MrGravy

Overall good time very clean and maintained. Any issues we had were promptly handled. The pools were amazing although we had rain for half our trip. The beach is also beautiful. The best food we had was at the Japanese restaurant by far.

Catherine Matthews

Beautiful resort, any issues with the room we’re fixed quickly by guest services. Picky eaters will have some choices like hotdogs and french fries available at almost all times. Beautiful pool, and very kind staff.

Becky Soppitt

This was a great experience! The resort itself was gorgeous, with great restaurants (French and Italian were our favourite), the buffet was great- there was always something we found to eat. Our AC in our room broke one night and we asked Housekeeping to fix it when we were out for the day and they did! So that was lovely. It was a great trip- well worth the price

Ryan Guthrie

The resort is great. Very accessible, pool is lovely and great temperature. Room is spacious and the whole resort is clean. Beautiful beach and friendly staff. The animation team are brilliant. Always happy and positive, bringing a friendly and enthusiastic vibe to the whole resort. Couldn’t recommend enough

Justin Hill

We had a great stay here at the Barcelo Occidental Caribe. The rooms were clean, we were able to get into all of the restaurant which was a great experience. The games were fun, and Valentin put on a good show for the group, with an appreciated variety of languages for the multi-lingual crowd. Looking forward to visiting again when the cold weather hits next year

Dwight Inn

I booked a 6-night stay at this hotel, and unfortunately, it was a disappointing experience from the start. While I appreciated the airport pickup and the somewhat slow check-in process, things went downhill quickly once I got to my room. The air conditioning didn’t work, and despite the butler’s assurance that a repair person would address the issue, he insisted it was functioning when it clearly wasn’t. After waiting for four hours and having to escalate my concerns to the supervisor, I was finally moved to another room. The new room was a complete letdown—it was dirty, with mold and dampness throughout, and hair littered the floor. The room,furniture and bathroom showed significant rust and wear, and the couch was so filthy that it stained my clothes when I sat on it. The staff were generally unfriendly and unhelpful, which only added to my frustration. Dining options were severely limited; we could only eat at the buffet, which offered a disappointing selection. I was told that reservations were needed for the other restaurants, but they were all fully booked, and many were closed. After just two nights, I decided to check out and move to a different hotel. The only positive aspect of my stay was the outdoor garden, which was lovely. However, it wasn’t nearly enough to make up for the overall dissatisfaction I experienced. I cannot recommend this hotel based on my stay.

olga blanco

We visited in August and stayed for 15 days. We stayed at the Royal level and were quite disappointed with the food a la carte restaurant. The Staff was very moody. We never got a smile or a proper welcoming. We have been members for 20 years and this was by far the worst service ever. The royal level bar was great and so was the staff. Always with a smile and very professional. Thank you Enrique and Willy who have made our stay a memorable one. The beach is spectacular it sure is a paradise. The rooms are well kept and clean and well situated as everything is close by. We have stayed in building 21 on the main floor which we have enjoyed very much. Overall the resort itself is beautiful and very clean. Only down poor was the food and service at the Royal Level (cold atmosphere). If you can offer more choices on your menu and change the staff it will make a difference. Did not feel welcomed at all in this restaurant as a member. We enjoyed eating at the buffet and the other restaurants where we were welcomed and treated nicely.

Sydney Hook

This is a great value all-inclusive resort! The grounds are kept meticulously clean, with the exception of the main pool which is a bit grimy alongside some beach chairs, but thats very minor against everything they do really great. For food the buffet is way better than the restaurants- don’t be fooled by the hype it’s just not worth it. But everything is beautiful and even the cheaper rooms have great views of the pools. They have a great segment of the beach, quality rooms and food options especially for the rate. They also offer tons of free entertainment on site. Note on the restaurants - you will need reservations for them, and you will need to make those reservations ASAP when you arrive. The day we arrived the soonest restaurant reservation we could get wasn’t until three days later- and that was during off-season. So make your selections for the week and book it at the desk all at once, asap!!!

