Nany And Cie
I'd definitely go back! We stayed for 3 nights: the staff were impeccably friendly day and night, very clean, and the morning and evening buffets were delicious! There is a very large parking lot 2 minutes' walk away reserved for the hotel, and opened using our room card!
It was a magical moment 🙏
Thank you for your welcome ☺️
Please note that in Spain water is not included during meals.
tom buttiens
Lovely hotel, lovely atmosphere, great location.
The rooms are basic and a bit small, but this gets fully compensated by the pool and bar area, the quality of the restaurant (best hotel catering I've seen for breakfast and diner), the free parking and the location - calm, but very close to Alcudia + an very pretty beach.
Hotel staff also very friendly and helpful. We can only recommend booking here.
Ivan Gergov
We stayed there for seven days:
The first two nights we did not get any sleep, since the air conditioning was not working. The first night the receptionist tried to help us with some sort of an ancient mobile air conditioner, but it made things worse. The next day the receptionist were different and quite rude. Eventually the technician came and claimed that he repaired the air conditioner, but six hours later working non-stop the room was warmer. Still, we were not moved to a different room.
On the third day when I went to the reception, one of them - middle aged Spanish lady with glasses - quite rudely asked me “What do you want?”, much to my amusement. After claiming the air conditioning is the same once again everywhere, we were eventually moved to a different room. Not surprisingly, the air conditioning was not the same and this was working.
Overall, the setting is nice, but not sleeping for two days straight, being moved to a room with two separate beds that were moving all the time, and the arrogant receptionist made the stay quite unpleasant.
PS, Response to the Hotel: How exactly is an air conditioning working if it is not cooling?? Second, do you think a fan is the same as an air conditioner - this explains a lot. Furthermore, we were not offered a room change on the second day - no need to lie guys. On the beds - if I book a double bed, I do not mean it literally: two single beds do not make one bed.
Carefully to all who book,
Ivan
Paulius Sakalauskas
This hotel runs a scam, or a tourist trap I should call it.
Even though this hotel was a little expensive, we booked it because of the great breakfast deals it offered. It was advertised as 3 eur per person per day. It was even specified in the confirmation email, which I received right after booking. But guess what? Upon arrival, I was told to pay 16 eur per person, which equals to 364 eur extra for four of us for the week. When I asked what the heck, the receptionist told me that it was probably a mistake by booking.com, and I'm not getting that price. What? How is that my problem? You (hotel and your business partner booking.com) are service providers, and I am a guest. I have it in my booking confirmation, written black on white. In a civilized world, issues like this are immediately resolved, by giving the customer the price he was promised, and that's it, case closed. And then the hotel can go ahead and solve this problem with their partners in a whatever way they want, not my problem. But the receptionists' attitude towards the customer in this particular hotel is pathetic. Like in a third world country. I was told next time I should book directly instead of using booking.com platform, and now my options are to pay that much more money, or go hungry. If I knew I have to pay this much more right away, I wouldn't have booked this hotel in the first place. But it was too late - it was very late evening, we were already there with all our stuff, and booking another hotel on the spot, in the middle of the peak season would cost me a fortune, in other words, they have successfully got us into a trap.
P.S.: I was told by the receptionist to contact booking.com support if I want, which I did right away. Guess what? I was ensured that booking.com have nothing to do with it, and only the hotel itself is able to set prices. Can a local lawyer comment if this business scheme of attracting customers with things they are not going to get is even legal?
Natalia Groth
Room smelled of mold and mildew. We were promised a change to another room, however in the morning the staff changed their mind. No remorse or compensation. Very unpleasant experience. I will never go back there and do not recommend it.
My Booking
