Nadia Domeova
During our recent nine-day stay at your hotel, I was unfortunately let down by the dining service, especially for a five-star establishment. While the ambiance and food quality were commendable, the overall service did not meet my expectations.
One notable issue was the breakfast experience. I found it surprising that I had to dress the table myself for breakfast throughout my stay, with the table being set only once in 9dqys. In a five-star hotel, I would expect a more attentive and accommodating service during meals.
Additionally, we experienced significant delays with our meals during dinner. It took approximately 50 minutes to receive our appetizers and another 25 minutes for the main courses. The wait staff seemed to be walking around without checking in on us, failing to ask if we wanted refills for our drinks or if we needed anything else. They also did not proactively clear dirty or empty plates and glasses from our table, which created a cluttered dining experience.
Despite these dining failures, I must commend the hotel for its beautiful ambiance and well-appointed rooms, which truly reflect the standards of a five-star hotel in Europe. Overall, I hope the management addresses these service issues, as they detracted from what could have been a more enjoyable stay.
Emmanuel Hugh
Got the cheap deal for the golf course due to maintenance going on so I can't be too harsh on the sandy greens. Overall it's a decent course. Got some nice water obstacles and bunkers. Should be a decent course once the works are complete. There was one hole on the 13th I think were you cannot use drivers or 3 woods etc, but I don't mind, I like the challenge of using a club I wouldn't normally use! Good value
Wayne Theobald
Only played the golf course and used the club house, so I can't comment on the rooms. Course was fantastic, in good condition. The greens were very Sandy and difficult to judge the speed on putting out. Pro shop and club house were very friendly, helpful staff, providing excellent quality of service. I would fully recommend a round if you're in the area.
Laura Vernon
This is not our first stay at this resort.
We cannot fault the staff that work here - everyone, and I mean everyone is tripping over themselves to make your stay pleasant.
A special shout for the management who are clearly running a happy ship!
But most of all the staff in the pool bars and restaurants who work tirelessly and always have a smile.
The life guards and animation team ( jazmin, Alvaro, Jose Carlos) who became part of our holiday and were beyond friendly us.
Giving just the right level of attention and care at all times.
Sabrina
This is the worst hotel I have ever been to. For a 5 star hotel this is absolutely not worth your money. Let me begin with the check-in. They don’t explain nothing to you, just give you a paper and see what you’re doing with that information.
We came to the room and the room was old, had broken facilities and dirty facilities. We went down to had food at the hotels Italian restaurant and sit down until a lady rudly came with no introduction and send us away. It was never mentioned that vou needed to make a reservation. Hotel guests are not priority they favor money over guest satisfaction. We spoke to Daniel from the reception and he was uninterested in the problems we faced at the hotel. They don't care about their own guests and problems, it's disappointing. The hotel say it's 5 star, I've been to many 5 star hotels but this is a 3 star hotel standard.
My Booking
