Natalia Merkusheva
Disappointment. I chose this hotel based solely on its high rating, but now I’m wondering if it’s even honest. Our trip was from October 21st to 28th, and we were given a room at the end of the corridor where we didn’t hear any other guests. For that, we’re very grateful to the hotel.
Now for the disappointment – it’s about the attitude toward guests. We had an incident during the evening show where one of the performers sprayed paint inside the venue. This is toxic and can potentially harm people. The hotel didn’t respond to our written complaint at all.
The second issue was the spa, which is clearly in need of renovation and cleaning. There was mold, poor ventilation, and even cockroaches in the hammam 😭. This hotel is not worth the price – almost 2,000 euros for seven nights.
Additionally, the food was underwhelming. Breakfast was repetitive, offering the same options every day. I was only able to get salted fish twice throughout the stay; the rest of the time, it was just cold cuts and cheeses. The woman chef made delicious pancakes, but the ones prepared by the male chef were terrible—rubbery and unappealing.
With so many drawbacks, I truly don’t understand how this hotel maintains such a high rating. Hotel, please be honest. People come to relax and have a positive experience. It’s sad to encounter such a careless attitude in hospitality.
Diane Farren
Just returned from holiday in this hotel from 3rd March 2024 7 nights. Had an amazing time even though it was out of season and most of the other hotels were not yet open. Hotel and staff are both first class. Room with a view listening to the waves was exceptional. Everything was very clean and tidy staff all worked very hard and did everything they could to make the holiday a great experience. The spa/indoor pool was lovely and it was free so as weather was a bit cool it was still great to have an indoor swim. Food .. what can I say so much variety and open fresh cooking too. Chef was lovely and so helpful and smiley he cooked lots of different things at breakfast and dinner. Food was self service and they had thought about everything down to special milks etc. Never had a bad meal plenty to choose from. The waiting staff worked so hard nothing was too much for them and all with a smile. The Bar served snacks and drinks during the day and in the evening there was entertainment on each night. During our stay the occupancy was mainly German people but we were never left out staff were multilingual and translated everything to us in English.
We went to Arta Market with hotel but mainly we used the local buses or walked. It is very flat from the hotel right down to Player Bona a lovely walk along the Seafront.
We both had a wonderful time thank you so much xx
gail Macc
Carnt rate this place enough, the staff are so polite and helpful, nothing is to much trouble.
The rooms are nice and clean and tidy, they change the bedding every day along with the towels.
Great location
Plenty of places to eat
Olórin Istari
CM Play del Moro is a fantastic hotel which I can highly recommend to everyone. We stayed for a week and loved every moment.
The location was perfect, the rooms were lovely, the view of the beach was amazing and the food was delicious.
Also, a big thank you to Jhon for his fantastic live cooking, great conversation and all round excellent service. 👍
David Williams
We had enjoyed a week's holiday but met with unfortunate incident.
My wife fell on the bridge over the pool and ended up in hospital for 12 days requiring surgery for torn leg muscle. Some of the staff said to us the bridge was dangerous and other guests had fallen on it. No member of senior management assisted nor enquired about my wife. I had to vacate the hotel the next day and was told I would be assisted in obtaining alternate accommodation, but no call came to assist. We've not had any communication with the hotel since I had to leave.
This is a great disappointment as would otherwise recommend as a good hotel.
My Booking
