Sissi

Francisco Oliveira

I had a very disappointing experience at Castello Village Resort, and I feel it's important to share it with future guests. Here are the main issues I encountered during my stay: 1. For the first three days, the beds were made, but after that, the sheets were just left on top of the bed, and we had to make them ourselves. I've never seen this in any hotel, especially one rated as 4 stars. 2. The room door didn't feel secure. It wasn’t an exterior door, and there was a gap through which you could see inside the room. I didn’t feel comfortable leaving my valuables there. 3. The buffet was very basic and disappointing, especially in a country known for its great food. To make matters worse, the fruit served was canned. 4. The bathtub didn't seal properly, which caused water to flood the bathroom floor every time we used it. On top of that, the faucet kept leaking, making the situation even more unpleasant. 5. The hotel staff showed little interest in resolving issues. When we complained about the unmade beds, they said they would send someone, but no one ever came. 6. Drinks at dinner only arrived when we were almost done eating, which ruined the dining experience. 7. The rooms did not match the pictures on the website. The difference was significant, which makes me question how this hotel is rated 4 stars. In conclusion, I cannot recommend this hotel. The experience was far below what I expected, and it doesn't live up to its advertised rating.

Karen Stewart

Most staff were friendly, room was clean, good location. Only complaint was enquired at reception if we could keep our room on the next day as our flight was late evening and we would have to vacate our room at 11am, we were told by the lady at reception that the hotel was fully booked but we could use the shower at the pool and communal toilets, this did not appeal to us so we went on booking. com to book an alternative hotel for the day when to our astonishment Castello village resort were advertising rooms available. We booked a room and went back to reception to let the lady know rooms were available and no explanation or apology was given to us. We will not be back.

Chris Clark

Stayed two weeks here. The staff are great, the hotel is a bit shabby and needs some work doing to it, the main light didn't work in our bedroom. The food is good but can feel a bit repetitive, same as all inclusive hotels. In the whole we have had a great stay here and would recommend getting the sea view room.

erika basha

I went to this hotel with my mom a few years ago but i only have good things to say! The first positive thing was that me and my mom arrived very late (11pm) from the airport, and the hotel staff had made us a plate with food to eat, which was extremely nice. The position of the hotel is great, very close to the beach. The staff of the hotel was very friendly and available, they helped us with every request! The building was very beautiful and well organised, with beautiful pools and a spa. We had an amazing stay and we highly reccomend this hotel.

Deborah Barnett

The hotel was ok rooms cleaned daily. No issues with cats in the outside eating areas only ever one cat . Always on the floor never tables or chairs. Usual holiday resort only shops and bars locally. Only let down was the food in the restaurant was only just aired never hot . What makes this hotel is the staff they work such long hours but are always very pleasant. Michael the restaurant manger is a very caring man went to the reception and came back to me with mosquito plug in for me after I had shown him the bites . And he even came to reception to say goodbye on the day we were going home. Really relaxing hotel so would recommend and I would definitely visit again

Steve

Amazing hotel. We are in a swim up room, and it has been perfect. Few niggles with the room as I think we are the first ever guests to stay in it, however they were all sorted out quickly. The service is excellent, the staff are all very friendly. We are here on a bed and breakfast tariff, and the breakfast has been great. I wouldn't bother with evening meals or lunch, there are so many nice tavernas around that do fantastic food, as tourists we need to keep them in business.

Renée A.

We had a very relaxing and tranquil stay at Castello Boutique. We stayed in one of the suites with sea view and infinity pool which are amazing, we enjoyed watching the sunset and sunrise from our balcony. The staff were very welcoming, Aphrodite and Christina on reception were particularly helpful. Good breakfast spread and clean facilities. Recommend going early for breakfast if you like hot/warm food. The hotel is close to shops and restaurants only 5 mins walk away. There is a lot of building works within the vicinity but this didn’t affect our stay in any way. Gave 4 stars instead of 5 because the gym is inadequate for a 5 star facility. Needs air con and better variety of equipment. Also the air con on our floor stopped working one night and the heat was unbearable to sleep. The night porter really tried to help but moving room at 3am wasn’t ideal.

Ray Buckley

Im sorry to say that I came home after a week here feeling disappointed and still feeling aggrieved at the cost for such poor quality. Lots of plus points -excellent, friendly staff, very clean etc but I was very disappointed with the food, quality and selection were very poor for such an expensive holiday. Very limited choices of main courses and most were cheap cuts of meat prepared into local dishes. I have to say the turkey roll was disgusting - tasteless, full of gristle and bits of bones and no special diets meals for my wife who is intolerant to gluten. The food was nearly always cold despite being in heated containers and portions small - a very thin pork chop cut in half!! What's that about? I should have booked B&B only and used the many local eateries My other 'beef' is the superior swim up room which was very nice but the private sun lounging area and pool, didnt see the sun after midday so definitely not worth the extra money. We could only sunbathe outside our room for about an hour first thing in the morning before the day heated up so the pool was very cold too! We could have had a 2 week 5* holiday with much better food for the price

Russ

A lovely hotel in the heart of a beautiful village called Sisi… Very close to the centre and everything that is going on. Breakfast isn’t great with a limited choice - however, it is very close to local tavernas and restaurants - with fabulous choices for lunch and dinner.

