shaylen brown
Great resort, beautiful large pool, and friendly staff. Lots of chairs and space on beach! Good selection at buffet!! Rooms kept tidy and stocked and air conditioning is great! Clean facilities. Super fun activities during day in main pool areas!! Dinner reservations can be slightly frustrating if you have a large group size as may not be seated together despite your reservations. Overall has been amazing!! Pamela was so sweet and helpful!!
Hulya Ugur
My stay at Blue Bay Esmeralda Hotel was absolutely phenomenal! From the moment we arrived, the staff welcomed us with warm smiles and exceptional service. The resort is beautifully designed, with lush gardens and stunning ocean views that truly make it a paradise.
The rooms were clean, and well-appointed, providing the perfect retreat after a day of exploring. I especially loved the balcony.
The dining options were diverse and delicious! Each restaurant offered unique flavors, and the buffet was always fresh and abundant.
One of the highlights of our stay was the pool area, which was vibrant and full of fun activities. From water aerobics to pool volleyball, there was always something happening that kept us entertained.
The poolside bar was a great spot to grab refreshing drinks while enjoying the lively atmosphere.
What truly stood out was the attention to detail and the staff’s commitment to making our stay unforgettable.
Thank you so much!
Kade Rollins
I booked this trip with my fiance and her family. We had a great time, staff were always very friendly, welcoming, and went above and beyond to make us feel welcome. Our room was always clean and stocked with drinks, bartenders were always on point, food was great, we tried all the restaurants and we loved them all(especially the French). Our only complaint was that there is not enough seating around the pools, you have to get up at 7am to get good seats. Other then that we all had a blast! The entertainment they had was beyond great. There's also a lagoon that's beautiful and only a 10 minute walk away. We will be coming back once every 2 years just off the staff and food alone.
Brad Lafortune
I’m currently finishing a 7 day stay at Blue Bay with my partner and have many different thoughts and impressions to share. I’ll start with the good and then finish with the not so great. I suggest you read until the end.
The pools, beach, and grounds generally speaking at Blue Bay are beautiful. The pools are great and clean, the sand at the beach is clear, there’s plenty of room to spend the day in the sun or in the water, and the nightly shows are diverse and entertaining. The bars are good with friendly service and good drinks. The rooms were clean and the cleaning staff were friendly and passed by frequently.
Unfortunately, that’s just about where the good impression ends for us.
We first arrived (shortly after midnight) and were shown to a room where there was no bed and only 2 massage tables. We reported this mix up and were given another room which did have a bed, however it also had a broken ceiling fan and the lock of the patio door (which opens onto a public walkway) was broken. We reported the broken lock and subsequent security issue on multiple occasions, to multiple staff, and after 4 attempts over multiple days finally got it fixed. Needless to say, the staff and concierge services (who said are “here to help with these things”) were not very helpful, informed, and honestly often rude or dismissive. We later found out that our first 3 requests to have the lock fixed were never even submitted to maintenance. This was the case in most of our interactions with the concierge services and the front desk staff regardless of whether we spoke to them in English or Spanish.
The food was also extremely low quality. Most dishes at the buffet are cold, oily, or unseasoned. The food at the a la cart restaurants were of equally low quality unfortunately, despite some having high price tags associated with them.
There are very little vegetarian options beyond piecing together oily vegetables and miscellaneous carbs. There were no adequate protein substitutes for vegetarians.
We ordered room service once when we first arrived and were delivered a plate of Saran wrapped food that was completely cold and inedible.
I unfortunately suffered food poisoning from one of the dinner buffets.
The gym has no air conditioning and is essentially a green house with glass walls, the tennis courts are torn up, and when asked if they had tennis equipment to be rented or borrowed, the staff did not know.
Overall, I would not recommend staying at the Blue Bay unless you’re really not picky about food or service and you’re just looking for a nice pool or beach to have some drinks at. We will not be returning.
Hans Botha
For the rooms they are great the only thing people seem to not like is that the sheets do not get changed, they just are redone but other than that it’s great.
The service is great, the bars are always great, and so are the buffets, they clean your rooms even if you don’t ask for it which I believe is the only problem.
I love This location it’s beautiful and there’s a big pool and places to play sports.
This review is for the team of animation
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