Mengjie Wang
4 star hotel with 5 star experience
One of my best all inclusive holidays. We stayed in a family room that was very good sized and well considered for kids. All staff friendly and helpful. Spotless clean and well maintained inside and outside. entertainment well designed for both kids and adults, which kept us busy day n night. Tastey food and drinks, very good quality. We will be back and recommend to friends.
Veronika Mills
Absolutely amazing place! We just got back from our family trip. The only thing I'd say could be improved in the storage in the rooms. They are very pretty and clean, beds are very comfy but for 3 adults and a child there just isn't enough room. But that's my only minor complaint. The staff were very friendly from the start to finish, nothing is too much trouble. The hotel is designed with children in mind right from the reception area with an amazing slide to the lower floor. There are plenty of places for children to play, lots of pools. The daily activities for the whole family are brilliant. I have never exercised on holiday so much like here! Even when it was just me they still ran the class for me with a smile and enthusiasm ! So this is my way of saying thank you to all the fitness staff there 🫶 Just as well because the food is to die for. So much choice and fresh food every day. The location so close to the beach is really handy as we could choose to just go for a swim in the sea or stay longer rather than decide on one location for the day. You can take a drink or a refreshment from the hotel straight to the beach. Clean beach towels every day. There is just everything you need for a lovely family holiday, quiet places, fun places, fun evening entertainment and it was just lovely to see all the little people having fun 😊 This was our first all inclusive holiday and I feel we'll find it hard to find another place as good as this. We better start saving now for next year🙏 We also loved the daily Iberostar song and dance routine, it's stuck in our heads now💃🕺
Oleksandra Dashko
I had the pleasure of working with Margo from Guest Service for a special reservation, and I can’t express enough how fantastic she was! Her professionalism and dedication to ensuring everything was perfect made our occasion truly memorable. Margo was exceptionally accommodating and went above and beyond to meet our needs. Her warm demeanor and attentive service really made us feel valued as guests. If you’re looking for someone who truly cares and delivers outstanding service, Margo is the one! Thank you, Margo, for making our special day unforgettable!
Alexandra Brauchart
Stayed at the hotel for a family vacation. The hotel positions itself as “kids-friendly”, but in reality you have banging live music parties for adults until after 22-23pm every night! Might be suitable for older children, but definitely not for very young ones. Our child couldn’t get proper night sleep because of that. Overall we were satisfied with the hotel, the location, a beautiful beach (sun beds at extra charge), nicely designed family rooms, modern facilities, fun pools for children of all ages, but because of these noisy late parties our overall stay here turned into a disappointment. The rooms have been renovated about a year ago, but already have several issues like crooked bathroom door that won’t close, broken terrace door lock in our bedroom, poor sound isolation overall. All a la carte restaurants are fully booked, even during a one week vacation you don’t get a chance to make a reservation. Buffet restaurants have a good variety of delicious food. The stuff is attentive and does put a lot of effort to make visitor’s experience enjoyable, thus they tried offering us a quieter room to compensate for the noisy parties.
Chris Barnett
Just arrived back from a week's holiday at this hotel. We traveled as a group of 10 (6 adults and 4 children) and had an amazing week. There was abundant entertainment for both adults and children throughout the day and into the evening, so we never felt the need to leave the hotel.
This hotel surpassed many others we have stayed at before. It was very clean, and the family rooms were perfect. Our son has multiple food allergies, and the staff advised us to speak to the head chef for all meals. We got friendly with a couple of the head chefs, who were incredibly accommodating.
Maurizio, in particular, was extremely helpful and friendly. He made vegan pancakes for my son every morning, vegan pizzas in the evening, and a fresh vegan/no nut dessert every night. He also reassured us about other buffet items, indicating what my son could and couldn't eat. When my son wanted some bread, they baked a fresh roll specifically for him. Thank you so much!
The only suggestion I have is to ensure you speak to the head chef, as some other chefs/waiters were not always accurate about the ingredients, which could be confusing and stressful in certain situations. Additionally, the food labels were not always correct, so it's best to check with the head chef for up-to-date information.
Overall, we had a fantastic week and would definitely return!
My Booking
