Pak Fatemi
Our stay at this hotel was a bit disappointing. The room didn’t match our expectations for a 4 star hotel—there was only a single sheet on the bed, with no duvet at all, which made it uncomfortable. The sink drained very slowly, and for two mornings, the water wasn’t working, so we had to wait to shower.
The balcony was also a letdown, as it faced a wall just a couple of feet away, making it impossible to enjoy any view or even see much of the sky.
On the positive side, the pools were nice, the staff was friendly and the location was great, but the issues with the room made the stay less enjoyable than we had hoped.
Helena Aurora Christiansen Bergmann
All in all a good stay!
Loved the rooftop pool and bar, the bartenders wonderful, kind, helpful nd polite. Breakfast var alright, but eating area a bit cramped.
Rooms are small and there is little to none soundproofing. You can hear everything from/in the hallways.
Everything was very clean and neat, and I love their focus on sustainability!
Welshie P's !!
Perfect location ! Staff were amazing and rooms outstandingly clean ! Two pools and a sun terrace, sometimes too busy so a stroll to the beach was just perfect ! The food was lovely, plenty of choice.
The rooftop bar has a fab vibe with great beverage choice.
Great to watch the sun set ! Ten mins from airport which was just ideal for starting your hols asap !
Highly recommend this hotel, especially being Adult only !
D
My Husband and I booked this hotel based on the Location. The hotel did not disappoint, modern interior, good view from room and location was 2 mins wall from Can Pastilla beach. The staff were super friendly as well as the bar tender and cleaners. We have extended our visit for 2 nights and they have provided a discounted rate, bottle of wine and complementary breakfast, which was a nice gesture. The rooftop swimming pool was amazing, overlooks the beach.
The room was clean and tidy and cleaning service was great and quick. Good variety at the breakfast and very tasty.
The only thing to improve on is the pools, it would be a good idea to have heated pools, as both swimming pools were freezing cold even though the weather was 29 degrees.
We would definitely book again at this hotel when we visit Majorca again.
Sarah Baker
My best friend and I booked a 3 night stay at the hotel, choosing a double room with balcony. A few days before we travelled we received an email from the hotel offering an upgrade to a premium double room for an additional 29.84 euros per night. The email specified the additional features and facilities we would enjoy for the extra cost, and we agreed to the upgrade.
My friend's flight arrived earlier than mine so she went straight to the hotel. Upon arrival she was told the room wouldn't be ready until later in the day, which wasn't a problem as it was before the official check-in time. She was told she must pay the full amount for the stay, even though I had not yet arrived.
When I arrived a couple of hours later, the room still wasn't ready. We were told we could leave our bags in a side room but no-one offered to help or give us a tag for our baggage. I was asked for my passport by the male reception agent and he spent some time inputting the details, then handed it back to me and continued to tap away on the keyboard. Several minutes later he asked what I was waiting for - I assumed as he had not thanked for or told me he had concluded the input, he was still checking me in but no, he was just very rude!
When we returned later to check in we were given our keys but no one offered information about how to find the room or offered to help with our bags - you would expect more from a hotel of this standard.
We emerged from the lift to a very dated corridor which felt more 2 star than 4 star. Upon entering our room we were crestfallen to see how small the bedroom and bathroom were, with absolutely no privacy between the two areas.
The balcony was tiny, barely the width of a person! Although there was a side sea view, the general vista was depressing, overlooking run down properties.
The additional amenities supposedly in a premier double room were missing - pillow menu, bathrobe and slippers, docking station, coffee machine - none of these were present.
We weighed up all these factors and decided to seek accommodation elsewhere. According to the terms of the booking, we knew we would have to forfeit the first nights' accommodation costs but would be refunded the second and third night.
We returned to reception, where another couple were also dealing with a check in problem which required a lengthy call to management. It was a Sunday and apparently no managers are available on site!
We were told that only the taxes could be refunded but the room refund for the other two nights would be made the next day, when the manager was in. We asked for assurances that this would happen but were told to ring to remind them!!
We also stated we wanted a refund for the additional 29.84 as although we were willing to pay for the first night, we did not feel we should pay for a premier room when our room lacked all the features promised for the supposed upgrade.
The next day the cost of nights two and three were refunded but not the additional 29.84 for the first night. The hotel then refused to reply to any further communication, as have their head office.
In my decades of travelling across the globe, this was one of the worst examples of hotel customer service I have experienced. It is not the money itself which irks me but the principle.
This hotel does NOT warrant a 4 star rating, in terms of its decor, facilities or staff. A complete disappointment and I will not be returning to any HM hotels ever again.
My Booking
