El Kalle
I wouldn't remotely call this a five star hotel. Service level is way below the expectations anyone would have on a five star property. They are very reluctant to supplying your needs - for instance, a wine opener was impossible for them to send up, and two empty wine glasses would incur a 5 EUR fee. Laundry service was not available on a Saturday, clothes would be delivered back on Tuesday evening. They don't valet. Simple things like that, every single day, weird. Nothing major, but they add up.
Most restaurants were closed throughout our stay, and the ones that weren't were pretty abysmal. Breakfast buffet is big, but of so-so quality... Luckily there are very good restaurants near to the hotel, but still, definitely not five star level.
The general design is impersonal, rooms are dated and not well equipped. No ironing, and the ones you can get sent up to your room are embarrassingly bad. The TVs are old and you cannot stream to them from your device, so you are stuck with Spanish linear tv. No coffee maker in our room.
Outside pools are COLD. I know, it's not uncommon in Spain for the pools to not be heated, but the true five star resorts definitely have it.
At the end of the day, I would probably rate this hotel as a low end four-star establishment. Not terrible, but definitely not luxury.
Brian
The hotel is nice and the staff are very friendly and helpful. The breakfast wasn't very good - the sliced white bread was stale every day and the cooked breakfast was far from a 'Full English'. We had an issue with our room but it was quickly resolved. The location of the hotel isn't ideal - it is about 25 minutes walk to Altea itself. Kids are welcome but the hotel definitely isn't as child orientated as other hotels are.
Mir
Everything perfect. Very attentive stuff on the reception. nice interior, everything clean and on point. Good spa, fitness, outdoor and indoor pools, very close to the beach and nice view on the sea and the mountains. The food in the restaurant was also very tasty. Will definitely come back.
Ufuk Y.
This is an excellent luxury hotel! The rooms are clean, spacious, and very comfortable. The staff is friendly and helpful, making our stay enjoyable. A big plus is the free charger in the paid parking garage, which is very convenient for electric vehicle owners. The location is perfect, close to many attractions. The breakfast was delicious with a good variety of options. Highly recommend staying here!
Ali Banaei
The staff were incredibly friendly, kind, and always ready to help. The room was fancy, clean, and the overall environment was fantastic. There were multiple pools, both indoors and outdoors, all spotless and inviting. There were several restaurants and bars to choose from. It’s a perfect place for chilling and relaxing.
The only downsides were that getting there by public transportation was difficult and there was a lack of entertainment options. Other than that, highly recommended!
My Booking
