Grecotel LUX ME Kos

David Niner

We stayed here on an all inclusive basis and had a really good holiday. The food is abundant, with a large variety of choice. It is freshly cooked and well prepared. Everyone will find something they like. You could use the buffet all holiday without getting bored. The bookable restaurants are only worth doing if you are on all inclusive as the menu prices are steep for what you get and not value for money if paying direct. We found the staff here to be friendly, polite and always wanting to make your stay as good as possible. We had an issue with one of our rooms initially which was sorted to our satisfaction with a minimum of fuss. This hotel and its grounds are immaculately clean and well cared for. Virtually everywhere you go is spotless. It makes the environment very relaxing. The water feature around the outside dining area has a nice aesthetic too. The private beach is a bit grey and pebbly but the view across the water to Turkey is nice if a little hazy. This beach faces east so it is better for morning sun bathing. The sun loungers in the beach area are not as comfy as those around the pools. The pool bar is well placed and has an extensive drinks menu. The 1930s bar near reception is a quieter place to spend the evening with cocktails outside in comfortable seats. For me it is not 5* though as there are some annoying niggles which they should sort out. It is basically down to a lack of staff. Most annoying of all is getting to the Lagoon restaurant to find that there are no tables available. This is not because they are full but because there are lots of tables that have been vacated and not cleaned and reset. They need to get on top of this because it is a real negative. In addition, there is never enough staff at the pool bar resulting in long waits in the sun for drinks. This could easily be rectified with a couple of extra bar staff. Overall, though, we had a really good holiday. Would I recommend it? Yes, but with the staffing caveats above.

Ross Taylor

Really impressed with this hotel. Rooms were good though the Tv could be better. But the service is outstanding. Staff are so positive and helpful and this is what makes a huge difference. Food is excellent., both at the main buffet restaurant and at the separate lrestaurants. Location is great, with lots of sun beds around pools and also on the beach. Beach is pebbly but that means it’s great for snorkelling. Strongly recommend for a lovely relaxing break

sonia mejai

If you are looking for luxury, go away! 1. Do not trust the photos, they are misleading and do not reflect reality at all! 2. Upon arrival no one welcomes you! Manage to take out your luggage and ask for information. Quite surprising for a 5 star, the first impression is already unflattering. This shows a lack of security anyone can enter this hotel. 3. Nice furniture only at the entrance of the hotel to hide the dilapidated state of the establishment! Dilapidated rooms, common areas and service. We are far from 5 stars in terms of quality of equipment and service. The beach is just a big joke! Horrible, we can't even go there. The pretty photos taken on the website are actually a few deckchairs placed on asphalt. 4. Quite disappointed with the quality and quantity of food choices. We are in Greece the food is very good in this country but the hotel food does not reflect Greek gastronomy. sadly there was not even olives at the buffet in the country known for its olives. Luckily I didn't take the all-inclusive option which is a scam ! With the same budget you can eat on magnificent private beaches which are really luxurious. 5. The rooms have aged very badly and are not very hygienic. You will sleep next to a fridge that makes noise all night, cobwebs, dirty sheets, dilapidated doors and insects. 6. The service is deplorable, there is a fundamental lack of staff and training. You can wait more than half an hour to have a table cleared. If you are in a hurry you will then have to accept eating next to other clients dirty dishes. 7. Finally, you are made to wait more than half an hour for a taxi to go to the airport knowing that it must have been booked the day before. 8. In short, nothing luxurious and nothing easy in this hotel. Well, yes only the price remains luxurious.

Savannah

We recently stayed here for a week and were blown away by the hotel and the service we received. We arrived at the hotel around midnight after our flight and were greeted by front desk staff who took our bags and led us to the restaurant where we were given a complimentary buffet dinner, which we were grateful for after a long flight! Our room was very comfortable, with all the amenities expected. The hotel is stunning, exceptionally well maintained with plenty of pools, bars and restaurants as well as beautiful views across the sea. There is a bus stop just outside the hotel that will take you into Kos town, or there are plenty of e-scooters around to rent, which is what we used. Every staff member we encountered was so friendly and could not do more for you. Our only small comment would be for the pool loungers to be more carefully monitored. Hotel policy seems to be that you cannot reserve pool loungers by placing towels on them, but we were confronted by a French family who insisted that they had “booked” our loungers. A sign did go up beside the pool a few days before we left stating that unattended towels would be moved after 30 mins but we did not see this take place. I think it would help if this was more carefully kept an eye on so people aren’t able to “reserve” a sunbed all day with towels. We thoroughly enjoyed our stay and would recommend this or any Grecotel hotel to friends and family.

BoredGamerzz

We booked this hotel as honeymooners knowing it was 5* and right on the beach. Our travel rep contacted the hotel on more than one occasion to make them aware and we booked the best room and board type available. The reason for the 4 stars is the lack of acknowledgement from the hotel. No prebooking a seat in one of the theme restaurants for our first night as requested by the rep. Even though we were all inclusive and it would have technically been in our package. A bottle of bubbly in our room would have been a nice touch. We got nothing, no petals, nicely folded towels, a card, spa access, they completely did not acknowledge us in anyway. (It only had to be small). There was a couple with a private pool like us, and it was an ordinary holiday for them. They had been upgraded to a private pool room from a junior suite for free! (So it could be done). Other reasons for the reduced score are the themed Greek restaurant, the food was okay at best. For example the chicken was very dry. The outdoor area for our room had a private pool but smelt strongly of drains. There are no drink menus at any bar, you have to guess what they may have and hope for the best that they serve it. The safe in our room wouldn't work and it turned out to be the hotel hadn't updated the instructions since they were upgraded, which meant a handyman call out. These aren't massive complaints, but for us it took the shine off a very expensive holiday we had booked hoping for a romantic get away. In hindsight we wouldn't have booked this hotel for this occasion and I think it's worth highlighting this for other holiday makers as if I'd seen this review I'd have carried on looking. However for a standard holiday it's a lovely beach front setting. Everyone receives arrival drinks (both alcoholic and no alcoholic), and the staff at reception booked us in at a lovely restaurant in Zia on our request via a coach tour booking and we would recommend the Asian themed restaurant on the beach front. I'd say it's more of a 4* than 5* but you shouldn't be dissappointed if its not a special occasion.