IRFAN KHALIFA
I recently spent six nights at Michell Hotel on an all-inclusive package, and it was an absolutely wonderful experience from start to finish. The staff were warm, welcoming, and always ready to help with a smile. The food was varied, fresh, and delicious — with something new to enjoy each day, from local dishes to international favorites.
The rooms were clean, comfortable, and well-maintained, with a lovely view that made each morning feel special. The hotel grounds were beautifully kept, and I really appreciated the peaceful atmosphere around the pool and beach area.
The entertainment and activities added a nice touch to the evenings without being overbearing, and I truly felt like I could relax and enjoy every moment.
Overall, Michell Hotel exceeded my expectations, and I would highly recommend it to anyone looking for a relaxing, enjoyable getaway with great service and amenities. I’m already thinking about my next visit!
Jo Henderson
My husband and I have just returned home from a week in this hotel. The hotel itself is aesthetically pleasing and the views are spectacular. Good views of both the ocean and mountains. The general layout and amenities are good and the hotel certainly is very clean.
However, being an international hotel we were very disappointed with the food choices. Again it was all aesthetically appealing but the food was either bland, extremely salty or pickled. We did however enjoy the fresh bread. The food was very repetitive with a choice of plain rice, meatballs, mixed roasted vegetables and of course, fries.
Being a 5 star hotel we expected a wider selection of food options that catered for all guests. We were one of three English couples ( to our knowledge) and were definitely made to feel like the odd ones out, possibly I would go as far to say as unwelcome.
The alcohol that was included in the ultra all inclusive consisted mainly of vodka or gin and they were far from top tier quality. Only a small selection of cocktails were available, which all tasted like paint stripper. Alternatively there were other options available at an additional €10!!
The WiFi was also considered to be an extra, costing us nearly £30 for 2 devices for the week. Given that there were no English speaking channels available on the TV, we relied upon a good WiFi service to watch our iPad. We unfortunately had 2 days of rain, which meant we were limited to what we could do outside.
We did take a trip into Alanya with the guy from the hotel shop, and were told there would be no pressure to buy anything. This wasn’t the case. From what we could gather, this was the same experience for everyone. We wanted to purchase a selection of items so we didn’t feel that we were being forced, just very conscious of the pricing. With one of the shops trying to charge €480 for a ‘ designer’ handbag. Although this wasn’t directly within the hotel, the taxi service was chaperoned by the hotel shop staff.
Within our room we were generally pleased with the standard and the service. We had fresh towels daily ( albeit a little on the worn side) the bottled water and juice was topped up every day and the bathroom was cleaned daily. I don’t think the floor was mopped very well, but it was still fine.
We did have to request for extra bedding as all we were provided with was a thin, hard sheet to cover us. When we asked for more bedding we were told that the bedding they provided in the hotel was suitable for the guests in the summer months and that they don’t operate in the winter months so didn’t require a heavier bed cover.
The hotel is positioned at the top of a very steep hill, and is definitely challenging for someone who has limited mobility. To get to the shops etc was a €10-15 cab ride away, but they were easy to get. We found a lovely place for food which was a 10 minute walk away and ended up going there 3 evenings.
Overall, we wouldn’t go back and wouldn’t recommend.
Molotov
Food variety was a little dissapointing, and also no shrimp served anywhere.
My room was on the ground level right above the barbeque where the grilled meat and sometimes fish every single day, so imagine going out on the balcony. I was covered in smoke, my clothes smelled like fish.
Also from my bathroom came a strong stench of urine all the way to my bed. After each shower, water would leak out in the hallway getting my socks wet.
Even though i asked them to relocate me twice, nothing came of it! First time i asked they had no room, and the second time the next day they still had no room but promised to take care of the smell... Guess what? Havent heard from them again. So maybe skip this place for now.
The cabbies promised me that in earlier years it was better but this year a lot of other guests complained too.
Only positives,
Service staff was very friendly and the ac worked fine.
Olga Browne
Hotel from Hell!
Whatever good features this hotel has, the reception staff ruin it for everyone.
