Arun N
The best hotel I have stayed in turkey and in Europe. Very clean and excellent customer service with great staff. The views are amazing and the restaurants and the bars are so nice. The alcohol beverages were really good with great varieties. The food was clean and healthy. Highly recommend it to anyone who likes peace and tranquility. Bodrum is one of the best place in Turkey for relaxing holiday.
Cosmin S
Perfect hotel for relaxation.
I was guest at this hotel for two times and I believe that is the most beautiful and luxurious hotel in this area.
The concept is a little bit different than in the most of the hotels in Turkey but this gives it an advantage.
It’s a gorgeous fusion between luxury, beauty and best fine dining food.
I highly recommend it!
mehvish akhtar
Aside from a few people, the staff was quite rude, and not very approachable, it seemed difficult for most people to smile, and some chose not to help, buggies would drive right past us, some waiters/waitresses were not approachable and lacked basic manners. I travel alot and have been to various different countries, it's disgusting that a luxurious place such as yourselves cannot get basic hospitality treatment correct. If you are painting yourselves as a high standard establishment then please ensure you provide us with staff that are friendly and approachable.
I think it's important you understand there are various different people that will come to Lujo, for example, some people who drink, some who don't drink, some who are more religious than others, I struggled to find a prayer room to pray in. Please just understand all your visitors are not the same.
Thirdly, as part of the tourism industry, I would have expected more members of your staff to speak English, especially given the industry you are in and English being a Universal language. It was very difficult to communicate with some people.
Finally, I booked a city tour, and called the tour guide in the hotel. He advised me he's not allowed in there and he was receiving really strange looks especially from the reception staff, I'm not sure why? I think it was really rude for the the rep to be treated as such. If you don't want tourism reps to be in the hotel, you need to make sure you are letting your customers know.
I wanted to give this feedback, because it's important you know that having spoken to a few other guests during my stay, they also highlighted the particular issue regarding members of staff being quote snooty and unhelpful.
Otherwise my stay was ok, but a holiday is as good as the people around you make it and unfortunately aside from a few very helpful people such as yourself, not many people were as helpful.
Nihan Çolak Erol
Food was truly outstanding, featuring a wide array of delicious dishes that catered to our diverse tastes. Sea was absolutely spectacular, providing us with a stunning natural backdrop for our stay. The staff's dedication and excellent service significantly enhanced our overall experience, ensuring we felt well taken care of throughout our visit.
Cleanliness was evidently a top priority at the resort, with impeccable standards maintained across the property. True to its promise, we found that Lujo Bodrum successfully blended art and entertainment into our guest experience, creating a vibrant and culturally rich atmosphere.
Insider tip: Don't leave without trying the mouthwatering guacamole nachos and profiteroles at the Opa restaurant - we found them absolutely divine!
Giorgi Gujabidze
The staff at this hotel were incredibly welcoming and helpful throughout our stay. The rooms were immaculate and very comfortable. We also enjoyed the delicious breakfast, lunch and dinner, each day and loved the attractions located in the hotel territory, including beach, pools, concerts and club parties at night.
Especially want to thank Irina and Omer from hotel joy advisors.
From the moment we arrived, we felt welcomed and cared for. This team here truly knows how to make guests feel special
They were incredibly friendly and attentive. They went out of their way to ensure our stay was perfect.
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