Manisha Persaud

I celebrated my birthday at Occidental Punta Cana. It was my first time in the country and first time at an all inclusive resort. The resort was always clean and I was always attended too when I needed help. The staff was very friendly and reliable. Entertainment was fun and overall I really enjoyed my stay.

Katharine Walker

I want to start by saying that I’ve stayed at this resort around 8-10 times, and it’s been one of the main reasons I continued to visit and even interned in Punta Cana. However, I recently planned a trip with friends earlier this month and, to be honest, I was quite disappointed. The overall service wasn’t up to par. A handful of the staff were unfriendly and although I always tip, it was almost expected and often times not appreciated. Getting served at the pool was nearly impossible, and we waited almost 45 minutes to an hour to be attended to at the a la carte restaurants, where we had reservations almost every evening. Additionally, I called the front desk 4-5 times for the same request, and each time I was told someone was coming, but no one ever showed up. Sadly, I don’t think I’ll be staying at the Occidental anymore, which is unfortunate because it used to be one of my favorite places.

charlotte pastor

Wow. 100% would come back and not just for the beauty of the resort and the stunning beach vibes but mainly because of the staff who were all so welcoming and attentive to making our stay a memorable one! The food was good, lots of options! Love the activities and entertainment that were held throughout the day! Special shout out to Mango, Marlenis, Powell, La Máquina and Oscar who made our stay one to remember forever. They always knew how to put a smile on our faces and ensured we were having a wonderful time at the resort! Thank you to all the staff! You all work so hard and deserve all the happiness in the world! See you again one day! ☺️💛

Alexandra Diaz-Izurieta

We went on a quick trip. The beach was beautiful. Our room was in the adult section with a beautiful view. The food at the hotel was pretty bad, drinks were ok on our side. However, the drinks on the regular side were not good… The servers wouldn’t go to the hotels private beach to serve you, you always had to go back to the bar if you needed something. This is such a beautiful place that the hotel could totally improve food and drink quality for a better experience.

Mara Zervas

We stayed at Sunscape for 12 nights and had a wonderful vacation. We would especially like to thank the tennis instructor, Leonel. His friendly and engaging personality made our tennis sessions and archery practice incredibly enjoyable. Because of him, we made it a point to visit every day. He truly made an already great vacation even better. We highly recommend taking the time to meet him if you book a stay at the hotel. Thanks Marco & Mara

Людмила Сенчило

I had the most wonderful time during my stay at this hotel from September 29 to October 10, 2024! From the moment I arrived, the entire staff went above and beyond to make sure I felt welcome and comfortable. Everyone, from the front desk to the housekeeping and restaurant staff, all taff in the beach and pool, was incredibly friendly, attentive, and professional ❤️The service was exceptional! The hotel itself is beautiful, but it’s the amazing team here that truly makes the experience unforgettable. I look forward to coming back here with my boyfriend or family

Egor Bardo

Overall, our stay at the hotel was quite pleasant, meriting a solid 4 out of 5 stars. It's evident that the staff puts in a lot of effort to ensure guests have a good experience. However, there were a few notable issues that ultimately led us to rate it a 3. Firstly, we were not allowed to play table football, which was quite disappointing. The reason given was that it was reserved for teenagers, yet the room was completely empty. Why couldn't we play? On my wife's birthday, we dined at the Damario restaurant and waited an entire hour for our dishes. When they finally arrived, the food was cold. This was quite disheartening on such a special occasion. We requested laundry service to our room, expecting a prompt response. However, after waiting for two hours, no one showed up. The hotel's doctor barely spoke English, which made communication quite difficult. To take the prescribed medication, we needed water delivered to our room. We waited two hours, called again, and only after an additional 40 minutes was the water brought to us. At the VIP restaurant, our lunch experience was far from ideal. We waited 20 minutes for a waiter and then another 40 minutes for our food. This was simply unacceptable. On one occasion, we ran out of toilet paper and requested more. We waited for an hour, called again, and it took another 40 minutes to get it. On our last day, construction work started right outside our window, with drilling, tile laying, and polishing. This was extremely disruptive, especially when guests are trying to rest after lunch. The noise level was very high and unnecessary. In conclusion, while the hotel has its merits and the staff works hard, these issues significantly affected our overall experience.