Neil Willett
We've stayed here 3 times now and are very satisfied with the complex. Rooms are fantastic and it's location for bars, restaurants, shopping and even the buses is perfect. Well worth staying in for self catering, bed and breakfast, or half board.
E E
Booked for 10 nights but left after 5 and moved to a different hotel.
Had 5 nights of little to no sleep due to issues and owner didn't seem sympathetic. Our baby ended up sick with a chest infection after it.
1. Cockroaches in our apartment. Outside of apartments in common areas. Around the pool. Both day and night. Owners response was they fumigate twice a week and that it's impossible to stop them on Lanzarote. Moved us after 3 nights to an apartment further from the bins but they were also an issue in the new apartment. Other guests spoke of similar issues. People were running away from them at the pool in the middle of the day.
2. Air con didn't work. The controller allows you to set desired temp but this function isn't actually available, it just stays on after it reaches this. So you need to get up to switch on and off through night to regulate temp correctly. Owners response was that the temperature is set to the same temp throughout the complex and that you can't set temp. They got a maintenance man to come and set the temp in our apartment at 20 degrees as we had a small baby, but this didn't work. It continued to just get colder. Also told us that it doesn't work as a heating function, but that wasn't relevant to us.
3. The first apartment we were given that we spent 3 nights in had serious damp issues. Apartment 102. Our clothes were damp to the touch. Owners response was open a window. We did that and it let more cockroaches in. Our baby monitor showed humidity of 82%.
4. Disabled/buggy lifts don't work and there are no intentions of fixing them.
I asked for a partial refund for our first 3 nights accommodation costs as we had paid a very high price for what was a very upsetting and exhausting experience, with a 4 month old baby also. This was refused and we were offered free breakfast and dinner for our stay which I refused as they seemed so unphased by the cockroach issues, I wouldn't eat anything from the hotel. We were then offered a refund for the remainder of our stay if we wished to leave, which I accepted as it was clear the cockroach situation wasn't going to get any better. The worst hospitality I've experienced in Lanzarote and a very stressful one with a small baby.
steve phillips
Absolutely everything about the place was amazing.from the reception girls to the cleaner's and even the gardeners.thwy are so proud of what they have and so they should be.We enjoyed ourselves so much while we were there,we booked for next year
Pamela Morgan
Enjoyed ourselves, we are going to book again but in the apartments as less stairs to climb. We hope to come back in July of this year. We made lots of new friends and found your bar lady Carmen a delight as she couldn't do enough for us, what a lovely lady, hope the hotel thinks highly of her. Brilliant position the hotel is in as restaurants bars and beach just across the road, couldn't get much closer just great if you have difficult walking. Beds very very comfortable. Never have to worry about getting a sun bed, but still people put their towels on sunbeds early and never went on sunloungers for 4 hours, which should never happen. In all a lovely experience. We returned first two weeks in July, the apartments are great, dish washer, washing machine, cooker, micro oven. Aircon, safe and beech towels all in with the price. Apartments spotless will definitely be back, worth every penny, just love it. Oh just remembered dishwasher tablets and washing tabs all supplied. Great place.
Margaret Clark
Just spent an amazing week at Nazaret Apartments. Apartment very spacious, well equipped with full fridge freezer, hairdryer, iron and ironing board, walk in power shower - every little detail thought off. Breakfast amazing with great choice, so relaxing not frantic like other places I've been to. Although directly across from square very quiet, beautiful large pool area with plenty of beds - will definitely book again next year.
My Booking
