5 Star Costa Blanca Holidays

Nadia Domeova

During our recent nine-day stay at your hotel, I was unfortunately let down by the dining service, especially for a five-star establishment. While the ambiance and food quality were commendable, the overall service did not meet my expectations. One notable issue was the breakfast experience. I found it surprising that I had to dress the table myself for breakfast throughout my stay, with the table being set only once in 9dqys. In a five-star hotel, I would expect a more attentive and accommodating service during meals. Additionally, we experienced significant delays with our meals during dinner. It took approximately 50 minutes to receive our appetizers and another 25 minutes for the main courses. The wait staff seemed to be walking around without checking in on us, failing to ask if we wanted refills for our drinks or if we needed anything else. They also did not proactively clear dirty or empty plates and glasses from our table, which created a cluttered dining experience. Despite these dining failures, I must commend the hotel for its beautiful ambiance and well-appointed rooms, which truly reflect the standards of a five-star hotel in Europe. Overall, I hope the management addresses these service issues, as they detracted from what could have been a more enjoyable stay.

Emmanuel Hugh

Got the cheap deal for the golf course due to maintenance going on so I can't be too harsh on the sandy greens. Overall it's a decent course. Got some nice water obstacles and bunkers. Should be a decent course once the works are complete. There was one hole on the 13th I think were you cannot use drivers or 3 woods etc, but I don't mind, I like the challenge of using a club I wouldn't normally use! Good value

Wayne Theobald

Only played the golf course and used the club house, so I can't comment on the rooms. Course was fantastic, in good condition. The greens were very Sandy and difficult to judge the speed on putting out. Pro shop and club house were very friendly, helpful staff, providing excellent quality of service. I would fully recommend a round if you're in the area.

Laura Vernon

This is not our first stay at this resort. We cannot fault the staff that work here - everyone, and I mean everyone is tripping over themselves to make your stay pleasant. A special shout for the management who are clearly running a happy ship! But most of all the staff in the pool bars and restaurants who work tirelessly and always have a smile. The life guards and animation team ( jazmin, Alvaro, Jose Carlos) who became part of our holiday and were beyond friendly us. Giving just the right level of attention and care at all times.

Sabrina

This is the worst hotel I have ever been to. For a 5 star hotel this is absolutely not worth your money. Let me begin with the check-in. They don’t explain nothing to you, just give you a paper and see what you’re doing with that information. We came to the room and the room was old, had broken facilities and dirty facilities. We went down to had food at the hotels Italian restaurant and sit down until a lady rudly came with no introduction and send us away. It was never mentioned that vou needed to make a reservation. Hotel guests are not priority they favor money over guest satisfaction. We spoke to Daniel from the reception and he was uninterested in the problems we faced at the hotel. They don't care about their own guests and problems, it's disappointing. The hotel say it's 5 star, I've been to many 5 star hotels but this is a 3 star hotel standard.

Ali Banaei

The staff were incredibly friendly, kind, and always ready to help. The room was fancy, clean, and the overall environment was fantastic. There were multiple pools, both indoors and outdoors, all spotless and inviting. There were several restaurants and bars to choose from. It’s a perfect place for chilling and relaxing. The only downsides were that getting there by public transportation was difficult and there was a lack of entertainment options. Other than that, highly recommended!

Ufuk Y.

This is an excellent luxury hotel! The rooms are clean, spacious, and very comfortable. The staff is friendly and helpful, making our stay enjoyable. A big plus is the free charger in the paid parking garage, which is very convenient for electric vehicle owners. The location is perfect, close to many attractions. The breakfast was delicious with a good variety of options. Highly recommend staying here!

Yura

A good 5 ⭐️ star hotel. The rooms are clean, and the hotel grounds are also clean. There are three outdoor pools and one indoor pool. As for me, there is nothing to do here. But if you want peace and quiet, I recommend this hotel))

Ale Flowers

This year, we stayed at this hotel for a few days with our two children for the third time. It’s a classic with good service and a very peaceful atmosphere. I love the location, and it’s always a reliable choice. However, I believe a renovation and proper maintenance of the rooms, especially the bathrooms, is necessary.

Lisa Hayes

Can not recommend this hotel enough, The beautiful smell when you walk in, cleanliness, spacious rooms, fabulous pool for everyone, great spa facilities, excellent food in the hotel, but most importantly, the staff! They are smiling, friendly, efficient and the manager of the hotel is just as nice.

Ian Pascall

The hotel is absolutely stunning, I am so glad we upgraded to The level. The staff are so welcoming, always willing to help you find ways for you to enjoy your vacation. It is like staying in an Italian village, lots of choice for restaurants in you want more than half board to choose from.

Kerry Enoch

What can I say!it was everything and more than I expected, the brochures really don't do the resort justice. It was so idyllic the most beautiful scenery amazing food.i stayed with my friend we had the grande suite on the level, and it was perfect I really couldn't fault anything. I didn't want to come home.

matt wootton

We have now stayed at this luxury hotel twice now. The staff are very friendly , helpful & accommodating. The general manager being Isabel Gonzalez is truly an amazing person. She is very passionate about all her guests having a memorable vacation/ stay . Nothing is to much trouble for her she makes sure that all her guests receive extra special treatment & treats them all like V.I.Ps. With this attitude she will take this hotel to the next level. She really is an asset to this hotel complex. Looking forward to coming back again with all the family to celebrate Christmas & the New Year at her hotel ! It’s 5⭐️ from us .

