Berhane Tesfagaber
We stayed in this so called all-inclusive hotel one week from 28th September. We Travell a lot and this was the worst of its kind. Very rude reception personal. In the room no water no shower soap, no conditioner,. Very Pour varity of food with too much salt. Very few included drinks. You have to pay for most of it. You have to pay 5 Euro for beach towel and 10 Euro deposit. No snaks in the bar. No entertainment in the evning. The hotel is located in the worst side of the beautiful city. We had a terrible holyday and I would advice people to avoid this hotel!!!!
Ricardo Almeida
Not a pleasant experience. We checked in late and the rooms were not ready. We had to make the children's beds as there were no maids available.
Water for drinking is not available in the rooms.
For a 4-star hotel, it is very poor in terms of entertainment, has little variety of food and only offers food at 3 times, breakfast/lunch/dinner.
Надина Чолакова
I've heard about their good food but honestly, I was not impressed at all.
Nothing special, no variety. Breakfast is dull, every day the same. Coffee is absolutely terrible! Do not even try it.
Dinner is okay.
Rooms however are very clean and they keep them clean all the time. Which is very important. Staff is extremely helpful.
The location is also very good.
It is not good for young people. But for families with kids and/or old people it's perfect. They also organize a disco for the elderly.
katieF180
Definitely not 4 star service. When we arrived we were given a different room than what we booked and paid for. We booked the superior room but we were given standart - quite small for 3 people. When we complained about this to the receptionist, she became very rude and argued that this is exactly what we paid for even though it clearly wasn't according to the pictures and description online (on their own website). We pointed it out to her multiple times but she completely disregarded it and kept lying to us. She also refused to speak English so I had to try and explain it in broken Spanish (mind you she did speak English until we started complaining).
After this experience we reached out to the travel agency and they arranged for us to move once the superior room became available (hotel was fully booked), we were offered complimentary drinks, free safe and beach towels. The hotel itself is quite old, the AC is not sufficient - the rooms and all the interiors were very hot. It's definitely a family-oriented hotel, lots of activities for kids, loud music around the pool all day so if you're looking for a relaxing calm vacation, look elsewhere. About 800 meters walk from the beach which was very disappointing, not enough beach umbrellas and sunbeds, no showers.
The only redeemable quality was the food, amazing variety and very tasty. The restaurant staff are very quick, friendly and efficient and there is always enough food until the very last minute.
Mihaela Cozmei
This is NOT a 4* hotel, at least not anymore in my opinion- maybe 10 years ago, it was. Where do I start:
Location: Close-ish to the beach, Lidl and Mercadona close by... somewhat close to attractions (kids entertainment park, car/bike rental)
Services: The staff don't all speak English, hard to get your answers but they do try, the same can be said for the staff in the nearby restaurants. From what I heard the staff know German, French and Spanish.
Food: Below expectations. Never had I had blander food at a 4* hotel. Coffee is the worst I've had, can't say that restaurants around make it better- but it can be acceptable if you really crave it.
Rooms: Clean and spacious. The air conditioning works, but it makes a bit of a noise if you are a fan of white noise, it'll lull you to sleep like a baby. I called it "the little tractor". Back to the rooms, despite the somewhat 2000-style furniture, it is clean and well-maintained. cleaners come in every day except Sunday.
Pool: a bit cold for my taste (mid-September), big and with clean water- they could clean better around it, though.
Bars: Not much to say. I enjoyed a 2 euro slushy from time to time, and my partner enjoyed some beer ( he was not impressed). As with reception staff- little English but they try their best to help.
Other: Mosquitos!!!! make sure to have your favourite mosquito repellent and mosquito bite pain relief- they have tiger mosquitos- very vicious! (thought I had an allergic reaction at first- that's how nasty the bites are.)
Overall feel: it was okay. I feel a bit ripped off, and I will not return to this location.
My Booking
