Aleksandra Pawłowska
hotel, beautiful in the pictures and in the descriptions of the travel agencies' offers. tempted by the refreshment and renovation from last year, we decided to go there for a long-awaited vacation. carefully planned trip, when we arrived at the place it turned out that our fully paid reservation was not there (we made it a month earlier). we paid 18 thousand so that on the spot they told us that they would move us to the hotel next door for 4 days.. at the reception a total mess, no one apologized to us, and next to us a family in a similar situation. we were not alone. no one was able to tell us what happened to our reservation except that it was not there, it simply evaporated, just like the money from the account for it will be given! I don't know if anyone flying on vacation once a year with the family is happy that in the middle of the week they have to pack everything again to move back to the hotel? disgust, anger, frustration. many people arrived in the meantime and occupied the rooms without a problem, and ours was not there. ladies and gentlemen, you ruined our vacation, our daughter's, who knew exactly where to spend it and you didn't even feel obliged to take an interest in us for the whole week! the hotel may be nice but the service, logistics and the way they treat people who paid you their hard-earned money counting on a wonderful vacation are the worst. I absolutely do not recommend it, and I advise those who have a reservation there to check it five times so that it doesn't turn out that they kiss the doorknob.
nastazja
Terrible Experience - They Completely Ruined My Vacation
I would never recommend this hotel to anyone. They practice overbooking, and because of their careless and greedy policies, they ruined my long-awaited vacation. I had booked my stay months in advance, looking forward to a relaxing holiday, but upon arrival, I was informed that they had no room available for me. Despite having a confirmed reservation, they told me they were “fully booked” and offered no acceptable alternative accommodation.
The staff were indifferent and unapologetic, treating me like I was just another problem to deal with. No consideration was given to the fact that I had spent months planning and saving for this trip. They left me stranded, with nowhere to stay, completely ruining the vacation I had been so excited for.
This is nothing but unprofessionalism and greed. Overbooking is unacceptable and shows a total disregard for their guests. I would advise anyone to stay far away from this hotel if they don’t want their holiday ruined like mine was.
Absolutely disgraceful.
Oksana Chyslovska
All in all we really liked our week at the hotel. The atmosphere is nice, our room was beautiful, there are quite a few bars and restaurants.
The hotel area is very cozy and well designed, one has a feeling of being in a small village. There is a great variety of modern sun beds and sitting areas in different styles. The furniture of the whole hotel was very stylish. There are mountains around which make the view very picturesque.
There are 5 restaurants: the main one (La Luna), an Italian restaurant at the beach and 3 a la carte ones: Greek, Asian and a Steak house. The a la carte restaurants have to be booked online in advance and this was always a bit complicated. I recommend contacting the reception in advance to know what time you should book it (the booking opens at weird time like 12:12pm and you have approximately 5 mins to book it otherwise you have no chance). The Greek restaurant was very good, the Asian one was not quite to our liking. The atmosphere in La Luna restaurant is quite dull and boring, the food is ok but not more. The food at the breakfast buffet is a quite tasteless. Egg dishes have zero spices (not even salt or pepper). Coffee and tee didn’t taste well at all, orange juice was a package one and not fresh, which was surprising for a 5-stars hotel.
george khayat
The resort is beautiful and new, but I will give it some feedback it deserves.
**Reception**: It was good upon arrival but did not assist us when we called to inform them that the air conditioner was not working. The children slept in the room without anyone caring.
**Food**: Repetitive to a large extent and not deserving of five stars, but there were people like Maria and Eva who were very kind and wonderful in the restaurant.
**Cleanliness**: Towels were not changed on the first day. I reported these issues to the TUI company, and their response was quick and excellent.
**Restaurants requiring reservations**: I could not make a reservation throughout the entire week of my stay, and the reception did not help me with the reservation either. This is very strange.
**The bar**: It was great with Anisia, but it does not classify as a five-star bar.
**Beach towels**: You have to walk a distance to exchange towels, and there was no center to exchange towels on the beach. This is a note that does not apply to a five-star resort.
**Final evaluation**: The resort is beautiful, but the feedback should not be present in a five-star resort.
Ajla Derviškadić
1 star is even too much, today is my last day in Resort, it was a challenging to find a sun-bed, food, reservation in restaurant, but it all can somehow be justified by having “full house”. Yesterday I reported that doors of my apartment were open and that I am missing money… hotel manager came and sold me a story with charming smile. I stayed whole night awaken waiting for “police officers “ which should have been called so I can get my money back, as I came to reception to ask what is wrong and why I didn’t get phone call and where the meager is they told me he left, so I stayed few more hours at reception waiting for justice, of course nothing was done. Dear Guests and dear future guests be very very careful!
My Booking
