San Agustin

M L

The hotel grounds are truly beautiful, with plenty of comfortable lounging options for relaxation. The service is excellent, and the staff is very friendly, speaking several languages – it makes you feel welcome right away. There are many activities available, like a great pool and evening program, bike rentals, and a spa, which makes the stay varied and family-friendly. The food is fine, served as a buffet – everything is good, but nothing exceptional. However, the vegan options could be more extensive, or a dedicated veggie section would be appreciated. The rooms are mostly clean, but if you look closely, you might find something to nitpick. A major downside is that the safe costs extra – this should be included in a hotel of this category. If you’re a fan of good coffee or espresso, it’s better to avoid it in-house. Overall, we had a lovely time and would happily come back.

Samantha Boosey

I’ve given 3 stars due the food. It was awful. Nothing went with anything. The worst food I’ve ever had in a hotel. The chips and pizza were the only decent food. We were all inclusive but ended up going out most evenings to the restaurants down the hill. The location is good and lovely views. Though Some less mobile people might struggle walking up the hill to hotel. The rooms were spacious and the beds very comfortable. Had great sleep every night. Rooms could have been cleaner. The floor was filthy and wasn’t mopped once during our week long stay. This could be a great hotel if it wasn’t let down by the food.

Eddie Domeney

The hotel is really nice. Rooms and general hotel area kept to a high degree of cleanliness. Staff helpful and friendly. Only 2 things let it down. We stayed on a B&B basis so only had breakfast but found this could have been better. Some of the food in the hot buffet was cold/warm. The food containers were not replenished in a timely fashion. The other issue was the free bus into town. Considering the size of the hotel, there should have been multiple buses paid on and more frequent as we never got to use it due to sheer demand. Based on the cleanliness of the hotel and the staff helpfulness and friendliness I would still recommend

G

Generally speaking, a nice stay in a nice hotel. The staff are mostly very nice. One member was staggeringly rude and ignorant. We only ever saw and interacted with her once. The food was great and I'm a fussy sod. The only thing I would have liked to seen during meal times was more of a selection of desserts that weren't cold, I have sensitive teeth and can't do cold stuff etc. Rooms were actually quite nice, very quiet and had nice bathrooms. The in room AC was a bit lack luster and constantly put out dust around the room. The lifts felt like a death trap, always rattling, knocking and one of them jumped around quite a lot, we did complain (like others) but nothing happened the whole time we were there. The roof top bar was very nice and peaceful, with a small pool, a bar area, restaurant and large seating and relaxation area. The location was quite good for views and lots of peace and quiet but it was a bit of a trek on pavements that were dodgy to say the least and weirdly had lamp posts stuck right in the middle of them. But... Overall, it was OK.

Luke Mcgill

This hotel is very good, staff are brilliant and the location of the rooms looking towards the sea and the entertainment is incredible. I think this is a perfect hotel for a family and couples. The location is a bit out of the way, not too bad if you’re looking for a quieter holiday. There is a local shopping centre with a few restaurants and the beach isn’t too much of a walk. The lovely reception will happily order a taxi that will arrive in about a few minutes we have never waited more than five minutes. Would definitely recommend. You probably need to buy a lot of taxis depending on what type of holiday you’re looking for. The food is okay, we were only on the breakfast board, the only thing I would improve on in the area is adding hash browns. Would definitely recommend for the price. Also entertainment at night is fabulous, always have great singers on til late. The hotel itself is gorgeous and always very well cleaned, will make sure we share this with our friends and family.

Andy Brown

Been to this hotel twice now with my grandson July 2023 and just now December 2024. Absolute great effort made by all the entertainment staff full of enthusiasm and energy. Great family holiday and for a great experience I do recommend getting involved in the games and entertainment it’s great fun and laughter. They do cater for the quieter seen in the adults only part of the hotel. But hey who wants to be an adult when on holiday 🤣 The rooms are spacious and kept clean everyday, the buffet style dinning is your standard stuff! Not great but not bad either!

Chris C

The rooms exceeded our expectations (large and comfortable) and the stay was good value for money. It was good for children as there are two parks, a kids pool and water park. There was only one main bar, often with long queues. The food was generally good although cold - luckily we found a microwave! The in-between meals snacks were disappointing. We enjoyed the free shuttle to the town. The weather in November was perfect.

