Jack Hughes
Brilliant hotel, the only downside is the location where everything is a bit out of the way. Staff were exceptional, we could want for nothing. Id easily come back.
We stayed here over July 2024, our first time in Rhodes and our first experience in a 5 star. One to remember.
Sabrina Renardy
This hotel is awesome, because of the great service! I had my doubts, because of the architecture. Big 5 star hotel, not very personally and looked more like an Airport waiting lounge. BUT I was surprised, how personally it has been because of the great service. The waiters are super great, the food is really good, and the waiters are very fast with all requests, the pool service (exchanging towels and arranging sun-beds) is very lovely. Even it’s crowded he always finds a place in the shadow. The room is spacious and the beds are very comfortable. The view from the room is stunning 🤩. Always a nice breeze even makes a hot day comfortable. It was the first Holliday with our baby (4 Month). What we will remember from this trip, how child friendly everyone has been. Everybody smiling at our baby was so lovely and cute! Thank you for a nice vacation.
Sujatha Tadiparthi
I was a little doubtful when I first arrived at the hotel. I had very high expectations after reading all the reviews. However, the hotel's service and response to any feedback could not be faulted. It was nice that staff actually listen to feedback and act upon it and that was appreciated.
Food was just amazing and the fact that you could order individual specialist dishes even at the buffet restaurant made dining extra special. Good facilities with all types of sport available on the resort. Beach was very near. Rooms are clean and spacious. Great interactive evening entertaining daily which we loved. Staff are very friendly and helpful. Hotel is disabled and wheelchair friendly. Spa was just incredible. There is a kids cinema daily which was nice.
Things to improve:
- We went end of Oct 2024 and there was one main issue i.e. freezing cold pools with only a very small pool area being healed so most people were not using the pool. Lot of guests were not happy. I would say to the hotel: please resolve by having a decent sized heated pool that everyone can use all year round. We did complain and to be fair, they went above and beyond to make our stay comfortable and enjoyable.
- Kids club: most of the staff (who were young kids that have no idea about kids) seem to spend their time on their phones and did not actually follow the events that were on their schedule. Kids were bored and did not want to return to the kids club which is a shame. Kids disco was also bit rubbish - a conference room and inappropriately infantile music when most kids were aged 6 plus and did not want to dance. The intent was good but again having staff that know more about what kids are into and not hiring staff that are in their 20's or teenagers would be good.
- The games room, we want to play pool or air hockey: but all were extra 1 Euro each which was disappointing when you have 6 of you in a group and works out expensive when playing lots of games over 10 days. At an all inclusive resort when you have paid a lot of money, these facilities are expected to be free and included too. Apparently, the games area is run by another company. I would say give each guest a few tokens each for the games room to use during their stay to make guests happier. Games room was dead and I am sure having to pay extra put most guests off.
Tony Mckenna
I can’t add anything to the positive reviews on this place. If you get the chance to stay here take it. This is a gorgeous hotel, with ultra-friendly staff, amazing food, spectacular pools, great location. Every possible need is catered for. Everything is perfect. The one thing I didn’t like, which isn’t the hotel’s fault is having to pay a Greek government tax of €10 a night simply because it’s a 5-star hotel.
Gail L
Really enjoyed our stay at this beautiful resort! The service was excellent and the people were very nice!! Very convienent location, especially if you are going to venture out to the Old Town, a medieval historic town, which we loved. We would stay here again, in a heart beat.
My Booking
