Aurélien D
I would not recommend this hotel after a trip one week with my family during summer 2024.
The room was not what we expected and not worth the money. It is advertised as a 4-star hotel but it's clearly not what you can see in the website pictures and when you're booking your trip.
Room was really old and not clean (despite staff coming clean, rooms need a complete revamp). There was mold in the shower, air con not working...
Guest service is incompetent. Despite reaching out to them and managers multiple times, they don't care and do not have solutions. There is no water bottle available and staff redirect you to water fountains... which are not working. With young kids at night, you don't even have water available. It's a shame for a so called 4-star hotel and for Iberostar.
Overall infrastructures are old, dirty and not adapted to families.
You are more in a camping than a 4-star hotel.
Tracey Townsend
We checked in at 2.30am. The reception area is big and impressive. Our 2 adjoining rooms wasn't far, so we walked there. They normally take you on hotel buggies. The whole place is massive, swimming pools within 3/5 min walk. The main entertainment area was close by too. Nightly shows, brilliant bands, quizzes, even a silent disco. The food was amazing, something for everyone. So many lovely staff cleaning and tidying. There are bars everywhere serving alcoholic drinks but also you can use the self service for beer , water and hot drinks. A few shops on sites, selling lots of different things (not paracetamol tho). The food halls/beach restaurant open for 3 services a day. But if you miss them there's food trucks all day. The best part of our holiday, was finding a amazing beach 10min walk away. The sand is golden and the water was clear enough to see little fish swimming past. The worse part was leaving
L A
I recently spent some time at this resort, and I have mixed feelings about it. It definitely has an older vibe, having been built in 1989. The food was decent, but when you opt for an all-inclusive option, you can't expect Michelin-starred cuisine.
One of the frustrating aspects was the early morning pool chair wars. Guests were reserving loungers as early as 6 AM, and it seemed like the staff didn't intervene at all. It was quite ridiculous to see towels draped over multiple chairs—a bit inconsiderate, really.
The bathroom in my room clearly needs some renovations; it felt dated and worn. On a brighter note, the staff members were fantastic! They were friendly and attentive, which definitely made my stay more enjoyable.
The proximity to the beach was a major plus, making it easy to enjoy the sun and sand. The pools are another highlight, offering a good variety, although they too could benefit from some updates.
This resort is a great option for families, with lots of attractions and a kids' club. Although the kids' club was a bit limited in its hours, the kids seemed to have a blast.
While I appreciated some aspects of the experience, I don't think I'll be returning anytime soon.
Yass T
We booked this 4-star residence based on its promised amenities, but our experience was disappointing.
• The bathroom had mold, raising hygiene concerns.
• The air conditioning didn’t work, making the room unbearable in the heat.
• Limited access to drinking water, which is unacceptable for this category.
Overall, the stay did not meet expectations, and improvements are needed.
Zuzanna Syldatk
I had a really great time at this hotel and I can honestly say that it was one of the best places I have ever had the opportunity to relax. The food was delicious - a wide selection of dishes, including many local specialties, which delighted with their taste every day. Additionally, the selection of drinks was impressive - everyone could find something for themselves, and the bartenders always served them with a smile. The hotel offered a lot of attractions - from numerous swimming pools, through evening animations, to various sports activities. Everyone, regardless of age, will find something for themselves here.
I would like to especially distinguish a few people from the staff who made my stay even more special. At the bar, Rado and Teresa are true professionals - always smiling, able to improve your mood in a second and infecting with positive energy. They always chatted, making sure that every moment at the bar was pleasant. Their commitment and cordiality made us feel like we were among friends.
At the reception, every employee also deserves praise. They were extremely helpful, always available, and every request was dealt with quickly and with a smile.
From the animation team, I would especially like to single out Rafa, whose passion for his work was evident at every step. You can see that he loves what he does, and his enthusiasm was contagious to all the guests. Rafa always found time to engage everyone in the fun, whether it was during sports activities or evening shows. His creativity, energy and positive attitude made every day full of excitement.
I recommend this hotel to anyone who wants to spend an unforgettable holiday in a place where every detail is taken care of and the staff does everything to make the guests feel special!
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