Sheila P
I traveled here in October 2024 and it was firmly a 4/5 experience.
We paid for a family suite and got upgraded to a private garden suite which was appreciated. Unfortunately the room was dirty and smelled very musty because the bathroom did not have any ventilation. There was also broken furniture which we had to seal off to prevent injury to our baby. This unfortunately did not feel like a 5* hotel. The room itself was probably a 3/5 at most.
The buffet was the star of the trip. The staff were amazing; so kind and patient with our baby who was still in her food dropping and throwing phase. They kept everything very clean and tidy. The food was also incredible and super delicious, to the point where we didn't feel the need to try the a la carte restaurants.
The service from the other hotel staff were generally good as well. The towel service was a bit odd as they had designated open times to exchange your towels but sometimes they weren't open at those times or ran out of clean towels.
We enjoyed the pools a lot. There were always pool chairs available and lots of space for kids to run around as there were so many pool options.
Veronika Mills
Absolutely amazing place! We just got back from our family trip. The only thing I'd say could be improved in the storage in the rooms. They are very pretty and clean, beds are very comfy but for 3 adults and a child there just isn't enough room. But that's my only minor complaint. The staff were very friendly from the start to finish, nothing is too much trouble. The hotel is designed with children in mind right from the reception area with an amazing slide to the lower floor. There are plenty of places for children to play, lots of pools. The daily activities for the whole family are brilliant. I have never exercised on holiday so much like here! Even when it was just me they still ran the class for me with a smile and enthusiasm ! So this is my way of saying thank you to all the fitness staff there 🫶 Just as well because the food is to die for. So much choice and fresh food every day. The location so close to the beach is really handy as we could choose to just go for a swim in the sea or stay longer rather than decide on one location for the day. You can take a drink or a refreshment from the hotel straight to the beach. Clean beach towels every day. There is just everything you need for a lovely family holiday, quiet places, fun places, fun evening entertainment and it was just lovely to see all the little people having fun 😊 This was our first all inclusive holiday and I feel we'll find it hard to find another place as good as this. We better start saving now for next year🙏 We also loved the daily Iberostar song and dance routine, it's stuck in our heads now💃🕺
Oleksandra Dashko
I had the pleasure of working with Margo from Guest Service for a special reservation, and I can’t express enough how fantastic she was! Her professionalism and dedication to ensuring everything was perfect made our occasion truly memorable. Margo was exceptionally accommodating and went above and beyond to meet our needs. Her warm demeanor and attentive service really made us feel valued as guests. If you’re looking for someone who truly cares and delivers outstanding service, Margo is the one! Thank you, Margo, for making our special day unforgettable!
Mengjie Wang
4 star hotel with 5 star experience
One of my best all inclusive holidays. We stayed in a family room that was very good sized and well considered for kids. All staff friendly and helpful. Spotless clean and well maintained inside and outside. entertainment well designed for both kids and adults, which kept us busy day n night. Tastey food and drinks, very good quality. We will be back and recommend to friends.
Alexandra Brauchart
Stayed at the hotel for a family vacation. The hotel positions itself as “kids-friendly”, but in reality you have banging live music parties for adults until after 22-23pm every night! Might be suitable for older children, but definitely not for very young ones. Our child couldn’t get proper night sleep because of that. Overall we were satisfied with the hotel, the location, a beautiful beach (sun beds at extra charge), nicely designed family rooms, modern facilities, fun pools for children of all ages, but because of these noisy late parties our overall stay here turned into a disappointment. The rooms have been renovated about a year ago, but already have several issues like crooked bathroom door that won’t close, broken terrace door lock in our bedroom, poor sound isolation overall. All a la carte restaurants are fully booked, even during a one week vacation you don’t get a chance to make a reservation. Buffet restaurants have a good variety of delicious food. The stuff is attentive and does put a lot of effort to make visitor’s experience enjoyable, thus they tried offering us a quieter room to compensate for the noisy parties.
My Booking