JAN HOB

No negative, all the staff are amazing can’t do enough the managed are about and make a point of speaking to you . It is spotless clean the maids speak and helpful . It is central to everything. The beds and pillows are very comfortable good bedding white towels not grey looking ., Nice swimming pool indoor is a very warm one . It’s nice to have staff making a point of speaking to you , had a week now another to go can’t see it been any difference as everyone is so natural well done thank you for a fantastic holiday

Zoe Taylor

We have visited Maritimo twice now and are looking forward to going back for a third time next year! This family run hotel is just perfect, our new favourite place, the staff are all so kind and make you feel so welcome! The rooms are beautiful, the views are stunning and the location is fantastic. Lovely pools, lovely facilities, lovely food and the best team of wonderful people working there. We love our morning coffees in the pool bar with the beautiful Lorena and Athena and relaxing in the bar watching the sun go down in the evening with drinks with Nicos! Beautiful place with beautiful people, I cannot recommend this hotel enough! Xx

Anne Saunders

A lovely hotel right on the sea front. About 10 min walk across the other side of the harbour but 2 min walk to other shops/bars. There is a cove across the road from hotel with clear waters to swim in. You can watch the small boats come in. The hotel has 2 pools, one has the pool bar with big selection of food and drinks, plenty of places to sit, the other pool is nice too and quiet for a relax. Both very clean. There is also a grassy place to sit and hear the sea and relax on sunbeds. The lady at the pool bar was lovely, Athena I think her name was and the other lady in the restaurant Georgia was real nice. Please thank them. All staff were friendly. Breakfast & dinner at the restaurant was lovely and plenty to choose from with different varieties too each day. We paid/booked a garden view but unfortunately we didn’t get that. It was a nice quiet room but balcony looked over a side road but it was ok though as there was a big tree to block us and it was a quiet side road. The whole holiday was fantastic. I would definitely recommend staying here for couples and Adults rather than kids.

Jennifer “JenlouX” Clare

I had the most wonderful 10 days here. The food was exceptionally nice. The hotel was flawless. The staff were beyond helpful. The swimming pool was stunning. My friend was even given a gorgeous birthday cake on her birthday. I will definitely be coming again. There was nothing that I didn't like about this hotel. We had the best time thankyou so much for our lovely holiday. You guys made it the best for us.

Oladele Fameso

Located in Crete. It is about a 30-minute drive from the International airport at Heraklion. The hotel is located just by the sea and it is a sight to see. The hotel has a large lounge at the reception area, and of course, it is wheelchair accessible. The receptionists are quite friendly and professional. They provide breakfast and dinner. Although the dinner doesn't come with water- you would need to pay for that separately. The dining area is pretty close to the lounge - it is next to it. The dining and lounge oversees a measurable swimming area with a guard. The poolside has got a sitting area where people can relax and order drinks. If that is not interesting enough, you may take a stroll just outside the resort, and the beautiful sea is before you. There are sunbathing seats with umbrellas present here. This hotel has also got a spa, an additional swimming pool, air-conditioned, and spacious rooms that have also got patios. Depending on what room you choose, you can give a garden-view or sea-view( look could be overlooking the sea) As far as I know, there are two people and three people rooms which have got 2 beds and 3 beds respectively. This is a hotel I would recommend any day.

Tony Bliss

We stayed in Maritimo Beach Hotel in mid-August 2024 for 2 weeks. The staff are very friendly and helpful. The rooms are very clean with daily cleaning, there is no room safe, a kettle with tea and coffee making if needed, a small fridge to store drinks that can be bought from the supermarket up the road. The area aroundpool is on the small side with sunbeds that could do with being renewed. The swimming pool is good for children as it is not too deep, was only 1.3 to 1.4 meters depth. The grass area below the pool is the place to go if you are looking for a quiet place to sunbath. The restaurant area is spacious and clean with a great area for dining outside. The food was a bit of a letdown for a 4-star hotel. The food was adequate but not exciting it seemed that once the food had gone, there was no more even when dining at 7.30 pm this was the same at breakfast. Compared to the 4-star hotel, we stayed in last year in Rhodes. Would stay here again only doing B&B

Annemiek Stens

Booked a two bedroom family suite, but upon arrival were placed in one large space with 4 beds (so not separate bedrooms) - which was not convenient traveling with two little kids. After some perseverance and with help of our local travel agency agent, the next day we were offered an alternative suite which did meet our expectations. From that point onwards the remainder of the holiday was great! Great location, small scale resort, kids club was superb, food was tasty, drinks okay but some very sweet. Would recommend!

