Zyanlight Therapy Chantelle
Everything you would expect from a 5star hotel. The staff were very attentive and polite, the rooms were clean and modern with stunning views all around. This complex is very big however getting around to the different restaurants and bars was easy on the buggy’s. The spa facilities were 10/10 with a wide choice of treatments.There is an indoor swimming pool and gym right near the beach. The only downside for us was that it was just over an hour away from the airport costing around 100euro.
Philip Ratcliff
The hotel is very good and the service excellent. It's located in a lovely bay and the sea swimming is excellent. The food is good and there is a good choice alongside varied menus. We moved rooms - the sea view room we were supposed to have was obscured by palm trees - and the staff were excellent in finding an alternative - which was lovely. The downside is that despite being five star the dreaded 'hog a sunbed' happens - with people grabbing sunbeds as early as 6am - including from some in the swim up rooms who had sunbeds by their rooms. Very disappointing. A hotel of this quality you'd expect allocated sunbeds. Otherwise, worth staying.
Max Sun
One of the best hotels we’ve ever stayed at. Beautiful green surroundings, a nice sandy beach for kids, clear sea, very varied food for breakfast and dinner, and friendly, welcoming staff. Thank you very much for the wonderful stay, and thanks for upgrading our room. We will definitely come back. It’s a great pleasure to fall asleep to the sound of the sea waves
Jo Southwell
On arrival we discovered we had been put in a room for 2 not 3. The hotel were not able to offer any solutions or compensation. In the end they brought in a pullout bed. We sre paying adult rates for our teenager and as such expect to receive the equivalent in service. The room was only catered for 2.. 2 towels etc.. The water from the shower pulls over into the main bathroom and toilet area. Not what we expected from the luxury room we had booked and paid for.
We made the mistake of booking half board. The food in the restaurant is not good at all. We opted to eat out every night in Elounda. So many choice, much better value and quality.
The best part of the hotel is the location. The sea view is stunning and with guaranteed heat, very relaxing.
mark jones
Just returned from a 10 day stay at the hotel, overall our experience was extremely positive, with great weather, great beach and most importantly, exceptional service from all the staff. The age of the rooms has been mentioned by others, and we too initially had some minor things that needed remedied by reception and concierge, all of which were handled perfectly. I would say that all the pros of staying here far outweigh any cons that may come with slightly dated rooms. Special mention to Nicos, who was on hand to help with the issues we faced, and the maid service was really top notch. The staff in the main restaurant were always happy to see us, and we found breakfast to be very good, with varied options, always fresh with a lively setting. The evening buffet we used 5 times and enjoyed it, with good options, well presented. The guys and girls at the beach bar were all good fun, always on hand to offer suggestions for house cocktails. We did eat in some of the speciality restaurants, but we felt that going into Elounda or Aghios Nicolas was a better way of experiencing a lovely part of Crete. I would recommend anyone to stay here, see beyond the decor and flaws in dated furnishings and see a really terrific hotel with some of the most attentive staff I’ve experienced. Efchariso!
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