Rosanne Maher
We are here at the Hotel now. 1st impressions were excellent. Room.is exactly what we paid for and the view from.the balcony is truly amazing.
We are bed and breakfast and this is not the best we have had over the years in hotels that have less than the 5 stars the I resort has. The glasses in the morning are dirty,and twice I have got dirty plates.
The cleaning staff are sadly falling short in their roles,as its obvious our room was not cleaned properly.
Unfortunately we had a mishap one evening when a glass bottle of coke slid out of the small fridge and smashed. We picked up as much glass as we could and used a bath towel to soak up the coke,and placed it in the shower. Small shards of glass were inevitably everywhere.
We reported this at reception (staff lovely) the following morning and apologised. Cleaning staff went in,and when we got back there were still slivers of glass everywhere including the base of the shower.
We reported this again as we needed to shower for the evening. They sent a cleaner who was clearly unhappy about this.
The one really upsetting thing here was on Eurovision night,and we requested some ice in a plastic container we took down to the bar,also we provided a lemon that we politely asked to be sliced. The moody waiter reluctantly gave the ice but point blankly refused to cut the lemon. This was unacceptable.
In less than 5 star hotels in the past we were happily allowed ice and lemon for use on our balcony overlooking the sea. The reason we pay more for a sea view is to enjoy it.
I resort is a beautiful hotel on the face of it but falls short on certain things,and staffing and this will lose custom.
We will not return or recommend.
We are sad about this as we have never stayed in a 5 star hotel before and expected more.
Rating is 3 star plus,not 5.
Note-the points made above were addressed by the lovely personnel Maria. They were discussed and hopefully the constructive criticism will help the I resort have higher standards in the future,thus it deserving the 5 stars it has been appointed.
Beautiful hotel.
magda
We had a great time with my family in this hotel. Animator Peter was very helpful with everything. If you want a good hotel with super fun you should check.
Mick Dulku
The hotel is in a great location and has great rooms and facilities for the guests.
Everywhere is exceptionally clean and well attended.
All of the above make this an excellent hotel to visit and stay but the one overriding factor that makes this hotel.....special!! Is the superb customer service that is provided by all of the extremely hard working and committed team of staff members in every area & department.
The quality and variety of both the food and drinks served was excellent.
We have already recommended this excellent hotel to many friends and have no hesitation in returning for another totally chilled, relaxed and thoroughly enjoyable holiday.
Many thanks to all the team members at I-Resort Stalis
Matthew
People come on holidays and expect all-inclusive and stay only in hotels. This hotel may look less attractive than big resorts with tennis courts, but has other positives. The bus stop is five minutes away if you don’t feel like driving, hope in pay cash and go Agios Nicolas or Ierapetra or Sitia and stay over. Why to complain about lack of sunbeds? Have a walk on the beach and stay at a bar pay the ten euro or use your beautiful towel and swim in the beach anyway u will be back to hotel for lunch … 10 euro pd. Walk further towards Hersonissos and you can dip dive or pay for the nearby aqua park. If you go left from the hotel, walk down the road for an ice cream or pizza, rent a scooter or car or buy out a trip for Santorini or Bali. This hotel is perfect for couples, for explorers and sunbathers, if you have plenty of children a resort all-inclusive is better but if you have one or two kids older than it’s a great spot. Or an infant. Go karts nearby , MC Donald's disco night-life in Malia, Greek taverns etc etc :-) if you take the bus there is archeological site after Malia and nice beach and restaurant. Buses prices vary from a couple of euros to 10 or 20 depending on where you go, use the airline site for a discount if there is flight and go exploring. Stables nearby parachuting scuba.. Happy holidays . Interior is modern wheelchair friendly and a great view with sun shifting from 10.30 until sunset. Besides, Stalis is quite romantic, so couples would like it. Leave the less able in the premises.. :-)
Maryam Chowdhury
What started as a lovely holiday turned into being sexually harassed by the barman, with the hotel bar manager doing NOTHING about it and blaming me after we had left via email. We would advise women to think cautiously before booking a stay at this hotel.
We stayed at i resort for 6 nights, overall a pleasant experience, attentive staff and really great all inclusive option.
The hotel room on the west side (newly renovated) was lovely. I don’t think they’ve thought appropriately about the storage of the room however, as there was barely anywhere to store/hang our belongings. In the bathroom, there is no where to put toiletries.
Overall, the stay was great. However the situation with the barman really tainted our experience. It would take me a while to write out the full story. But in short, the bar man called me a ‘dirty girl’ twice when I ordered a drink (the only time I ordered a drink with him without my partner there). He made several other sexual comments during that interaction, all of which I ignored.
We complained straight away, and the staff seemed to take it really seriously which we were very impressed by. I was obviously shaken up and upset, so myself and my partner were relieved. Only to find that when we left the hotel and asked for an update on action taken against the barman, I was completely blamed for this and they said I had made the barman uncomfortable (I barely spoke during this interaction with him) and that it was merely a ‘language barrier’.
Anyone can tell you that calling a young woman a ‘dirty girl’ has sexual connotations. He told me this in response to a drink I had ordered.
So in short, if you’re looking for a great all inclusive but might be sexually harassed by the staff and blamed for it - definitely book here!