Aliona Bakaieva

Nice place with a relaxing atmosphere. The beach is just a 10-15 minute walk away, which is convenient. However, there are no umbrellas by the pool, which can be a bit inconvenient on hot days. They offer late check-out, but note that it costs an extra 10 euros per hour. Overall, a good stay with a few small areas for improvement

Danielle Grufferty

First off don’t listen to the bad reviews. This place is amazing. The rooms are bright we had a lovely view of the ocean line and the palms trees leading to the pool. We were all inclusive and i would say it’s worth regarding the drinks bar but personally the food was not it. It was mediocre and repetitive. But there it’s a self serve food bar and that it quiet nice. The staff were amazing and super helpful. The best part of our holiday had to be the animation team they put on shows every night and hosted the kids club they also were in in the morning doing activities for kids and adults they are absolutely brilliant so welcoming and warming always having the craic. Location is very secluded but taxi are always available and cheap. Would recommend solely on the animation team themselves!

Amy B

We have just enjoyed 10 amazing nights at the Abora as a family with 2 children. Everything was fantastic - the room, the pools, the restaurant, the entertainment. All the staff were so friendly and helpful. We loved the good vibes and music throughout the day and evening. We can't wait to come back with our friends! Thank you for a brilliant holiday 😊 We do not agree with negative reviews we have seen, some people just like to find problems with anything! Yes, there could be more shade (maybe some parasols?), but there are trees that provide shade so you can easily move your sunbed if you need to. We managed to find spots that could shade our youngest but still allow me to sunbathe.

Kevin Labarque

Simply superb! We've visited Paradisus by Meliá Gran Canaria twice: first shortly after its opening in 2023, and again in November 2024. During our first stay, a few adjustments were still needed, but a year later, the service is flawless! A huge THANK YOU to Marta from Guest Experience for her kindness, smile, and dedication, which made our stay truly special. The quality of the food, room cleanliness, service, and activities for both children and adults were all perfect. We highly recommend Paradisus by Meliá Gran Canaria, and have even decided to return but this time to celebrate our wedding 😊

Adrian McLeod

We had the pleasure of staying at Paradisus by Meliá Gran Canaria in Dec 2024 and it truly exceeded all our expectations. From the moment we arrived, we were greeted with exceptional service, setting the tone for a relaxing and enjoyable stay. Although not an adult only hotel, there are enough adult only areas to access and as it was low season, most children there were baby’s or toddlers The rooms are spacious, modern, and beautifully designed. I stayed in a regular room which was immaculately clean and well-equipped. They clean the room twice a day so on your return from dinner you have clean towels again The hotel offers a variety of dining options that cater to every palate. We enjoyed the A la Carte restaurants, with standout dishes that showcase local ingredients. The buffet restaurant also offers a wide selection of fresh and flavourful meals but I would ask that the chef who cooks steaks there learns the difference between the levels of cooking for steaks, regardless of how we ordered, the steaks were always too rare. The staff at Paradisus by Meliá Gran Canaria are incredibly friendly and attentive and really made our stay very very comfortable and relaxed, nothing was ever too much trouble, whether it was at reception, the restaurants, or the pools, everyone went above and beyond to ensure I felt welcome and well taken care of. I would like to mention in particular Rita & Raquel both restaurant supervisors (give Raquel a fulltime contract) Idaira the receptionist and finally both Alejandro and Jonathon in Ginger Bar Overall, my stay at Paradisus by Meliá Gran Canaria was absolutely wonderful. It offers the perfect blend of relaxation, luxury, and entertainment. I highly recommend it to anyone looking for a top-tier resort experience in Gran Canaria.

Sari

Great hotel, everything was perfect. The facilities and rooms are modern and very clean. The staff was great. The food was good and plentiful. The big plus was that the beach was right next to the hotel. The hotel is suitable for both adults and families with children. We will definitely come again!

