Elegance Hotels International Marmaris

Charlene Helen Williams

Just returned after a week. Despite this being advertised as a 5 star it definitely wasn't. Room was dated constant issues with balcony door sticking very dated hair dryer in room which was awkward use and got very hot to hold ! Bathroom was difficult go get into the bath an slippy. Food was worst ever had in Turkey an most days we were left hungry and pauly as alot of it was watery an meat undercooked pools were extremely cold and ladders loose when getting out hall of hotel is stunning, beds comfortable and is clean and great location. Just not what we had been promised.

Cristina Pocinoc

I am very pleased with this small and cozy hotel! great service! I’ll give it 5 stars, but I wanted the dessert table in the kitchen to be more varied, I didn’t like it at all! I hope you’ll work on this issue! I want to especially thank the guys who entertained us with games of darts and volleyball, Alyina and Hamdi! You lifted the mood! good luck to you guys, I'll miss you

Modupeola McCarthy

Quality from the moment you arrive if you don't believe me come and see for yourself food drinks snack bars late night soupthe entertainment Spa gym cleanliness in all areas😊 Delightfully quirky with something for everyone. I like the fact high adult ratio. Great place I dare you to find fault 🙃 Will definitely be back.

hicham oueidat

Totally unprofessional and disrespectful staff. We had a problem with our booking as per their system, knowing that we have booked through our provider. Instead of acting professionally and as a 5 Stars hotel as they call themselves, the reception staff were very rude, racist, and showed no respect, eventhough we've drove 7 hours to reach their hotel. Even the one at the reception refused to provide us with a room to rest until the problem was solved, where we offered to pay for this room. The answer was always "we can't do anything to you". Literally speaking, our honeymoon was ruined eventhough we've informed them that we are honeymooners....

Lama Wehbe

I've been in so many hotels around the world but i haven't been treated this bad way before as at this hotel which i thought was a respectful one. But unfortunately when we entered the hotel after 2 hours flight and 7 hours drive from Antalya, we were faced by a group of disrespectful, unprofessional , RACIST, and having the worst manners a customer service provider can have AKA the reception staff. We already booked and had a confirmation fully paid as per the attached but their system showed no reservation and no payment inspite of the fact that we've asked them to provide us with a room where we will pay until the problem is solved with our booking agent. Their answer was: we cannot help you, the only thing you can do is have a seat and coordinate with your booking agent to help you. All this was in the worst most rude and racist way anyone can imagine especially after seeing our lebanese passports. Noting that we were informed later by our agent that there were plenty of vacant rooms and they were informed that we are honeymooners and ready to pay in cash until the problem is solved. We had to spend so many hours looking for another hotel especially that it's now a high season and very hard to find any room in Marmaris. Responding to your reply, please note that we're not talking about the hotel rather than the unprofessional and down graded reception team that you have. We thought that at least you will take an action just to apologise for the bad attitude that we faced from your receptionist but all you did was blaming the agent and blaming us which is a total customer service failure from a 5 stars hotel and you did nothing to try to solve the problem you didn't even offer a glass of water knowing that we were driving 7 hours to arrive to your (respectful hotel). This is not how you treat a guest from a very simple customer service code and point of view. Anyway thank you and "you" have a good day and lets cut it short here.