Arun N
The best hotel I have stayed in turkey and in Europe. Very clean and excellent customer service with great staff. The views are amazing and the restaurants and the bars are so nice. The alcohol beverages were really good with great varieties. The food was clean and healthy. Highly recommend it to anyone who likes peace and tranquility. Bodrum is one of the best place in Turkey for relaxing holiday.
mehvish akhtar
Aside from a few people, the staff was quite rude, and not very approachable, it seemed difficult for most people to smile, and some chose not to help, buggies would drive right past us, some waiters/waitresses were not approachable and lacked basic manners. I travel alot and have been to various different countries, it's disgusting that a luxurious place such as yourselves cannot get basic hospitality treatment correct. If you are painting yourselves as a high standard establishment then please ensure you provide us with staff that are friendly and approachable.
I think it's important you understand there are various different people that will come to Lujo, for example, some people who drink, some who don't drink, some who are more religious than others, I struggled to find a prayer room to pray in. Please just understand all your visitors are not the same.
Thirdly, as part of the tourism industry, I would have expected more members of your staff to speak English, especially given the industry you are in and English being a Universal language. It was very difficult to communicate with some people.
Finally, I booked a city tour, and called the tour guide in the hotel. He advised me he's not allowed in there and he was receiving really strange looks especially from the reception staff, I'm not sure why? I think it was really rude for the the rep to be treated as such. If you don't want tourism reps to be in the hotel, you need to make sure you are letting your customers know.
I wanted to give this feedback, because it's important you know that having spoken to a few other guests during my stay, they also highlighted the particular issue regarding members of staff being quote snooty and unhelpful.
Otherwise my stay was ok, but a holiday is as good as the people around you make it and unfortunately aside from a few very helpful people such as yourself, not many people were as helpful.
Giorgi Gujabidze
The staff at this hotel were incredibly welcoming and helpful throughout our stay. The rooms were immaculate and very comfortable. We also enjoyed the delicious breakfast, lunch and dinner, each day and loved the attractions located in the hotel territory, including beach, pools, concerts and club parties at night.
Especially want to thank Irina and Omer from hotel joy advisors.
From the moment we arrived, we felt welcomed and cared for. This team here truly knows how to make guests feel special
They were incredibly friendly and attentive. They went out of their way to ensure our stay was perfect.
Youssef Fakhreddine
I typically like to leave positive reviews to show support for establishments, but I have to express my disappointment with this hotel. Here are a few points for families traveling with children:
1. The kids' club disorganised and lacks supervision, leaving children to wander around unsupervised. It’s concerning that anyone can access the kids' club without any control measures in place. When we raised this issue with management, their response was that they were understaffed, which is not an acceptable excuse when you want to ensure your kids are safe and well cared for.
2. Make sure to settle all pre-payments before your arrival, as their system does not accommodate holding payments for settling the bill at the end of your stay. We encountered this issue and had to search for an ATM to provide a cash deposit late on a Saturday evening, as our bank couldn't process a transfer in time.
3. Additionally, the restaurant offers the same menu every day, which can get monotonous after a few days. If you appreciate variety in your dining experience, this might not be the best choice for you.
4. Looking back, with the same amount we spent here, we could have opted for Mandarin or have gone for Rixos which offers better service at a lower cost. If you have children and are concerned about their safety and supervision, I would recommend considering other options to ensure a more enjoyable experience for your family.
Doğa Şatır
The best and the most stylish hotel I've ever stayed in. Amazing facilities and incredible food quality, we really enjoyed the full a la carte concept. Our room had an infinity pool which was really romantic. Service staff were all wonderful and our Joy Advisors made the whole experience 10/10. Thank you to the whole team.
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