Sheila P
I traveled here in October 2024 and it was firmly a 4/5 experience.
We paid for a family suite and got upgraded to a private garden suite which was appreciated. Unfortunately the room was dirty and smelled very musty because the bathroom did not have any ventilation. There was also broken furniture which we had to seal off to prevent injury to our baby. This unfortunately did not feel like a 5* hotel. The room itself was probably a 3/5 at most.
The buffet was the star of the trip. The staff were amazing; so kind and patient with our baby who was still in her food dropping and throwing phase. They kept everything very clean and tidy. The food was also incredible and super delicious, to the point where we didn't feel the need to try the a la carte restaurants.
The service from the other hotel staff were generally good as well. The towel service was a bit odd as they had designated open times to exchange your towels but sometimes they weren't open at those times or ran out of clean towels.
We enjoyed the pools a lot. There were always pool chairs available and lots of space for kids to run around as there were so many pool options.
Mengjie Wang
4 star hotel with 5 star experience
One of my best all inclusive holidays. We stayed in a family room that was very good sized and well considered for kids. All staff friendly and helpful. Spotless clean and well maintained inside and outside. entertainment well designed for both kids and adults, which kept us busy day n night. Tastey food and drinks, very good quality. We will be back and recommend to friends.
Veronika Mills
Absolutely amazing place! We just got back from our family trip. The only thing I'd say could be improved in the storage in the rooms. They are very pretty and clean, beds are very comfy but for 3 adults and a child there just isn't enough room. But that's my only minor complaint. The staff were very friendly from the start to finish, nothing is too much trouble. The hotel is designed with children in mind right from the reception area with an amazing slide to the lower floor. There are plenty of places for children to play, lots of pools. The daily activities for the whole family are brilliant. I have never exercised on holiday so much like here! Even when it was just me they still ran the class for me with a smile and enthusiasm ! So this is my way of saying thank you to all the fitness staff there 🫶 Just as well because the food is to die for. So much choice and fresh food every day. The location so close to the beach is really handy as we could choose to just go for a swim in the sea or stay longer rather than decide on one location for the day. You can take a drink or a refreshment from the hotel straight to the beach. Clean beach towels every day. There is just everything you need for a lovely family holiday, quiet places, fun places, fun evening entertainment and it was just lovely to see all the little people having fun 😊 This was our first all inclusive holiday and I feel we'll find it hard to find another place as good as this. We better start saving now for next year🙏 We also loved the daily Iberostar song and dance routine, it's stuck in our heads now💃🕺
Oleksandra Dashko
I had the pleasure of working with Margo from Guest Service for a special reservation, and I can’t express enough how fantastic she was! Her professionalism and dedication to ensuring everything was perfect made our occasion truly memorable. Margo was exceptionally accommodating and went above and beyond to meet our needs. Her warm demeanor and attentive service really made us feel valued as guests. If you’re looking for someone who truly cares and delivers outstanding service, Margo is the one! Thank you, Margo, for making our special day unforgettable!
Chris Barnett
Just arrived back from a week's holiday at this hotel. We traveled as a group of 10 (6 adults and 4 children) and had an amazing week. There was abundant entertainment for both adults and children throughout the day and into the evening, so we never felt the need to leave the hotel.
This hotel surpassed many others we have stayed at before. It was very clean, and the family rooms were perfect. Our son has multiple food allergies, and the staff advised us to speak to the head chef for all meals. We got friendly with a couple of the head chefs, who were incredibly accommodating.
Maurizio, in particular, was extremely helpful and friendly. He made vegan pancakes for my son every morning, vegan pizzas in the evening, and a fresh vegan/no nut dessert every night. He also reassured us about other buffet items, indicating what my son could and couldn't eat. When my son wanted some bread, they baked a fresh roll specifically for him. Thank you so much!
The only suggestion I have is to ensure you speak to the head chef, as some other chefs/waiters were not always accurate about the ingredients, which could be confusing and stressful in certain situations. Additionally, the food labels were not always correct, so it's best to check with the head chef for up-to-date information.
Overall, we had a fantastic week and would definitely return!
My Booking
