Aoife Ryan
Really enjoyed staying here , stayed 5 nights . Beds I found were very comfortable rooms are small but perfect for two people staying a few nights . Location was great first time in santa ponsa area and was really great spot . Hotel Breakfast was nice and cocktails and bar service was great. Pool area was kept lovely and clean and pool was nice size. Pool didn't open till 10 which was great no one really reserved Beds either so there was no racing for Beds. We went down at 12 one day and still plenty of Beds left. Only fault in the hotel was the noise from the outside but I think you'd have that giving where the location is close to the buses and taxis but sure that's only in the morning . I definitely would stay again if we were to return to this area.
Ruben Petersen
Good things first: very close to the beach, many restaurants and shops nearby. The hotel offers free beach towels (this shouldn’t be something I have to mention here, but there’s nothing else positive).
Now to the bad stuff:
(1) Dirty rooms & poor cleaning: The pictures were all taken directly after checking into the room (it should’ve been intensely cleaned. Spoiler: it wasn’t). Whether it’s a red smudge on the pillow case (shouldn’t that be changed at least after every guest?!), dusty surfaces (only the large ones like a table were cleaned), fingerprints on mirrors, a smudgy bathroom door or brown spots next to the toilet - it’s not what I‘d expect from a 4* hotel. Check out the pictures they speak for themselves. Ah, and before I forget: the shower drain didn’t really work so you had to pause your shower if you didn’t want to flood the bathroom.
(2) Noisy „deluxe“ room: don’t book the so called „deluxe“ room. It’s right next to the stair case and you can hear the lobby music in your bed, hear each word of every conversation on the hallway and the light from the hallway is visible in the room from under the door as there is a close to 1cm gap. Additionally the room doesn’t have a hallway so the door is directly next to the bed and opens toward the bed (btw there’s also no „do not disturb“ sign). Of course we wanted to switch rooms: see (3) to find out how that went.
(3) Unfriendly receptionists: First of all, not all of them are bad at their job. One of the three was very friendly and helped us to change rooms. She‘s the reason why this is a 2-star review and not a 1-star review. So after checking in and realising how noisy our room was, we went to the reception and asked the guy whether we could switch rooms. His answer was: „Really? We never had a complaint for that room, all our guests want to upgrade to that room. I don’t understand why you want to change rooms. And we don’t have other rooms available. Maybe ask again tomorrow.“ Very customer focused - not. The next morning we asked the friendly receptionist and she was understanding and said that on this day it wouldn’t be possible but she’d try to move things around so we can switch rooms the next day. Luckily we could, that didn’t make the new room any cleaner than the old one but at least less noisy.
Of course the experience of the third receptionist should not fall short (it’s not that bad, but didn’t help our experience): since we travel with light luggage and the hotel offered beach towels we didn’t bring any. So we were using 4 towels for 2 people at the beach. 2 to lie on and 2 to dry after swimming in the sea. After 5 days with the same towels we wanted to switch them. When handing over four towels and asking for four new ones, the receptionist said: „Four? Okay“ her tone and eyes said „what do you want? That’s not a legitimate ask“. She handed us the towels but couldn’t resist saying „see you in two days“. Again the tone was saying something else: „don’t you dare coming back earlier to get new towels“. Again so service oriented.
(4) Bad breakfast: Of course there are different expectations of good breakfast from different counties or cultures. Since Santa Ponça has a lot of British tourists we were expecting English breakfast (which is not my favourite but it can be really good!). In this hotel: it isn’t! The scrambled eggs were watery, the baked beans had more sauce than beans and the cheese and sauces all were cut in different thickness. Also the atmosphere wasn’t very welcoming.
Andy Mason
The wife and myself went there for a meal . We had the ribs . Best ribs I've ever had . Full of meat,with hardly any fat on them ,and the barbeque sauce was amazing . Really enjoyed them . Followed by hot cherry pie and ice cream. Great friendly service with a smile . Have a try . You won't be disappointed 👍
André Gielliet
Unfortunately one of the worst experiences I've had in a hotel in recent years. The pictures speak for themselves. Dirty toilets, torn sheets, blood stains under the armchair.
The staff are helpful and very nice, but can't make up for the negative aspects. On the 4th day the elevator was out of order. No apology, just a note that it just wasn't working. On the 4th day we were more or less forbidden to smoke on the terrace at breakfast. Why only on the 4thday? I am Not comment in the breakfast Lady in friday.
All in all very disappointing. And that for an average price of 203€ in one of the 3 suites.
Milorad Bukovica
The stay was a disaster. On the first evening we returned to the hotel at 11pm, there was no electricity in the room and it felt like 100 degrees as the room was facing the street and the sun. The electricity came back after 3-4 hours, sleeping was not possible before due to the heat! The same problem the next evening, i.e. on 30.7 and 31.7! According to hotel manager Toni, we were guaranteed a refund for the 2 nights! Also Petra, the other hotel manager said to us in the morning, she will do her best to refund the 2 nights because od the electricity-problem.
On check-out day we were told from the hotel that they will not refund us anything and that we should solve the problem via Booking! We were just lied in order to stay calm. Definitely the worst stay ever! And noth worth the 500€ for 3 nights!!!
My Booking
