Playa del Carmen

Cherry blossom cake

The service here is good, staff are very friendly. I see some people say there's no hot water but from my experience when it's sunny out the water temperature tends to stay hot but during cloudy days it's a little cooler, not sure if they use solar panels for water heating. But it's generally pretty sunny here, for the 7 days only the first day water was cooler, rest of the days it's a decent temperature. For room service I noticed as long as you don't hang anything on your door it will get cleaned, usually faster in the morning since a lot of people sleep in. The first couple days room service was questionable but later on it was generally good. Really think the staff training on room cleaning could be better since people do tip for that. Beach chairs are limited and a lot of people like to "reserve" them with towels. We brought inflatables so we just found a good spot and sat on those. I find the buffet is ready good, have a lot of good options and servers are very nice. I do wish there's a bar menu for people who don't usually know their drinks since I'm one of those people. Generally I like it here, I don't mind the walking since I tends to over eat at the resort, but I know some people don't like the walk to the beach.

naresh eeda

Positives: Friendly Staff: The hotel staff was exceptionally welcoming and accommodating, contributing to a pleasant overall experience. Flexible Check-In/Check-Out: The early check-in at 1 PM and late check-out at 1 PM was a significant plus. Additionally, we were allowed to store our luggage until 5 PM, making it easier to enjoy our last hours without the burden of our bags. Quality Buffet and Drinks: The buffet offered a diverse selection of delicious food, and the drinks were well-prepared and enjoyable, enhancing our dining experience. Negatives: Limited Activities: Despite a variety of activities advertised, there was a noticeable lack of events during our stay. Aside from the nightly show, the hotel felt quite quiet and somewhat boring, which may not appeal to guests looking for a lively atmosphere. Humidity Issues: The rooms suffered from excessive moisture, which was uncomfortable. The absence of a dehumidifier made the situation worse, affecting our overall comfort. No Iron in Rooms: The absence of an iron box in the room was inconvenient, especially for guests who prefer to look well-presented without having to request ironing services. Expensive Taxi Service: The taxi service offered by the hotel was quite pricey. We discovered that walking to the nearby road and taking a bus was a far more economical option (30 pesos compared to 800 pesos for a hotel taxi). Limited Golf Cart Availability: While the hotel provided golf carts for transportation, their limited availability often prioritized guests checking in and out, leaving other guests waiting or having to walk longer distances. Terrible beach: The beach was terrible with a lot of seaweed

Jack Bieler

This resort is a little run down, with decent facilities (beach, pool) but showing its age (both elevators in our building were broken most of our stay). They will constantly pressure you to join their privilege club, sit through a presentation for perks, etc. The food looks good, with lots of variety, but for some reason I never had an appetite when it came to actually eating it. The only really outstanding food item was an exquisite cauliflower soup at one of the specialty restaurants. However the low rating is mainly because there was a nagging feeling of dishonesty from the staff. Several incidents left us with very low confidence about the place, and bitter feelings. Can't prove anything but we’ll pick a different resort next time. 1. My wife left a personalized jacket on a chair at one of the bars. No one could have honestly not noticed that it belonged to a guest. It was not turned in to Lost & Found; it just disappeared. 2. My goddaughter left her rings, one with a very small ruby, on the end-table next to her bed. It disappeared one day while we were out, when housekeeping were the only people in the room. 3. Upon checkout, we were not allowed to leave the property until we paid a $50 fee, without any documentation. The desk clerk maintained that it was mentioned on a letter she claimed we had been sent, but refused to explain it, and refused to give permission for us to be released from the resort until my wife relented and paid. We requested a statement explaining the charge and she refused, and the management company did not respond to subsequent email and phone requests.

Paula Pacheco

If you are looking for fancy rooms this is NOT the place for you. The rooms are dated but they are clean (which is what we care about). The food so far has been delicious, everyone has been welcoming and very nice. The hotel is on the larger side but is walkable. The beach is beautiful and the pools are huge! We wish there was a swim-up bar but it’s not the end of the world. Overall, so far our stay has been great and for the price you can’t go wrong.

Ben Kirschnik

The best part of my trip was breakfast every morning. Fernando and Miguel were the two best servers I've ever had. Super attentive and was always 1 step ahead of me. As soon as I walked in the door my table was clean ready and I was greeted with a smile. They remembered my favorite drinks and never kept me waiting when it was empty. Ignacio at the poolside bar also never had us waiting long despite how many people were in line. I have never seen someone make drinks so quickly. He only had 1 blender but he knew use efficiently. Margarita and Claudia gave a very nice relaxing massage. A great way to unwind after traveling and start a week of relaxation. If it weren't for all of the staffs hard work I might say bluebay is not worth the stay, however, they made me feel at home. I could tell they all really want the guests to have the best stay possible.

Elizabeth Sawyers

My group of friends stayed at The Hilton. Went had the best time at the resort. Valerie, Alberto, Manuel, were so great to us, and entertained us throughout our trip. They really made our experience so much more enjoyable. Knowing they are devoted to their jobs. The place was always so clean, and everyone was super welcoming! I did not want to come home! But I sure will be back!

