Mohamed Chawki Khadhraoui
It was a wonderful experience at Hilton Mallorca Galatzo. Kind people and professional staff make my accommodation very comfortable. Special tanks to Netty for her valuable recommendations to find place where I enjoyed el Frito mallorquín”
Nicolaus Voswinckel
I was one of the first guests after the winter break, in fact I checked in on the day of the reopening. It feels like 6 stars as there a just a few guests & the staff is speed on &super friendly. Many thanks for the fantastic room - I’ll be back!!
Kyle Smith
We regretted staying at the Hilton Mallorca Galatzo, and we are shocked that this is a Hilton branded 5-star property.
1. Our room was materially worse than the pictures on the website. Read the fine print!! We booked a King Guest Room, which lists a balcony as a feature. But then, later in the description, it says "enjoy views through floor-to-ceiling windows from your terrace/balcony." So, is it a balcony or a terrace? For us, it was a terrace built into the side of a hill -- no balcony, and a view of a big pile of dirt. The pictures show a tub -- but the fine print says tub OR shower. You get the idea...if the fine print lists multiple options, assume the worst. The TV was facing away from the bed, and was, quite literally, 3cm gaps leading directly outside), rather than sealing the gaps or using a stronger repellant. The minifridge was never addressed or fixed. When expressing that the room was well below our expectations, they said, and I quote "you're staying in Mallorca in August...sorry, but this is what you paid for." Also, "we're on a hill, so of course there will be bugs." No offer to comp part of our stay. No offer for room credit, or food/beverage credit. Spa 'fully booked' on three days, even for something as quick as a 10min eyebrow waxing. Food closures at random times -- no food from 11:00am-12:30pm, no food from 3:30pm-5:00pm, no food after 10:00pm. Never consistent. Careless management who could not give less of a crap about their guests.
Pros: Friendly bartenders and housekeeping staff. Nice views from top of hill. Easy to find parking.
Cons: Everything else
Sofia
We spent 7 nights at this hotel, and we were very satisfied! I highly recommend this hotel because it has so many advantages and positives.
First of all, the location is incredibly beautiful, and you'll get to enjoy an amazing view every day that inspires and instantly lifts your mood.
The hotel offers many options for spending your time: golf, tennis, a gym, a yoga room, a great spa, and various beauty treatments. You definitely won't get bored here. There are two nice outdoor pools and one indoor pool, but the only downside is that the indoor pool had cold water 🥶.
The staff here is very friendly, always happy to see you, and they do their job well! We were pleased with how they interacted with us. Although we had an unpleasant situation when checking in because we had to wait a long time at reception, they compensated us for the inconvenience and upgraded our room. Special thanks for that.
As for the breakfast, there's a wide selection of food with calorie information provided, including gluten-free options, though the desserts were just average.
One evening, we purchased access to the dinner buffet. The food was also varied, but nothing special. The restaurant on the hotel grounds has a rather limited menu and nothing particularly interesting—3/5.
I would definitely come back to this hotel because I truly enjoyed my stay!
*** It would be difficult to get around without a car here.
Ilia Kuzmin
It is a luxury hotel with beautiful views. In the rooms, everything is thought out to the smallest detail. This hotel has everything you need for a wonderful stay. Spa center, swimming pool on site, tennis courts, restaurants, everything corresponds to the high level of Hilton. The restaurant offers a delicious breakfast. The only minus in my opinion is expensive water, 4 euros for 330 ml is very expensive. A tennis player drinks 1.5 liters per workout, and a sane person would not spend 20 euros per hour.
My Booking