From the very first moment — even at 4 AM, when guests are exhausted after travel — the hard sell begins. They aggressively push you to upgrade to a pool-view room. The “price” starts at $20 per night and drops as low as $4 when they see you hesitate. The moment you refuse to hand over cash, they lose all interest. No welcome, no explanation of the restaurant timetable, à la carte booking, or even directions to the other pool.
The real nightmare came on 30 July, around 11:00 AM. I entered the basement lift (-1, beside the restaurant). The door struck my arm and shoulder, forcing me inside. Moments later, the power failed. I was trapped in total darkness — no emergency lighting, nothing. This is not only terrifying, it is against Turkish safety law (Regulation on the Operation and Maintenance of Elevators, Ministry of Industry and Technology), which requires emergency lighting in all passenger lifts. Operating without it is unlawful and dangerous.
Eventually, with the help of a technician, I escaped. But when I turned to reception for help, they refused. They laughed. One receptionist even said: “You are not the first, and you won’t be the last.” No apology. No assistance. No gesture of goodwill. Instead, when I pressed the matter, one staff member even threatened to call security.
This attitude shames the very idea of Turkish hospitality. It ruins the reputation of the hotel and overshadows the genuinely good work of the restaurant and beach bar staff.
As a result of this incident, I was left with bruising to my right arm and shoulder, pain when lifting my arm, and ongoing psychological distress — anxiety, sleep problems, and constant unease. My holiday was completely ruined.
Preili Nimetu
Our emotions about Michell Hotel are mixed.
Let’s start with the negatives:
-Our room was completely dirty from the beginning to the end! Bedside tables, walls, floors, carpet – it felt like we had received a room that had not been cleaned at all. On the 5th day, we asked what we needed to do to get the floor cleaned. The answer was, "That's basic." Sadly, we never saw clean floors during our 11-day stay. The bedside tables and walls also remained dirty until the end.
-On the second day, we found a huge, hairy spider in the room – huge at least by European standards. The room attendant was even more afraid of the spider than we were and pushed it behind the wall trim. We were told that someone would deal with it later, but of course, it was never handled in our sight. They offered to switch our room twice, but each time the new room was significantly worse.
-In the middle of our vacation, the cleaner somehow managed to tear down the blackout curtain. What did they do? Threw it on the couch. We spoke about the issue and were promised it would be taken care of. But when we returned to our room at midnight – nothing had been done.
-The bathroom has no ventilation!
-We made it to the hotel beach only once. The beach was extremely dirty. It’s impossible to go into the water without proper footwear. This should absolutely be mentioned in the hotel description.
-At the pool area, there are not enough sun loungers and umbrellas. You might return from a swim only to find that someone has taken your umbrella, and you’re left sitting in 40-degree heat under direct sunlight.
-Next to the pool is someone’s private house with chickens. When the wind blows the wrong way, the smell of chicken manure is overwhelming.
-The average hotel guest is a rude Russian, which is generally unpleasant for a typical European guest.
-The food also falls into the negative category. Sure, you could fill your stomach with rice and chicken, but we didn’t get anything particularly tasty. We also saw bugs in the fresh salad multiple times.
-The hotel staff, especially one receptionist, didn’t speak English at all. It was quite difficult to find someone who spoke proper English.
-I intentionally did not mention earlier that I speak Turkish quite well. It was quite ugly to hear the reception staff talking badly about us in Turkish. But that just gives me more to write in this feedback about what this hotel is really like. ;) We vacation in Turkey 3-4 times a year, and this was by far the worst hotel we’ve stayed in.
But there were some positives as well!
+We paid an extra €60 at check-in and got a room with an amazing view!
+The animation team was great, especially Woody – we really liked him!
+The restaurant staff was excellent. Dirty dishes were cleared quickly, and drinks were served fast.
Now the big question – would we return?
Our 11-night package cost €2500. Definitely not worth it at that price! If we could get the same experience for €1000 for two people, then maybe.
A warm recommendation to the hotel:
Please clean up the dirt and filth properly and keep it clean! Teach your cleaning staff how to clean. Teach your reception staff English and how to communicate politely with guests! Fix up your beach area. Add more sun loungers and umbrellas to the pool area. Improve the selection and cleanliness in the restaurant!
Believe me – you do have potential and clients. But if you continue like this, sadly, people will stop coming.
My Booking
