Sharon Robinson
Absolutely fabulous hotel. Can’t recommend it highly enough. All staff were so polite, very professional. We arrived a lot earlier then check in time, but they managed to have the room ready within an hour for us. Perfect location. We will definitely be back again. A week was too short!
Navin Heerah
It was our first trip to Majorca and we had a great time.
I forgot my bag with my bank card and travel documents on the transfer shuttle. I came to reception and spoke to Laura who has great customer service skills and her willingness to help was above and beyond. She made the phone calls and got it all sorted and said she will keep us updated as it can take up to 2 or 3 days but for her quick reaction I got a note through my door at midnight they have my bag at reception it was a great relief.
We got welcome by the host Ricardo at the restaurant great customer service very jovial.
We were served by Julian, Alyn , Ismael and Bernard the chef absolutely brilliant team in the restaurant. Bernard cooks to the order the way you want your food which brilliant.
My was coughing while eating before I even go to rub her back and Asian chef looks to be from Indian background offered to do so . They are so friendly and attention to details is brilliant.
The Spa was a bit of a let down no one at reception the steam room didn't work on our day but that's not a negative it's something to work on.
I went to the Pool Bar and was served by Steven another brilliant staff attention to details always smiling always asking if we need anything great customer service.
Our Room Attendant was brilliant too they are all very hard workers , I keep asking Ricardo, Ismael , Steven , Bernard where are you getting the energy from but they are brilliant team.
We had great 6 days holiday and we are very happy with the location of the hotel is great close to beach , close to shops and there is lots to do around there Food
was brilliant .
Keep the staff happy and your customers will keep firing nice comments about your hotel.
Thank You
Kind Regards
Navin&Anna
Olivia G
Brilliant adults-only hotel with a super chilled and relaxed atmosphere. The room was lovely (except the shower setup did make for a very wet bathroom area!) Reserved pools per building as well as a few bigger communal pools. Good food, lots of choice. Lovely beach just a stroll away and some great bars and restaurants. Very friendly and helpful staff and possibly the cleanest hotel I've ever stayed in!!
Sue Maddocks
Good hotel for a reasonable price for a stay. Our room was very clean with good facilities. Faulty air conditioning unit gave us a bit of grief but after the third time of it being fixed, it seemed o.k. communication between reception and maintenance and domestic staff not good though, we ended up with the soaking wet towels left on the floor the first time and no hand towels the third time!
The pools were lovely as were the dining rooms. There was a really good selection of foods for breakfast and staff were pleasant and helpful.
The bar and staff were excellent as was the entertainment.
All in all a good hotel to stay in but for those with mobility issues there is quite a steep, but short, hill up from the main road.
Janet Etherington
Great hotel, wonderful staff, comfort room with side sea view is perfect, great variety at breakfast and evening meal. I don’t agree with the rule that you cannot take water into the restaurant, especially in my case where I have had treatment for oral cancer and have no saliva, so need constant water. I raised this issue and this was overcome by Ricardo who went out of his way to make sure I was okay. Centrally located, hill outside is challenging after a day on the beach! Do not hesitate to book to stay here, fabulous hotel, wonderful staff, very relaxing holiday.
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