Rimondi Grand Hotel & Spa Resort

Amy

Lovely spa hotel, spa facilities and pool facilities are great, I got a Greek massage which was unbelievable. The food was varied but not of high quality, and would have liked to see more authentic traditional options as didn’t really feel much like we were in Greece when we were eating. However still some nice options. Staff friendly and helpful, rooms clean and had everything you needed. Gym was poor, it was a room hidden away on top of a bar that no one mentioned to us, with a bike, a few dumbbells and a yoga mat. Weird rule about not being able to take more than one drink from the bar at a time, even if you were taking a drink for yourself and whoever you were with. So had to go back and forward. This was inconsistently implemented depending on staff on the bar. Cocktails very watered down. It was about 15 minutes in a taxi to the town 22 Euros each way, not much else around the hotel so if you’re looking for a chilled stay out of the way doing nothing at a reasonably priced all inclusive this is the place for you. They have a ‘private beach’ which is just a small bit of dirty sand with old sunbeds so really wouldn’t recommend it being worth the shuttle bus down there. Rethymno old town is lovely, if I came back I would stay nearer the town. Overall we had a nice holiday because the weather was good and the pools were good, and we could generally eat some half decent food. Not brilliant but not bad either, some good points and some to improve on.

Holly Picknell

Before we came we were very worried because of the bad reviews But we have just spent a week here with our 5 month old baby and it's been the one of the best holidays we have had. Yes there is a drinks rule but you can get cocktails all day, beer,wine , soft drinks and hot drinks ! Spirits are after 7 so it was like a little treat in the evening. There is a rule of only 1 drink per person but all you have to do is put the drink on the nearest table and you can grab another no problem. The food was amazing different selection every night and the snack bar by the pool had a good selection of pizza pasta and salad. Perfect for lunch. The staff were really friendly and welcoming had no issues at all, and made such a fuss of our little girl it was lovely. At the pool they come and clear all your used plates and cups up so you don't have to take anything back. The Greek nights were brilliant got everyone up to dance and we had such a laugh, we had such fun we attended Greek night twice ! The shuttle to the beach and back was really good always on time and the man driving the bus always helped us on and off as we had the baby again lovely people. We booked the shuttle into town had to book this 2 days in advance no issues we spent 6 hours there and again the bus was on time picking us up and they even provided a car seat for our little girl which we was so grateful for. The people that write the bad reviews in my eyes are just to stuck up there own bums 🙃 ! If you want a nice week away good food lots of cocktails this is the place ! Would 100% return again ! We also got late check out as our flight was a late one this was only an extra 25 euros and as they understood we were allowed to keep our bands for the rest of the day so we basically had an extra day for free !

Flippin' Eck

Would never come back here! I never like to put bad reviews as a business owner I feel you should help businesses not bring them down. However, I feel that strongly about how bad this hotel is that it’s ruined what was supposed to be a nice holiday with my girlfriend. The food is the only positive about this hotel, that was amazing. I love Greece and would definitely recommend Crete. This hotel is pretty far out of the way, but I wasn’t even bothered about that. The staff are all pretty much rude, the reception staff in particular, and definitely not helpful at all. You have to book your room to be cleaned when ever you want it cleaning. Same if you want clean towels. The alcohol, I know it’s the kind of hotel that don’t want you smashed which is fair enough but the alcohol they do serve is either watered down or 0% So unbeknown to myself this holiday was a detox. I guess that’s a positive😂 The electric kept going off in our room and nothing was done, and when we asked for a late check despite rooms being available they said no! If you want a shower before you leave for the airport you have to book a slot which again no one told us about so when we asked about that there was no slots available. As I said I never leave bad reviews but honestly this hotel has not given me a good holiday at all so would definitely not recommend it.

Helen Parkes

I stayed here for a week the beginning of October 2024. The resort is beautiful although I wouldn't say it 5☆. The room needed updating and the showers were full of rust and limescale. The shower heads were full of limescale so didn't work properly. The food was ok, definitely not 5☆. The entertainment was poor. The pools were lovely and plenty of sunbeds but that could be different in peak season. The staff were lovely and couldn't do enough for you. I would recommend the resort as a 3 to 4 ☆.

Sue Bartlett

Nice room, good aircon, no English TV. Food was very good although typical of all inclusive buffet my husband who is a vegetarian said it was the best he's ever experienced especially if you love salad and cheese. Beach too far to walk but transport provided by lovely driver and we went every morning. Complex not suitable if you have any mobility issues as steps and some slopes quite steep. We would go again.