Preili Nimetu
Our emotions about Michell Hotel are mixed.
Let’s start with the negatives:
-Our room was completely dirty from the beginning to the end! Bedside tables, walls, floors, carpet – it felt like we had received a room that had not been cleaned at all. On the 5th day, we asked what we needed to do to get the floor cleaned. The answer was, "That's basic." Sadly, we never saw clean floors during our 11-day stay. The bedside tables and walls also remained dirty until the end.
-On the second day, we found a huge, hairy spider in the room – huge at least by European standards. The room attendant was even more afraid of the spider than we were and pushed it behind the wall trim. We were told that someone would deal with it later, but of course, it was never handled in our sight. They offered to switch our room twice, but each time the new room was significantly worse.
-In the middle of our vacation, the cleaner somehow managed to tear down the blackout curtain. What did they do? Threw it on the couch. We spoke about the issue and were promised it would be taken care of. But when we returned to our room at midnight – nothing had been done.
-The bathroom has no ventilation!
-We made it to the hotel beach only once. The beach was extremely dirty. It’s impossible to go into the water without proper footwear. This should absolutely be mentioned in the hotel description.
-At the pool area, there are not enough sun loungers and umbrellas. You might return from a swim only to find that someone has taken your umbrella, and you’re left sitting in 40-degree heat under direct sunlight.
-Next to the pool is someone’s private house with chickens. When the wind blows the wrong way, the smell of chicken manure is overwhelming.
-The average hotel guest is a rude Russian, which is generally unpleasant for a typical European guest.
-The food also falls into the negative category. Sure, you could fill your stomach with rice and chicken, but we didn’t get anything particularly tasty. We also saw bugs in the fresh salad multiple times.
-The hotel staff, especially one receptionist, didn’t speak English at all. It was quite difficult to find someone who spoke proper English.
-I intentionally did not mention earlier that I speak Turkish quite well. It was quite ugly to hear the reception staff talking badly about us in Turkish. But that just gives me more to write in this feedback about what this hotel is really like. ;) We vacation in Turkey 3-4 times a year, and this was by far the worst hotel we’ve stayed in.
But there were some positives as well!
+We paid an extra €60 at check-in and got a room with an amazing view!
+The animation team was great, especially Woody – we really liked him!
+The restaurant staff was excellent. Dirty dishes were cleared quickly, and drinks were served fast.
Now the big question – would we return?
Our 11-night package cost €2500. Definitely not worth it at that price! If we could get the same experience for €1000 for two people, then maybe.
A warm recommendation to the hotel:
Please clean up the dirt and filth properly and keep it clean! Teach your cleaning staff how to clean. Teach your reception staff English and how to communicate politely with guests! Fix up your beach area. Add more sun loungers and umbrellas to the pool area. Improve the selection and cleanliness in the restaurant!
Believe me – you do have potential and clients. But if you continue like this, sadly, people will stop coming.
Izabela Olszewska
I’m currently on day 7 of a 10-day stay at Michell Hotel, and unfortunately, the experience has fallen short of what’s expected from a 5-star property. Despite reaching out to reception twice, my room has not been cleaned even once. Basic items like towels, toilet paper, and water are only provided if a tip is left. The information on travel sites and Google is quite misleading. Very unpleasant experience.
Bower Adam
Stayed at Michell Hotel in Alanya for 4 nights. The hotel looks nice, modern and clean, and the pool area’s actually quite decent. But honestly, I wouldn’t go back. YOU HAVE TO PAY FOR WIFI!!!!
The room itself was alright, clean and comfy enough, but we had major issues with water. Some days there was no water at all and it would only come back after calling reception. For the first two nights, the water was barely even warm. You can’t run a hotel like that, especially in hot weather.
The buffet food was bland and repetitive. Nothing terrible, but nothing good either. You’ll eat it because you’re hungry, not because you want to. Drinks were okay, but some of the alcohol tasted cheap from what people around us said. Even basic things like cold water weren’t consistent.
The location isn’t great either. It’s far from everything so unless you’re up for travelling out, you’re kind of stuck at the hotel. The pool is probably the best part, decent vibe, good for relaxing during the day.
One thing that proper annoyed me was the animation team. They act like they’re just chatting but it turns into a long sales pitch about some external event or trip. It’s supposed to be all inclusive but they’re still trying to get more money out of you. Got old real quick.
Overall, the place looks the part but doesn’t deliver where it matters. The water issues alone were enough to put me off and with the food and staff pressure on top, it’s not somewhere I’d book again.
Dominik Kurzeja
Definitely not 5*. Sleeping under towels, no WiFi in the rooms. Dirty as hell, towels are not changed, room was given to us with dirty floor which was not cleaned one during our 10 day stay. Had to go down to recentiop to ask for bins emptied, towels changed or toilette paper given.
This hotel would be lucky to have 3* in Europe.
WOULD NOT RECOMMEND!!
Dom
Hristo Kisyov
Super poor experience so far !!!
Checked in today 16/05/2025 and was told at the reception that we only have wifi in the lobby - not at the restaurant , not in the room , not in the pool area.
Not only that, but also when we sat at the lobby to spend some time browsing and chatting- the security came as asked us to be quiet super rudely and on raised voice!!!
Wont go here EVER AGAIN!!!!
Strongly NOT RECOMMEND!!!
My Booking
