David
Stayed here in the off season so it was very quiet but still very enjoyable. Choice of two pools and the rooms were spacious and had a lovely view of the pool and ocean in the distance. Staff were friendly and the hotel is located between old town and new so is an ideal location. Only had breakfast in the place as I dined out most evenings but breakfast was nice. Would have no problems in going back
Martha Farrell
Stayed at the above location with my husband and toddler. Sometimes IT IS BEST to read AND ACKNOWLEDGE what guests reviews are before staying!!!!
Would love to give this place no stars at all except it won't let me submit my review without giving it a star.
On arrival, we were greeted by an apparent non english speaking receptionist, who gave us no information whatsoever, and we later found out she has perfect english
Cleaning was way below standards when it was done(my toddler would have done a better job)
When we left the do not disturb sign up, the cleaners still barged in to do the cleaning, even when we said our toddler was sleeping
Please be advised to not leave anything of value out on display when you leave as they seem to grow legs and disappear. We reported valuables missing and nothing was done about it, my husband spent the day in the police station to report this incident.
Bottom line the hotel, management and staff have no respect or regard for the hard earned money me, you or anyone has spent to spend on a relaxing holiday in "their# resort
WILL NEVER RETURN HERE
AVOID AVOID AVOID
John Dolly
Where do i start!
On my last night in above location with my wife and child and to say our experience has been rude, below standard and has made us decide never to return to el dorado...
On arriving our receptionist who " greeted" us claimed to have no english what so ever but was caught out speaking fluent to other guest in reception later in week and the "little" english she did speak she managed to tell us on our arrival she was fed up and not her problem.. wow!
Cleaning(and i use the word loosely) was a joke. Forget do not disturb signs, even when our 1 year old was napping...means nothing to the cleaners. Barged in on more than 1 occasion.
They choose their cleaning days and of what apartments of their own choice and as for valuables..LOCK UP!!!
I spent a monday evening in a local police station filing a report on missing valuables from apartment. Hopefully insurance covers it as hotel"management" had no interest on my report..
The only good thing about this hotel/apartments was its location so my advice is you is get the address of area and book another one around it.
U can check my past reviews on any resort.
Made numerous attempts to see manager and was always told "not here" try tomorrow, which i did, to be told "not here"
I have stayed in lanzorote a number of years among other holiday destinations and have NEVER felt as strongly to ever post a review.
AVOID AVOID AVOID
Julie O'Sullivan
Would not return again and wouldn't recommend anyone to stay here. Just returned. Cleaning very poor and general upkeep is of low standard. The staff at reception were so rude. Wouldn't hurt to smile and make people feel welcome. On our last day trees were being cut by the pool area as people were trying to relax and there was twigs ,dirt and dust everywhere. There were also alot of cockroaches for my liking around the area. We will definitely not be returning.
Diane Wainwright
Great apartments, really big and the 2 beds have 2 large bathrooms with showers. Can be steep with steps and ramps if mobility is an issue. Location is great as close to the strip, shopping centre and only 5 to 10 mins from old town for a change of scenery.
My Booking