Lucien M

A beautiful place, a magnificent place with beautiful architecture. Large volumes and a breathtaking exterior. Water pools surround the dining room and the breakfast buffets are hearty, with something for everyone. Golf, tennis courts, fully equipped gyms and indoor pool. Sports enthusiasts will find plenty to keep them busy. Rooms are spacious and well-equipped, bedding is comfortable and the view from the ramparts is impressive. This is the destination to choose.

Michal Hope

My booking and check-in experience was great. I did, however, have a small finding-the-reception-building issue that I managed to solve fairly quickly. When I entered my room I was surprised at how much bigger it was for the price I paid. Not to mention the view! Usually I only get a nice view if I pay for it or if I'm a regular guest. Here I chose the cheapest room at a hotel I've never even heard of before. I did miss having access to free drinking water at my room, but truth be told I was actually met with a can of lukewarm water hiding behind a note saying "...we offer you this exclusive and natural gift...", so I can't really complain, can I? The staff were always smiling, being friendly and informative. Perfect service. However, one time I went to the spa building to get some verbal information and recommendation about their services, but living in the modern era I was instead given a QR code where I could find the information. So I went back up to my room while wondering whether a human or an android would perform the massage if I ever booked one. I chose to skip the massage and instead book an erotic massage outside of the hotel, but that's another story. I received a visit from a lady (not the masseuse) who had a fear of lifts, so we chose to take the staircase. We were met with food trays and trolleys on the way, some that we had to move to be able to pass. It was strange because it was supposed to be an emergency exit. Apart from that we had a nice staircase experience. Overall, I must say I'm very satisfied. I wish I had access to pancakes for breakfast, a shuttle bus to Benidorm, and the toilet roll in front of me instead of a 225-degree angle partly behind me... But all in all, I had a great stay!

Emily Hill

Most amazing relaxing hotel situated in a luxurious area. Pool side bar is great with refreshing slushies and a great restaurant. Would always recommend especially if you’re a golfer

Anastasia Vasilenko

Simply fantastic hotel where we had a pleasure to celebrate our wedding. We have come back there 3 years later and were happy to see that the hotel has not only survived the pandemic, but has got better! Design in details, great service, great food, extremely well kept golf courts! Definitely a place to come back over and over again to enjoy a weekend!

Jo Haldenby

We had a lovely time here, but a 5 star resort it isn't. Staff are great and the lobby looks the part. Breakfast was excellent and catered for all, from green juices and egg white omelettes, fry up, waffles, fruit, yoghurts.. I could go on. There are plenty of places to eat and we found Flute Bar, a short walk from the Hotel, to offer excellent bar snacks & very reasonable drinks. The rooms are spacious but tired. In 2022 you expect USB points. The shower is suitable for those under 5ft 8 and scalding was par for the course as fluctuations in shower temperature left you leaping in and out. I also expected our balcony to be as clean as our room. There wasn't a spa but I was able to book a facial as they had converted a room for beauty treatments. It was bliss. In all, nothing would put me off going back just not 5 star but on the back of a pandemic they have done well it keep it running as smoothly as it does.

Flandr Alcien

To start this review positively ; the setting of the hotel and the surrounding golf courses are wonderful. The parking lot in front of the hotel is practical. However, the hotel interior and the rooms are in need of extensive refurbishment, it is a bit outdated. The carpets in the hallway and room are filthy and smell badly. For a 5* hotel, the services were a kind of poor. We had to search for our room and bring our luggage ourselves - in the piano bar, we had to clean up the table and order at the bar (although there were 3 waiters) - Covid rules were not fully respected. Breakfast was OK but the tables looked a bit "cheerless". In short, for a 5* hotel, it just wasn't good enough which is regrettable at +160,00 eur/night.

Shaun H

Not a 5* hotel. There was some good things (big rooms, views, staff presence and usual friendliness) However I will list some of the bad things that outweigh the good - carpets were extremely outdated, as were rooms in general - our room was a good 5 minute walk from the lobby- and to not have anyone even offer to help with luggage was surprising - the hotels exterior has various water features but I noticed they only turned on the water at the weekend when it was busier - tap seal was broken meant first time tap turned on water splashed in my face. Other friends in rooms had to request to move rooms due to plumbing issues and smell of damp - Pool temperature was so cold no one ever went in. Strange that a 5* hotel didn't do anything to rectify this - there's no hotel bar. Just 3 restaurants and 1 has a bar in it. We purchased different cocktails and each of us agreed there was no alcohol in them, so not sure if this was poorly trained staff or a scam - the pool bar soft drinks from the bar tap tasted off - something of importance went missing in a friend's room and the customer service they showed to try and resolve was not at the level required. Not that we are blaming the cleaners but there was a lack of accountability from the hotel and promises were not kept to advance the situation If you are a golfer then you probably can look past this as the courses look great. For anyone else I recommend you don't stay here as there's surely better places in the area for value for money.