Murcia

Nadia Domeova

During our recent nine-day stay at your hotel, I was unfortunately let down by the dining service, especially for a five-star establishment. While the ambiance and food quality were commendable, the overall service did not meet my expectations. One notable issue was the breakfast experience. I found it surprising that I had to dress the table myself for breakfast throughout my stay, with the table being set only once in 9dqys. In a five-star hotel, I would expect a more attentive and accommodating service during meals. Additionally, we experienced significant delays with our meals during dinner. It took approximately 50 minutes to receive our appetizers and another 25 minutes for the main courses. The wait staff seemed to be walking around without checking in on us, failing to ask if we wanted refills for our drinks or if we needed anything else. They also did not proactively clear dirty or empty plates and glasses from our table, which created a cluttered dining experience. Despite these dining failures, I must commend the hotel for its beautiful ambiance and well-appointed rooms, which truly reflect the standards of a five-star hotel in Europe. Overall, I hope the management addresses these service issues, as they detracted from what could have been a more enjoyable stay.

Emmanuel Hugh

Got the cheap deal for the golf course due to maintenance going on so I can't be too harsh on the sandy greens. Overall it's a decent course. Got some nice water obstacles and bunkers. Should be a decent course once the works are complete. There was one hole on the 13th I think were you cannot use drivers or 3 woods etc, but I don't mind, I like the challenge of using a club I wouldn't normally use! Good value

Wayne Theobald

Only played the golf course and used the club house, so I can't comment on the rooms. Course was fantastic, in good condition. The greens were very Sandy and difficult to judge the speed on putting out. Pro shop and club house were very friendly, helpful staff, providing excellent quality of service. I would fully recommend a round if you're in the area.

Laura Vernon

This is not our first stay at this resort. We cannot fault the staff that work here - everyone, and I mean everyone is tripping over themselves to make your stay pleasant. A special shout for the management who are clearly running a happy ship! But most of all the staff in the pool bars and restaurants who work tirelessly and always have a smile. The life guards and animation team ( jazmin, Alvaro, Jose Carlos) who became part of our holiday and were beyond friendly us. Giving just the right level of attention and care at all times.

Sabrina

This is the worst hotel I have ever been to. For a 5 star hotel this is absolutely not worth your money. Let me begin with the check-in. They don’t explain nothing to you, just give you a paper and see what you’re doing with that information. We came to the room and the room was old, had broken facilities and dirty facilities. We went down to had food at the hotels Italian restaurant and sit down until a lady rudly came with no introduction and send us away. It was never mentioned that vou needed to make a reservation. Hotel guests are not priority they favor money over guest satisfaction. We spoke to Daniel from the reception and he was uninterested in the problems we faced at the hotel. They don't care about their own guests and problems, it's disappointing. The hotel say it's 5 star, I've been to many 5 star hotels but this is a 3 star hotel standard.

Emily Hill

Most amazing relaxing hotel situated in a luxurious area. Pool side bar is great with refreshing slushies and a great restaurant. Would always recommend especially if you’re a golfer

Anastasia Vasilenko

Simply fantastic hotel where we had a pleasure to celebrate our wedding. We have come back there 3 years later and were happy to see that the hotel has not only survived the pandemic, but has got better! Design in details, great service, great food, extremely well kept golf courts! Definitely a place to come back over and over again to enjoy a weekend!

Jo Haldenby

We had a lovely time here, but a 5 star resort it isn't. Staff are great and the lobby looks the part. Breakfast was excellent and catered for all, from green juices and egg white omelettes, fry up, waffles, fruit, yoghurts.. I could go on. There are plenty of places to eat and we found Flute Bar, a short walk from the Hotel, to offer excellent bar snacks & very reasonable drinks. The rooms are spacious but tired. In 2022 you expect USB points. The shower is suitable for those under 5ft 8 and scalding was par for the course as fluctuations in shower temperature left you leaping in and out. I also expected our balcony to be as clean as our room. There wasn't a spa but I was able to book a facial as they had converted a room for beauty treatments. It was bliss. In all, nothing would put me off going back just not 5 star but on the back of a pandemic they have done well it keep it running as smoothly as it does.

Flandr Alcien

To start this review positively ; the setting of the hotel and the surrounding golf courses are wonderful. The parking lot in front of the hotel is practical. However, the hotel interior and the rooms are in need of extensive refurbishment, it is a bit outdated. The carpets in the hallway and room are filthy and smell badly. For a 5* hotel, the services were a kind of poor. We had to search for our room and bring our luggage ourselves - in the piano bar, we had to clean up the table and order at the bar (although there were 3 waiters) - Covid rules were not fully respected. Breakfast was OK but the tables looked a bit "cheerless". In short, for a 5* hotel, it just wasn't good enough which is regrettable at +160,00 eur/night.

Shaun H

Not a 5* hotel. There was some good things (big rooms, views, staff presence and usual friendliness) However I will list some of the bad things that outweigh the good - carpets were extremely outdated, as were rooms in general - our room was a good 5 minute walk from the lobby- and to not have anyone even offer to help with luggage was surprising - the hotels exterior has various water features but I noticed they only turned on the water at the weekend when it was busier - tap seal was broken meant first time tap turned on water splashed in my face. Other friends in rooms had to request to move rooms due to plumbing issues and smell of damp - Pool temperature was so cold no one ever went in. Strange that a 5* hotel didn't do anything to rectify this - there's no hotel bar. Just 3 restaurants and 1 has a bar in it. We purchased different cocktails and each of us agreed there was no alcohol in them, so not sure if this was poorly trained staff or a scam - the pool bar soft drinks from the bar tap tasted off - something of importance went missing in a friend's room and the customer service they showed to try and resolve was not at the level required. Not that we are blaming the cleaners but there was a lack of accountability from the hotel and promises were not kept to advance the situation If you are a golfer then you probably can look past this as the courses look great. For anyone else I recommend you don't stay here as there's surely better places in the area for value for money.