Sujatha Tadiparthi
I was a little doubtful when I first arrived at the hotel. I had very high expectations after reading all the reviews. However, the hotel's service and response to any feedback could not be faulted. It was nice that staff actually listen to feedback and act upon it and that was appreciated.
Food was just amazing and the fact that you could order individual specialist dishes even at the buffet restaurant made dining extra special. Good facilities with all types of sport available on the resort. Beach was very near. Rooms are clean and spacious. Great interactive evening entertaining daily which we loved. Staff are very friendly and helpful. Hotel is disabled and wheelchair friendly. Spa was just incredible. There is a kids cinema daily which was nice.
Things to improve:
- We went end of Oct 2024 and there was one main issue i.e. freezing cold pools with only a very small pool area being healed so most people were not using the pool. Lot of guests were not happy. I would say to the hotel: please resolve by having a decent sized heated pool that everyone can use all year round. We did complain and to be fair, they went above and beyond to make our stay comfortable and enjoyable.
- Kids club: most of the staff (who were young kids that have no idea about kids) seem to spend their time on their phones and did not actually follow the events that were on their schedule. Kids were bored and did not want to return to the kids club which is a shame. Kids disco was also bit rubbish - a conference room and inappropriately infantile music when most kids were aged 6 plus and did not want to dance. The intent was good but again having staff that know more about what kids are into and not hiring staff that are in their 20's or teenagers would be good.
- The games room, we want to play pool or air hockey: but all were extra 1 Euro each which was disappointing when you have 6 of you in a group and works out expensive when playing lots of games over 10 days. At an all inclusive resort when you have paid a lot of money, these facilities are expected to be free and included too. Apparently, the games area is run by another company. I would say give each guest a few tokens each for the games room to use during their stay to make guests happier. Games room was dead and I am sure having to pay extra put most guests off.
Sabrina Renardy
This hotel is awesome, because of the great service! I had my doubts, because of the architecture. Big 5 star hotel, not very personally and looked more like an Airport waiting lounge. BUT I was surprised, how personally it has been because of the great service. The waiters are super great, the food is really good, and the waiters are very fast with all requests, the pool service (exchanging towels and arranging sun-beds) is very lovely. Even it’s crowded he always finds a place in the shadow. The room is spacious and the beds are very comfortable. The view from the room is stunning 🤩. Always a nice breeze even makes a hot day comfortable. It was the first Holliday with our baby (4 Month). What we will remember from this trip, how child friendly everyone has been. Everybody smiling at our baby was so lovely and cute! Thank you for a nice vacation.
Tony Mckenna
I can’t add anything to the positive reviews on this place. If you get the chance to stay here take it. This is a gorgeous hotel, with ultra-friendly staff, amazing food, spectacular pools, great location. Every possible need is catered for. Everything is perfect. The one thing I didn’t like, which isn’t the hotel’s fault is having to pay a Greek government tax of €10 a night simply because it’s a 5-star hotel.
Marc Shaffer
A good hotel with good facilities. Room is very spacious and clean apart from bathroom looking a little grubby on the shower tiles.
Very good selection of food, kept topped up so always able to choose from the full selection.
Pool area lovely and was always able to get sun chairs (on the sun deck).
The hotel app is great for ordering drinks or food round by the pool (limited food options however) and for any other things like room service, booking the restaurants, housekeeping etc... they also have a WhatsApp number so you can message and get a reply pretty instantly.
The location is not great as not really near anywhere but the old/new town is only a short taxi ride away.
The in-house supermarket has a very good selection of stuff and is very reasonable with their pricing.
Staff are probably the best thing about this hotel, they are very professional and engaging with everyone, very helpful and knowledgeable. Many are students in their early twenties but act very responsible.
Overall a very nice stay at this hotel.
Shelly Amzaleg Katzir
Overall, our stay was amazing at the hotel. We had no problems. The room was spacious, I would like for the t.v to be closer to the bed, but it wasn't an issue.
We didn't know if the large glass water bottle was a gift or part of the mini bar, so we didn't open it. The side view of the sea was overwhelming, the bed was big and comfy, in the bathroom we had a bathub with jet and two sinks.
The breakfast was very varied and tasty. You have the option to order coffee or tea at the table.
The pool complex is large. We had no issue finding available sun beds, and the staff were very nice to us.
The location of the hotel is perfect, it has a sea view, it is not far from the airport and all the staff are very nice.
Because our flight was early in the morning, the day before we asked that a lunch box be prepared for us for the next day because we would not have enough to eat breakfast in time.
My Booking
