Ellie Fox
We have just visited for a second time and have had the best time! The food is delicious, there’s lots of choice, and quite a few restaurants to eat in. The lagoon pool which runs across the entire resort is amazing. However what made our holiday was the service, the staff are so friendly and helpful!
It was our sons 4th Birthday and wherever we were during the day, the staff made sure to make a fuss over him, cakes, singing, presents, balloons etc, thank you for making his day so special!
Finally the kids club is one of the best we’ve ever been too - the staff in there are amazing and remembered us from 3 years ago especially Jana. Thank you guys 🙏
Ryan Mark
Attended the Wednesday night sizzler BBQ on our last night in Dubai and glad we did.
Lots of choice. All meat and fish was cooked to perfection. Highly recommend the BBQ with drinks package. We were very well looked after by all the team, especially Boniface. Never had an empty glass. *****
CHAO LI
What was supposed to be a pleasant weekend turned into a disappointing experience. I had chosen this hotel because I saw beautiful views online and made a booking. However, due to the lack of any anti-slip measures in the shower, my wife slipped and fell while showering. The incident happened around 10 PM. Considering the late hour and the fact that the injury didn’t seem severe at the time, we decided to wait until the next day to assess if medical attention was necessary.
By 10:30 AM the next morning, my wife was experiencing severe knee pain and found it difficult to walk. We contacted the hotel’s customer service, explaining that we had slipped in the shower and sustained an injury. We requested a buggy to take us to the restaurant and asked if they could provide a walking cane. After about 15 minutes, the buggy arrived, but there was no walking cane provided. Since breakfast was ending at 11 AM, we had to prioritize eating first.
At around 11:15 AM, after breakfast, no hotel staff had contacted us to check if we needed help or to provide the requested cane. I had to physically support my wife to the hotel reception, where I once again raised the issue with their supervisor, reiterating that the lack of anti-slip measures had caused my wife’s injury. The supervisor said they couldn’t make any decisions, so we requested the duty manager.
We then had to explain the incident for a third time—once over the phone, then to the supervisor, and finally to the duty manager. By this time, it was already noon. During the 1.5 hours between 10:30 AM and noon, we received no feedback or follow-up, which was incredibly disappointing.
With the help of the duty manager, my wife was taken in a wheelchair to the hotel clinic. The doctor there, after learning about the incident, recommended that we go to the hospital for further examination and treatment. Since it was already our checkout time, the duty manager agreed to extend it to 1:30 PM. We requested that a staff member accompany us to the hospital and assured them that my wife had insurance, so we wouldn’t require the hotel to cover any medical expenses. However, the duty manager refused this request.
I believe the lack of anti-slip measures in the shower was the key factor in causing this accident. Throughout the entire ordeal, we never received an apology from the hotel. Every time we spoke to the duty manager, they emphasized that it was an accident and unrelated to the hotel’s responsibility. Imagine if it were your family member who slipped in the shower, and no one checked in to see if you needed help, with the duty manager’s first response being to deny responsibility. How would you feel?
I plan to report this incident to the Dubai Department of Tourism and other relevant authorities. I hope they can assist this hotel in improving their service and ensuring safer bathroom environments for future guests.
Eat Chesters
Second time at the beach house. This time served by Bete
The service here is second to none. Quick and efficient. The food is lovely. We try something different every time and it’s always nice. They even allow us to take the fruit away as we couldn’t manage a dessert straight after. They always have space to fit you in. Nice and relaxed atmosphere
Sapna Anand
I have been to the spa multiple times. I absolutely love their service. Their restaurants are good too. My favourite is Crescendo. Be prepared to be there for a few hours, don't rush. This visit I discovered Lotus lounge. It's a little hidden jewel, great views, sun downers & i recommend the high tea. Well done team.
My Booking