Krithi

My husband and I stayed here during our first trip to Mexico. The warmth and hospitality of the staff was unforgettable. Amenities were great, property well maintained and our room was spacious. As fitness enthusiasts we also enjoyed wellness activities offered at the resort - particularly the aqua bike activity at that Rodrigo conducted - challenging but fun. Highly recommend! Had to reduce a star because the cocktails, though well presented, lacked the balance and depth of flavor we were hoping for. That said, these minor shortcomings didn’t overshadow the overall fantastic stay.

Allie Myers

Went here on a girls trip and had so much fun! The staff were all so friendly, fun, and welcoming. We especially loved Ulysses, Edgar, and Deborah with the entertainment team and Lenin and Javier who were working at the buffet. The rooms were spacious and kept clean for us everyday. Our favorite dinner spot was Asiana but mostly all of the food was super good! We would all recommend this place and would love to visit again.

Janice Cama

My family and I have stayed at Playa 8 or 9 times over the past several years, we really enjoy staying here or we wouldn’t keep coming back. The staff has always been wonderful and they remember us from our previous stays. The property is beautiful and the ocean out front is too. We just arrived today to do our first Thanksgiving on the property! So sorry to hear “Grandpa” retired a few months ago - loved seeing him from year to year, glad he had a wonderful retirement party. Thanks for making our stay memorable.

Vladimir

The good : bed is very comfortable, staff is very helpful and making sure of your satisfaction. Location is Awesome, good entertainment, very clean and well kept over all The bad : food is ok even the Mexican cuisine is not that great, no hot water in the shower, room service late is over 2 hours, rooms feel more like a over gratified la Quinta with uncomfortable furniture then a 5 star . Beach is all rocks so swimming is treacherous, they will up charge you for quality drinks and food. Note: If you get the better suites you might have a complementary butler and free access to a beach Cabana and premium dining, I wish i was told before half way in my stay .

Aleksandra Macintyre

Fantastic Stay at a Lovely Hotel I had a wonderful time at this hotel! The rooms were spotless and well-maintained, and the food was absolutely delicious. The pools were clean and very inviting. While the beach is a bit rocky, it’s only a short walk from the hotel, which makes it very accessible. If you’re planning to visit Playa del Carmen, it’s a bit too far to walk, so taking a taxi is the best option. Overall, I had an amazing experience and would definitely recommend this hotel to others!

Christine Brittain

Wonderful resort. Staff are so friendly and helpful. Loved the Italian restaurant but long wait for a table. Daniela on the Joy and wellness team was so informative and sweet. Loved the shuttle services around the resort. The newly introduced spa activities were great. We will be back. It would be good if the resort did not allow people to reserve beds all day at the beach without appearing all day but that's human nature I guess!

Fayçal Mounir Ouafi

Our November 2024 stay at The Fives Beach Hotel and Residences was simply unforgettable! Traveling as a family with a 4-year-old, a 2-year-old, and a 6-month-old baby, we experienced a level of care and hospitality that truly exceeded our expectations. The staff were warm, attentive, and always eager to ensure we had everything we needed for a comfortable stay. The food options were outstanding, with a variety of restaurants to suit every taste. We loved the beachfront choices, offering casual pizza, Mexican dishes, burgers, and fresh seafood, as well as more formal dining spots perfect for an evening out. Each meal was delicious, and we appreciated the range of choices that made dining a joy for the whole family. The pool areas were another highlight, with several pools to explore, including a stunning infinity pool with sea views and a dedicated kids’ pool that quickly became a favorite for our children. The hotel is wonderfully family-friendly, providing all the essentials for a young family right in the room. If anything was missing, the lobby staff were only a call away, ready to accommodate any need. We were also impressed by the kids’ club, which offers supervised activities where children over 4 can play on their own, while those under 4 are welcome with a parent. We did encounter a minor issue during our stay, but Miguel and Mercedes took care of it quickly and professionally. Their prompt attention turned a small inconvenience into a testament to the staff’s commitment to guest satisfaction. Overall, our experience was fantastic, and we highly recommend The Fives Beach Hotel for families with young children. From the beautiful facilities to the dedicated staff, it’s a perfect destination for a memorable family getaway!

Alfred Hoxhaj

We stayed at the fives for my son's beautiful wedding. It was such a wonderful experience, from the staff, the room service cleaners, the resort itself. We had such an amazing experience with Crystian one of the servers at the buffet, he was so friendly and attentive like every single employee at the Fives was. I recommend this resort to everyone. We got to see some interesting animals and the beach was also very beautiful. 10/10 experience of a lifetime. Thank you everyone at The Fives resort!

C T

I had a great time, once again, at The Fives Resort Spa in Playa del Carmen, Mexico. I completed my 1st two (2) official Hydrotherapy Treatments: the first in Aug 2024 with Aldo and the second in Dec 2024 with Ms. Tony. The Ladies at the Reception / Check-In are all very pleasant. But Aldo and Tony ROCK!!! Aldo did such a great time Coaching me through the process (Steam Room, Sauna, Cold & Warm Tubs and Showers), that when I arrived the second time, Tony's job was easier - I knew what to expect. I appreciate Aldo and Tony's attentiveness, professionalism, and just being happy, pleasant individuals. Aldo - it was great seeing you again and I look forward to seeing you and Tony next time. Tony- thanks for sharing the Baby Monkey experience with me. He/she will be much bigger on my next trip. Lol! Fir both of you - Keep doing the great service that you provide!❣️ Cheers! 💚💚💚