Hotel Pocillos Playa

Simon Thomas

Had a great time at Hotel Pocillos Playa. As we arrived late in the evening, the Hotel staff set aside 2 plates of food so we had something to eat. All the staff were friendly and we didn't seem to have any trouble while we were there. The food was great, different every lunch time and dinner so at least that kept it interesting. There was entertainment every night, however as the football was on some of the games didn't happen! There was plenty to do if staying around at the hotel. I will only say this as a bad point, On you card you get given at the start of the stay, and on the board by the pools, and even when checking in, is says you cannot reserve a sun lounger (leave a towel on the sun lounger). However this happened every day. I am not too bothered that poeple did this as luckily it wasn't busy enough to stop us from having a lounge by the pool. However, why have a rule if you aren't going to enforce it. Also they had a "premium" lounging area, yet not at one point was this explained when we checked in. It was for "All-Inclusive Premium" customers, but we were never asked if we would like to have upgraded to the premium. And (before we found this out) one day we were in this area (only people in there) and basically someone came along and asked to check our bands or if we had a ticket, as we had neither we were asked to leave. At this point he could have told us all we needed to do was pop to reception and get a ticket or ask about the premium upgrade! So other than this, Our stay was great. It was my partners birthday and on her birthday after we had been out for the morning, we came back to our room and there was a nice bottle of Champagne and 2 glasses on Ice which was really nice, TOP marks for this! We never even said anything to anyone, so I am assuming they just noticed it off our passports. Anyway, I would stay here again. Just ASK RECEPTION about what you get with "premium" and how much it is per night (€10 per person per night I think).

Louise H

Lovely stay. We were told upon arrival that we will have to swap rooms due to maintenance. That was fine as we ended up with a bigger room and view of the beach! 🤩 Friendly staff and helpful. Would definitely stay again. Short walking distance of supermarkets, restaurants.

Caroline Ben

We went all inclusive but you had to pay 3 Euros a day for the safe and buy your own water from local shops. There was also a 5 euro deposite for pool towels plus a 1 euro charge, and if you wanted a clean one, they charged. If you wanted a drink by the pool you had to pay a 1 euro deposit on a plastic cup - thankfully you could get this changed for a clean one. The food was adequate, nothing special. Sometimes the hot food was cold, including the breakfast food. There was a poor choice of desserts, and it was very repetitive. On the good side the hotel was nice and our room good. The pool area and the pool were nice, although not big enough for the amount of guests. The Entertainment was poor. We had a good week but we won't be returning to this hotel.

Linda Billington

The hotel is close to the beach and amenities. The staff are all friendly. The young receptionist in the evening was very helpful and welcoming. I had emailed to request a ground floor room due to my husband's mobility issues, which we were given and even upgraded to pool view. We arrived late and a salard meal was waiting for us. The room was cleaned every day, and towels changed every other day. There was a small kettle, cups and fridge in the room. The safe cost €3 per day. A refundable €1 each for a plastic beaker for use around the pool. ( which is understandable for safty given how windy it was. ) We stay all inclusive, the food was ok, you wouldn't go hungry, but breakfast was the best meal. The pastrys were great. There were various activities during the day and some entertainment at night. I also had a wonderful back massage in the spa. There is a shower room available in the toilets if you have a late flight and want to freshen up. Overall, the other guests were friendly and mixed nationalities, mostly middle-aged. And NO kids!!!

Dee Griffiths

It was our first time in lanzarote. The hotel was great. Rooms were clean and a good size. We had a pool view room which was lovely to sit outside and chill. We found the staff really helpful, the food was very good and varied. The only thing that let it down was the bar! As we were all inclusive the drinks were not great, the drinks were poor. We ended up buying bottles of prosecco at €10 euros . I'd definitely recommend this hotel still, and a fantastic location. Id like to finish with there was a lady that was coming to the end of her 60 day trial. She was fantastic!!! She interacted with everyone around the pool and dining room. She will bring a lot to the hotel if kept on. I think her name was Nalan... forgive me if I have misspelt her name. We met some lovely couple's as well. I can't wait to come back😁