Chelsea Riggins
Had an absolutely wonderful time with my sister. Everyone at the resort was so kind, the rooms and the resort in general were super clean. The food was delicious. We ended up upgrading to the royal level which was so worth it. We did not stay in a royal room but that did not bother us at the standard room was wonderful. We ate at the royal restaurant, the seafood restaurant, steakhouse and buffet and everything was excellent. Definitely would love to go back at some point.
D Andrew Hoch
We just got home from 4 nights in Paradise!! From the start the staff made our stay amazing! Danny at the front desk really helped answer all our questions and showed us the ropes for our first all inclusive experience! The beach was amazing as we're the pools. The Mexican restaurant and steakhouse were the best meals. I was a huge fan of the buffet, but the omlettes and fresh fruit were great.
Would absolutely return.
Hugo Matte
First of all! Best butler is Carlos Rosario! You need to get in contact with him at your arrival, he will take care of all your needs and make sure you get a VIP experience! The resort is amazing with super nice rooms and views. The beach is fantastic. The food was pretty great and the restaurants were amazing too! All in all we had an amazing vacation!
Laureen
Stayed at this resort for 7 days with my two kids, one of which was 9 months old and a 3 year old. Overall we had a good experience. Here’s a breakdown of details:
Room: we stayed in building 26 on the ground floor and our room was great, roomy, well air conditioned, hot water, the cleaning ladies were great too, always gave us extra bottles of water and towels. Towels were not always super white with some permanent stays but always smelt clean, we did find a few bugs in our room but nothing alarming. Now if you are looking for a western version of a 5 star luxurious hotel, this hotel is not it. I would say it’s more of a standard hotel experience.
Kid related stuff: although we requested a crib in our room, was not there on arrival but they managed to get us one shortly after our check-in, something to note if you are travelling with a baby, cribs are not a guarantee if there are non available. They have high chairs in the buffet and restaurants but sometimes it’s a naissance to get the table top for it, not sure why. That part was sometimes annoying. Kids club was good but super hot! The lady working there was lovely and friendly, there’s a ball pit. Wish they would invest in new toys tho cause most are broken and old.
Service: overall good, sometimes we were lucky to have awesome servers sometimes not so much, the worst experience we had was at the Steakhouse a la carte, maybe miscommunication but they forgot the meal for our 3 year old and we kept asking them about it, she only received in 1.5hrs later, they never apologized, that was probably the only bad experience.
Location: awesome! The resort is right on the beach, only downfall is you get hounded by locals selling on the beach
Food: I read reviews saying the food was bad, I always thought there was a lot of selection to choose from, always had something to feed my baby, like fruit, boiled egg, potato or grilled chicken. Yes it repetitive with the selection but I found there was enough to choose from. I would highly recommend making dinner reservations, we enjoyed them, especially the guacamole at the Mexican restaurant! We enjoyed the Italian restaurant best!
In all: I would recommend if you are not a super picky traveler and would probably not pay more than $1500 per person for this resort.
Recommendation for management: would be great if you invested in updated chairs for the beach, some of them looked so run down and broken, maybe have boundaries for sales people so that people that don’t want to be bothered have a place to just chill, I was feeding my baby and people were still asking me if I wanted my braids done or a bracelet to buy. Also invest in new toys for kids club and get rid of the broken ones.
And shout out to the 2 ladies at kids club they were amazing! Abel at the buffet, tried to sit in his section every morning, great service, and the maids we had, really awesome!
olga blanco
We visited in August and stayed for 15 days. We stayed at the Royal level and were quite disappointed with the food a la carte restaurant. The Staff was very moody. We never got a smile or a proper welcoming. We have been members for 20 years and this was by far the worst service ever. The royal level bar was great and so was the staff. Always with a smile and very professional. Thank you Enrique and Willy who have made our stay a memorable one. The beach is spectacular it sure is a paradise. The rooms are well kept and clean and well situated as everything is close by. We have stayed in building 21 on the main floor which we have enjoyed very much.
Overall the resort itself is beautiful and very clean.
Only down poor was the food and service at the Royal Level (cold atmosphere). If you can offer more choices on your menu and change the staff it will make a difference.
Did not feel welcomed at all in this restaurant as a member. We enjoyed eating at the buffet and the other restaurants where we were welcomed and treated nicely.
My Booking
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