greig watson

Large package tourist hotel set out in a series of low rise apartment buildings. Good location on the coast and just a short stroll from the town. Food is fine (apart from the oddly empty a la carte greek restaurant) and staff mainly friendly (apart from the occasional frosty receptionist). Some elements (room fittings, sun beds, tennis court) slightly shabby. Unheated pools a big minus as by October they were just too cold to use for more than 15 mins

Nguyen Anh

The view was great from our room, with decent furnisher more boutique then modern. The housekeeper Lady was great with being flexible with our personal schedule making our trip more stress free and enjoyable. Definitely recommend this place to relax and blow some steam.

diane

Please do not believe any poor reviews. This resort is a quiet resort in a great location. Receptionists and managers were lovely. Room was lovely and cleaned every day by a lovely housekeeping team. All staff were so helpful and so nice. The food selection at all meal times was excellent. The resort is kept to a very high standard and cleanliness is also a very high standard. I would highly recommend this resort especially for families they have a variety of pools and a kids club!

Leah Jones

Had a lovely holiday at Vasia Hotel. The staff was very welcoming and friendly. Great entertainment and music at the Cotton bar and learned some of the local language from Esma the bar man.Sisi is also a stunning little town with a cute harbor. For sure we will be visiting again

Vojtěch Jasný

I felt we got very good value for our money spending our week long vacation here. The staff were very nice and hospitable, the food definitely above average for the price category. The animation team did a great job entertaining our kids (8 and 10 y/o) with their daily events, especially the disco. We very much enjoyed the privacy of the hotel beach as well as the pool. At any time we could get drinks and small snacks from the bar. Initially we had some issues with the AC in our room, but those were quickly resolved. The rooms are not the shiniest to be sure, but you won't be spending that much time in them anyway, so we didn't find that to be a big deal. I would definitely recommend this hotel for a family vacation.

Polina Medvedeva

We had an absolutely unforgettable stay at this hotel! The staff were incredibly helpful and attentive, always going above and beyond to make sure every guest felt welcomed and comfortable. They even gifted us a nice package of local goodies before we left. The hotel itself is like a slice of paradise – stunning views and a beautiful beach just steps away. It’s small, very private territory surrounded by mountains. It’s seems like you don’t need outside world, because everything is right here. The cocktails options were great (try green apple martini) and food was delicious, a lot of fresh meat and fish, local produce, live cooking. The only controversial thing is a bit worn out rooms, but it didn’t bother us at all.

Chris

Everything was very good (service, smiles, food variety, landscape), but the rocks under the water when entering from hotel beach. I've seen older people (>75) that had real problems when trying to enter the water and they said "we broke our legs here". Why not remove the rocks (after season) and really ensure a comfortable experience at the seaside for people that come for a 7 days holiday in a Grecotel hotel ??

Hannah Willcox

Absolute gem of a hotel. Hidden away and far from the crowds. Beach side hotel. Secluded location. Fabulous pool. Delicious food. Great service. Rooms were a bit disappointing and very hot! Air conditioning on but set so couldn't change which made the room uncomfortable. Bathroom quite basic however, the rest of the hotel was fantastic. Staff were wonderful. All inclusive with free use of pedalo and kayak when not too windy.

James Simmonds

I booked this hotel through TUI, after reading positive reviews and seeing a nice modern hotel. my partner and I both work extremely long hours and our annual leave is a time for us to relax, rewind and enjoy ourselves. We arrived at Grecotel Meli Palace on Thursday 26th September the early hours of the morning, We was met by an elderly gentlemen who was pleasant spoke good English checked us in, and offered us a drink showed us to our room, We were both extremely disheartened and upset by the room we were given room 103, the room was extremely dirty, outdated mould on the bathroom shower curtain. Furniture floating on metal frames… hairs everywhere. Uncomfortable beds. It is a real let down that the rooms are such outdated elsewhere within the hotel is immaculate and modern… Staff- the staff make the place, our sincere thanks go to Giorgos, Maria, Pablo, Rosemary and Wojtek who made the entertainment up a little bit. Food - we were both impressed by the selection of food on at breakfast and lunchtime, however in the evenings we found many things salty pastas rice and meats, we weren’t the only people to say this. One night we had chicken breast cooked on the grill plate we cut into it and the chicken was RAW. some more time and due diligence when cooking is needed… photos attached. Drinks menu very good, cocktails nice. Beer nice. Would be nice to have drinks in the room, Instead of one bottle of water… not replenished you have to do that yourself. Entertainment isn’t up to par, we had the entertainment team tell us that everything is done on a “Budget”. That tells you something?. Very basic not a lot on. We were looking forward to using the pedal boat however they told me it was broke and had been for a while. and the kayaks looked outdated too. Overall the hotel is modern in the areas they want people to see but rooms are extremely outdated need modernising to bring it up to the standards you would expect… Wi-Fi - non existent it’s only available in the main lobby but very slow. We will probably not come back to this hotel due to the standards of the rooms and food. The TUI excursions made the trip.