mohamed
The location and rooms are amazing! But this is extremely poor value for money. The people at reception and those leading customer service lack basic understanding of customer satisfaction, needs-based service and creating long term loyalty. Other customers also noted this. The service let everything down very badly. And it is only for this reason we will choose another hotel.
We were a British group of 24 and booked in advance. They took approx 3 hours for check in time for us to actually get the rooms! This is despite booking a few days earlier. It messed up all our plans like spending time at the beach. We were also exhausted due to travel and the hotel compounded this by making us wait 3 hours after check in time! The customer service lady was even worse. She didn't seem to comprehend how plans are affected or that we're exhausted. She gave us extra 3 hours and thought this is fair. Her communication was poor to non existent. I have WhatsApp message to show this.
The other issue was despite elderly parents including three families with small kids, they gave us rooms that required lots of walking. It seems the design of the hotel is not great offering no lifts unless you walk all the way round.
Oh and they don't allow outside food. Other 5 star hotels like Hilton have no issues with food delivery and even help deliver it to your room. This place is not even one star when it comes to the reception staff، customer service and management.
Very disappointing experience.
Recommendation: replace your customer service team and especially managers as well as those at reception. No amount of training will change their attitude.
Guy
I had a delightful and restful week at the hotel. The location is ideal, situated directly on the beach. The accommodations were quite comfortable, and the hotel even has a charming black cat🐈⬛. The breakfast service was particularly impressive, with a lovely lady preparing fresh Masman pancakes each morning. My only concern was the presence of plastic rubbish on the public beach. It would be beneficial for the hotel to take the initiative in cleaning it up, ensuring a more enjoyable experience for all guests.
Noaf Hilfi
Impeccable! If I could give this hotel 10 stars I would. Everything about this hotel is fantastic. Pool menu is delicious. I will note though, if you are looking for a hotel with nightlife, this is not the one. It is a very short 5 min drive or less to nightlife though, so it is worth it!
Special shoutout to Khalid who gave us a tour of the hotel and Leila, the best housekeeper ever! You guys are great and made our stay even better!
srovitto
I had a lovely stay at Sofitel Thalassa and Spa in Agadir. The hotel was beautiful, and the entire team was incredibly helpful, kind, and professional. A special thank you to Fatima at the reception, Mouna and Adil from housekeeping, Hatim and Yauness at the swimming pool, Samira (without glasses) from the spa, who gave me an amazing massage, and Mohamed, our waiter during breakfast and dinner, always with a smile on his face. Thank you all for making my stay exceptional!
Liz Sheeran
We were given a beautiful suite , the pools and gardens and seating areas lovely. Food at breakfast good, albeit not enough waiters at breakfast service (but lots of pool service people during the day ) We didn’t like the disco music at beach bar, would have preferred Arabic local music. We dined a few times at the Spanish restaurant which we enjoyed & the live music.
My Booking
