full throughout the day, spot on!! Jacuzzi bath was really nice and relaxing.
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