Danny Judge

Firstly, I want to say a huge thank you to ALL staff at this amazing hotel. Everyone was so friendly and made us feel extra special it was amazing how every member of staff was with my 1 year old daughter. We had a small issue with our room that was very quickly rectified and we were very grateful how it was resolved which led to us continuing to enjoy our stay. I want to say a huge thank you to Jamie in Kanna for making some amazing cocktails and making us all feel so welcome. Also the whole staff in Kanna were GREAT with my daughter again making us all feel extra special and this way by far our favourite restaurant at the hotel. Carla and Sergio in Guest Relations were amazing helping us with bookings for restaurants when times weren’t available in the app and making recommendations for things to do during the day. The pool bar was great for a quick bite to eat and refreshments throughout the day. I have not a bad word to say about this hotel and very much look forward to our return very soon!

Caroline J

The hotel is beautiful and the staff are lovely, the food not so much. We were incredibly happy during the first couple of days of our stays, until we had an issue with our room. The toilet leaked and the smell was awful. We were offered the possibility to change rooms or keep ours and wait for the issue to be fixed the next day.When we asked if it would be possible to upgrade the room, the lady at reception offered us a lower standard room under the guise of an upgrade, we declined the room and opted for the same standard. The room we moved to had a bad smell, so we asked to have it cleaned again whilst we were out. Upon returning and entering the room we found that the staff had sprayed an abundance of air freshener on the curtains and no amount of airing out would lessen the smell. In the end we asked for our original room back- having decided the toilet was more bearable than the nauseating amount of air freshener. The food was poor- only one of the restaurants was up to par, the rest (including the signature restaurant that is advertised as a Michelin star chef curated) were mediocre. We advise avoiding ordering from the “enhanced” menu- we ordered twice (at an additional cost)- both times the food received was raw (in one of the cases a dish was also overcooked and so salty that it was near impossible to tell what was in it- only once did we get offered a refund. Besides this I can say that the staff was absolutely lovely, everyone was helpful, smiling and welcoming. The staff are what makes this hotel above average when it comes to service.

Alison Knox

Lovely big rooms, we stayed in a 2 bedroom apartment. The food was good most days with a good variety. Entertainment was not brilliant, but only one person doing it and he did his best. It's a 10 minute walk down to the shops and there aren't many. There are 3 restaurants on the square all very good

Hannah Leigh

I love this place so much!!! My family and I have been coming here for 20+ years now and every time it is always a pleasure to stay at BlueBay. The staff are ALWAYS polite, pleasant and accommodating. The maids are lovely and so friendly. They are forever willing to go the extra mile, I love coming back to the room and it being all fresh and clean. The views are phenomenal. Some of the best sunsets I have seen in my life. Every room in this hotel has a sea view. The grounds are kept and maintained to a high standard and the ground staff are very friendly. The Bar serves amazing cocktails and the staff are welcoming, Especially Angel and Zuso, who have been there since I was a baby. This place really has such a sentimental value to me and my family. Please don’t ever change. So many memories have been made here and we always look forward to booking for the next year as soon as we get back. Thank you for everything each and every year! Hannah

Ian van Zyl

We stayed for a week and all the staff were absolutely amazing. Every staff member greeted us with smiles. The location was beautiful,our room was cleaned and refreshed every day. Thank you for an amazing stay. Stand out members were Marco and Maria from reception, but the the staff in the restaurant,accommodation and the little supermarket downstairs were all equally amazing.

Bonn Mitchell

To call this hotel a 4 star, is generous. I’m truly disappointed in my/my family’s experience. 2 days before we arrived, we requested to be picked up at the airport by the hotel shuttle services. Upon arrival we had no transportation, they had never confirmed nor replied to our request. We got to the hotel, paid and checked in, the rooms were far from modern, terribly outdated, it smelled moldy (the air vents were covered in it) and I’m asthmatic. The bathroom was not properly cleaned (found the last tenants hair on the shower walls) and Limescale covered the faucets. The AC barely worked, the living room sofa was filthy and there were tears and rips in almost all the fabrics. To a point that we had to request a different room all together. The doors creaked like an old school horror movie. We were limited to one TV channel because everything else was in either Spanish, German or Arabic… Every morning military helicopters did their rounds, shaking up the place with its noise pollution. It seems very much like they are understaffed. Honestly I wish I had more better things to say, the staff were pleasant and patient, love that, and again the views were amazing, but unfortunately I found it difficult to relax and enjoy the stay. There is so much potential, it’s 2024 time to get with the program guys, seriously. Sincerely, A European Travel Blogger

