Dwight Inn
I booked a 6-night stay at this hotel, and unfortunately, it was a disappointing experience from the start. While I appreciated the airport pickup and the somewhat slow check-in process, things went downhill quickly once I got to my room.
The air conditioning didn’t work, and despite the butler’s assurance that a repair person would address the issue, he insisted it was functioning when it clearly wasn’t. After waiting for four hours and having to escalate my concerns to the supervisor, I was finally moved to another room.
The new room was a complete letdown—it was dirty, with mold and dampness throughout, and hair littered the floor. The room,furniture and bathroom showed significant rust and wear, and the couch was so filthy that it stained my clothes when I sat on it.
The staff were generally unfriendly and unhelpful, which only added to my frustration. Dining options were severely limited; we could only eat at the buffet, which offered a disappointing selection. I was told that reservations were needed for the other restaurants, but they were all fully booked, and many were closed.
After just two nights, I decided to check out and move to a different hotel. The only positive aspect of my stay was the outdoor garden, which was lovely. However, it wasn’t nearly enough to make up for the overall dissatisfaction I experienced. I cannot recommend this hotel based on my stay.
olga blanco
We visited in August and stayed for 15 days. We stayed at the Royal level and were quite disappointed with the food a la carte restaurant. The Staff was very moody. We never got a smile or a proper welcoming. We have been members for 20 years and this was by far the worst service ever. The royal level bar was great and so was the staff. Always with a smile and very professional. Thank you Enrique and Willy who have made our stay a memorable one. The beach is spectacular it sure is a paradise. The rooms are well kept and clean and well situated as everything is close by. We have stayed in building 21 on the main floor which we have enjoyed very much.
Overall the resort itself is beautiful and very clean.
Only down poor was the food and service at the Royal Level (cold atmosphere). If you can offer more choices on your menu and change the staff it will make a difference.
Did not feel welcomed at all in this restaurant as a member. We enjoyed eating at the buffet and the other restaurants where we were welcomed and treated nicely.
Sydney Hook
This is a great value all-inclusive resort! The grounds are kept meticulously clean, with the exception of the main pool which is a bit grimy alongside some beach chairs, but thats very minor against everything they do really great. For food the buffet is way better than the restaurants- don’t be fooled by the hype it’s just not worth it. But everything is beautiful and even the cheaper rooms have great views of the pools. They have a great segment of the beach, quality rooms and food options especially for the rate. They also offer tons of free entertainment on site.
Note on the restaurants - you will need reservations for them, and you will need to make those reservations ASAP when you arrive. The day we arrived the soonest restaurant reservation we could get wasn’t until three days later- and that was during off-season. So make your selections for the week and book it at the desk all at once, asap!!!
Manisha Persaud
I celebrated my birthday at Occidental Punta Cana. It was my first time in the country and first time at an all inclusive resort. The resort was always clean and I was always attended too when I needed help. The staff was very friendly and reliable. Entertainment was fun and overall I really enjoyed my stay.
Katharine Walker
I want to start by saying that I’ve stayed at this resort around 8-10 times, and it’s been one of the main reasons I continued to visit and even interned in Punta Cana. However, I recently planned a trip with friends earlier this month and, to be honest, I was quite disappointed. The overall service wasn’t up to par. A handful of the staff were unfriendly and although I always tip, it was almost expected and often times not appreciated. Getting served at the pool was nearly impossible, and we waited almost 45 minutes to an hour to be attended to at the a la carte restaurants, where we had reservations almost every evening. Additionally, I called the front desk 4-5 times for the same request, and each time I was told someone was coming, but no one ever showed up. Sadly, I don’t think I’ll be staying at the Occidental anymore, which is unfortunate because it used to be one of my favorite places.
My Booking
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