Cleopatra Luxury Resort

Zafer Alimam

It is an indescribably wonderful hotel. The rooms are very large and clean. The staff are incredibly nice. The food is varied and one is confused about what to eat. It is really a very beautiful hotel. I will only book in this hotel when I come back again. I would like to thank Mr. Hossam for his good dealings with us and I advise everyone to contact him directly if there is any problem.

scotland6767

absolute joke. attendants were rude. cancelled my reservation due to overbooking and refused a refund. i cant really rate it but the service. it was about half past 10 at night egyptian time as well and they refused to help us

Theresa Fahem

I stayed at Cleoptra Makadi for the third time , and it was an experience that redefined luxury for me. From the moment I arrived, I was treated like royalty. and the check-in process was seamless, with the staff greeting me warmly and offering a refreshing welcome drink. Special Thanks for Mr. Samir from reception for his warm greetings & his usual support during our stay. The room was nothing short of spectacular. Spacious, elegantly decorated, and equipped with the latest technology, it felt like a haven of comfort. The bed was incredibly comfortable, with high-thread-count linens that ensured a restful night's sleep. The bathroom was equally impressive, featuring a deep soaking tub, a rainfall shower, and premium toiletries. The hotel's dining options were great. The breakfast buffet offered a vast selection of international and local dishes, all beautifully presented and delicious. attention to detail. Every dish was a work of art. The staff were attentive without being intrusive, always anticipating my needs before I even had to ask. Special thanks to the great leader Mr. Moustafa Zidan ( the deputy general manager). Overall, my stay at Cleoptra Makadi Hotel was nothing short of perfection. It's the kind of place that makes you feel pampered and special from the moment you arrive until the moment you leave. Whether you're in town for business or leisure, this hotel offers an unparalleled experience of luxury and comfort. I can't wait to return.

Kolene Tong

Just returned 3 days ago after our first ever trip to Egypt.negatives- First impressions standard hotel nothing special when walking into reception basic large brown sofas everywhere no features to wow. Rude reception staff. Rooms very clean, although shower temp and pressure very poor. Quite pool brilliant although very scummy around one edge ruined my swim wear, pointed out to life guards who were very quick to clean didn't make much difference. Food overall good but cold, restaurant clean but full of birds looking for food inside and out, walking all over tables and chairs. Service received standard expected in a 2-3 star hotel unless u have a bottomless tip pocket, we felt as the only other English couple in the hotel for the first week we was completely ignored by waiters, no service offered to us that even justified a tip (because we was English not German) the language barrier a major issue they just don't speck English. Animation team was seen twice. The theater a waste of time for English as all about belly dancers and a man with a light skirt spinning around we didn't visit after that. Positive - the beach and sea is amazing the coral at the pier with all the fish made our holiday we spend 2 full days snorkeling and never got bored. The quite pool (relaxing pool) was just that no one under 13 allowed so no balls and splashing we spend 8 out of 9 days here. The family pool was good as well still relaxing and alot deeper than the quite pool, we always got a sunbed even later in the day. Towel service great the life guards set u up with sunbeds umbrellas table and ashtrays, however the pool bar is a bit of a walk for a drink. Special occasions don't go unnoticed even without prompts cake card and drums in the restaurant and then delivered to room. Biggest down fall both mysef and husband ended up very poorly after 5 days with diarrhea and sickness which has continued now home and I now have antibiotics. Over all I would give this hotal 4/5 cleanlines, 3/5 service, 3/5 food 2/5 for poor activity awareness 3/5 entertainment 2)5 hospitality We wouldn't return here

Salma

Cleanliness: By far one of the cleanest hotels I’ve ever been to. Rooms recently renovated as of May 2024. Everything spotless and well-maintained by staff, so 5/5 in this respect. *Racism and second-class treatment by staff and European guests*: Most of the Cleopatra staff were nice, but sometimes Egyptians, Arabs, and Muslims get second-class treatment (especially by security) compared to German and European guests, which is messed up in general especially given that we’re paying the same rate if not more and oftentimes tipping more as well. Also, German guests need to learn that it’s rude to stare at Arab guests and that this is an Arab and Muslim country that they are our guests in and not the other way around…they looked at us as if we were in a zoo. So if you are an Egyptian, Arab, or Muslim be warned. In retrospect would have chosen a different hotel purely because of how ostracized we were made to feel by some staff and guests. Also 95% of the guests were German, so you feel like you’re in a German resort town instead of Egypt. Not the Egyptian cultural experience we were hoping for. 2/5 in this respect. Food: Buffet was good, each night is a different theme. Friday Egyptian night is by far the best, they should stick to this more since it’s what they know best instead of venturing into Jamaican food etc. Pool bar food however was atrocious. You order a burger and the patty is .5 cm thick and the cole slaw is literally 3 small pieces of cabbage. Pizza was raw. Not what we expected for a 5 star hotel. Food in general is—at best—4 stars. Best food was the A la carte restaurant, but can only go maximum of 1 time during stay. Pools and beach: Overall nice pool options and beach. Small place for snorkeling near the pier where you can see some fish and maybe 1 stingray, so it’s good for beginner snorkelers.