Xynara Dedier

Where do I begin? The room We had an one bedroom apartment. The furniture as many before me have stated before me is very outdated. The room itself is dilapidated. Rotten door frames, worn out kitchen cupboards. (Bathroom) The faucet had limestone and tiles in shower had mildew inbetween them. The pool There was algea all around the pool. The tiles were either loose or lying at the bottom. If you want a spot at the pool try and get there as it opens. Because other guests claim spots with their towels and disappear. There is a sign that states clearly that this is not allowed but it is not re-enforced. There is a area for kids. Surrounding area There is a flight school next door. And everyday you can hear the sounds of the planes flying back and forth. There is a go-kart complex 12 minutes away but the wind carries the sound. It was loud, felt as though it was next door. It was not relaxing at all. Highlights There is a little shopping area a couple minutes away. It's nice there. Restaurants, stores, supermarkets and a playground for the kids. There is transportation by bus but you have to walk down the hill first (10-15 min) There is also a mini market on the grounds of the hotel. They have the basics and I found it affordable. The staff, very friendly and helpful. View was nice and alot of breeze. I really do hope that management upgrades this place sooner than later. It has so much potential. It's no 4 star hotel, not at all. Unfortunately, I will not be returning.

Britney Garcia

A Peaceful Solo Escape at Don Gregory by Dunas I recently stayed at Don Gregory by Dunas for a solo getaway, and it was everything I hoped for. The beachfront location provided stunning ocean views and a calming atmosphere, perfect for relaxation. My room was clean, spacious, and had a balcony where I enjoyed peaceful mornings. The food was excellent, with a variety of fresh and flavorful options. I also loved the serene pool area, which was never overcrowded. The staff were friendly and attentive, making me feel welcome and well cared for. This hotel is ideal for anyone looking for a peaceful, rejuvenating retreat. I’ll definitely return!

Philip Wolstencroft

Just returned to the UK after a week staying here. Overall a very good hotel but a couple of areas that need attention. The location is brilliant right on the beach and the San Agustin shopping centre next to the hotel. The spa facilities are impressive and also both outdoor pool areas are very good. All the staff are very friendly as well. With the rooms, the design is nice and you have everything you need. However we had two rooms (211 and 212) where some work is needed. Put simply the cleanliness is not up to a 4 star hotel standard. In my room 211 there were ants crawling around the edges of the room and even inside the fridge probably because of 2 reasons. It looks like the floor and fridge hadn't been properly mopped and cleaned around the edge for a long time with other people's hair in places and a lot of dust which also applied around the bathroom area. The room wants a deep clean top to bottom. The mattresses are far too hard and feel old and it was on a bedframe with wheels which meant it moved around when getting in and out of bed. Also the sliding patio door was far too stiff to open and close in 211 and I believe the shower door was stiff in room 212. These could be excellent rooms if they were cleaned properly and better maintained. The food is great both at breakfast and dinner, although please make sure that meat being cooked on the grill is cooked enough as we saw some chicken that looked a bit pink. In terms of seating it's a pity that there aren't enough seats without having to sit near the edge of the swimming pool if it is busy which is a little dark in places at night. The entertainment area is a good layout at night, however you shouldn't let people smoke in the outdoor area to the right of the entertainment stage as it smells in the whole bar area. Overall a great hotel but needs some room maintenance to make it an excellent 4 star hotel.

Abi HG

Had a lovely time at this hotel in August. The rooms are beautiful, spacious and very clean. All the members of staff were extremely friendly and helpful, constantly going above and beyond for all our needs. Would 100% recommend this place for a peaceful stay at the most picturesque location!

Ann Davies

This hotel exceeded all expectations. The Superior Plus room had a balcony with 2 chairs and an air dryer and overlooked the main pool, with a beautiful view out to sea. Nothing was too much for all the staff.

Rory Walsh

Really lovely and friendly hotel, located right on the beach front with extremely easy access, all the staff where extremely friendly and helpful when required 2 pools good activities throughout the day, and evening entertainment, plus adult only so a peaceful vacation