Maarika Vähk
We liked the hotel, quiet area, good polite service. Always friendly and helpful receptionist, with whom you could also communicate in German. The room was spacious and clean, the food was delicious and the beach was very close.
jon benson
The hotel is perfect ! The food is good choice of fresh food and the service is impeccable, the staff are very friendly and happy to help. There is nothing you need when you come here they even provide the beach towels along with a shuttle bus down to the private beach area where you can get drinks and snacks / meals, there is a jetty to get out to the sea you can also get good free wifi at the beach as well as the lobby. You can get a middle of the night breakfast afternoon snack bar late breakfast basically and time there is options and the hotel are not putting sneaky little add ons for any of this. When we arrived a pregnant cat had been left the day before which gave birth to kittens and the hotel made a bed and food on the posh sofa in the lobby with food and water they even put a picture up with details to adopt the kittens all paid for by the hotel. Great party pool , nice quiet pool great inexpensive spa treatments good alcoholic drinks as well as cakes etc cannot fault this hotel at all
Cirenna Springer
The hotel facilities were okay, pool area was nice. The first room we received had a dirty toilet. Me and my partner also received two single beds, when we asked for a double (which is what we booked) we were made to pay extra, but only in cash, therefore I am assuming the receptionist just pocketed this. The hotel itself has lots of potential however the reason I would never go back is all up to the staff. I don’t think we ran into one pleasant member of staff. We were either getting harassed for being young women by much older staff, or, the staff that were not trying to get into our pants were just down right rude and extremely unhelpful. An example of this is when we went to Michell beach we were laughed at for ordering a drink we did not know that they didn’t have, we were then screamed at to go and pick a sun bed and wait by it for someone to bring the cushions for it, when bought over the man threw them on the bed and walked away.
Also, to claim this hotel has free wifi is laughable, the only place that has free wifi is the lobby, and it doesn’t even work. WiFi for your room or anywhere else is at an extra charge.
Lastly, the food was horrendous, every guest we met in the hotel had a steady diet of rice and chips throughout the duration of their stay. Chicken was pink, fish was just all bone and there were almost no vegetarian options.
Safe to say I will not be returning. This is NOT a 5* hotel!
Shannon Moore
Definitely not a 5* hotel! I would not recommend this hotel to anyone.
The hotel was OK and pools lovely however most beds were reserved by towels by 7am. We had a red ants nest in our hotel room which infested my suitcase with all my clean clothes in and balcony door didn’t shut. We paid extra for the beach view which was nice however the music by the bar pool was very loud until midnight most nights.
Food was AWFUL we consisted of a carb only diet all week, flies everywhere and most of the food was not covered, saw cockroaches whilst entering the restaurant.
Only free wifi in the hotel lobby, charge for ‘fast wifi’ which you can get everywhere in the hotel.
The hotel is also not ‘beachfront hotel’ it’s a 10min walk across a very busy road and the beach is not maintained at all.
The shops in the hotel arrange ‘free shuttle’ to the centre which ended up being a random car driving to their shop and being extremely pushy to buy their overpriced items and go to their next shop- awful experience
And last of all the hotel rep who organised the excursions charged us €20 each extra compared to what the excursion actually cost!
Not a great experience - don’t waste your money
Ebru Sntr
Beach:
Sea was so wavy and rocky. Beach is really close to hotel (with shuttle 3min), we were back from the beach in 5 min by walk.
When we visited the beach there was a red warning flag. Swimming was forbidden. We went to the beach for nothing. We came back without swimming. In order to prevent this, there can be communication between the beach attendant and the hotel lobby and guests can check this regularly before going.
Food:
Breakfasts were okay and it has variety of breakie options. Pastries are mostly Turkish type, do not expect croissants or danishs.
Lunch was better than dinner. There was more protein options and side dishes.
Snacks in pool: Relax pool doesn't have any food, even they don't have ice. Only beer and soft drinks. These are not enough under the sun. There could have at least some snacks.
Other pool has snack bar and ice cream. Snacks are delicious and well made. However, you cannot bring the snacks with you to relax pool.
Lobby bar: It's the best bar in the hotel. Alcohol rate in the cocktails are acceptable in only lobby bar. All free alcohol options in the hotel are local, not import.
Lobby bar has also snacks for tea time. All the time, they have same options. They don't have variety in cookies or cakes.
Dinner: In the first dinner we had a hair inside the beef stew. We warned them and they changed it in seconds.
Meals and snacks are always same. Only few of them changed. They make bbq and pide outside of the restaurant. You need to check where you have snack time. Grill chickens and fish are best options in dinner.
Desserts were disappointment. We expected to have Turkish baklava or popular desserts like profiteroles. They have the same desserts everyday.
We haven't faced with spot issue. Always we found a place. Only one rainy evening, everyone needed to share their table with strangers.
Room:
Rooms have a lot of storage place. If you're settling in the hotel room for a week, you will have a space for all clothes.
Beds are comfy.
There are a lots of plugs in room. That's so good for charging all stuff. They have mini bar with 1.5 liter water, 2 mini juice and mineral water.
Cleaning:
They are changing towels every two day and they clean the room everyday.
Bathroom walls was covered hair, even in the first day. But toilet was clean and no issues.
Sunbeds are not clean. They have dirts and spots all over the place. They have pillow in sunbeds, they're also not that hygenic.
Pool:
Main pool is always over-crowded and people always saving spots with towels in early morning.
Relax pool always has a place. It's chill. Only disadvantage is bar doesn't have options.
Entertainment:
Entertainment was not made for adults and they have limited place for entertainment. It's always same place with main pool.
They had one party in a week and it was only till 11 pm.
People were so bored during the day due to lack of entertainment. Because of that, they watched the our tennis play for chilling.
Elevator:
Elevators are not enough and fans are not working. You need to wait elevator all the time. Corridors are always so hot. They can place an A/C in front of the elevator waiting place.
Employees:
One of the girl with dark hair who work in the main restaurant called the German tourist as Gerizekalı (stupid) in Turkish. She was not aware of some people understand Turkish around her. She was always in rush and has bad attitude.
Other employees were nice and helpful.
Location: It's so close to Alanya center and there are lots of groceries around.
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